Quick Facts About Nails Perfect
Nails Perfect is a nail salon in Jacksonville that has received mixed reviews from customers. While some customers have had positive experiences and praised the salon for its quality service and friendly staff, others have reported issues with miscommunication, poor customer service, limited options, and rude staff members.
One of the strengths of Nails Perfect, as reported by a satisfied customer, is the attention to detail and extra steps taken by the nail artists. The customer appreciated that the nail artist took his time to ensure that the nails were perfect. This indicates that the salon values quality and strives to provide a satisfactory experience for its customers.
Another strength pointed out by a customer is the affordable price. The customer mentioned that the price was not bad, indicating that Nails Perfect offers competitive pricing compared to other nail salons in the area. This can be an attractive feature for budget-conscious customers who want to get their nails done without breaking the bank.
However, there are several weaknesses that have been highlighted by customers. One of the most significant issues is the miscommunication and poor customer service experienced by a customer during her visit. She mentioned being led to different nail technicians and experiencing confusion about the services she requested. This lack of coordination and communication between staff members resulted in frustration and dissatisfaction. This incident indicates a weakness in the salon's organization and the need for better customer service training among the staff.
Another weakness reported by a customer is the limited options for nails. According to the comment, customers can only choose between gel or powder nails, and additional charges are applied for these options. This lack of variety in nail services can be seen as a weakness for customers who prefer other types of nails or want more customization options.
In addition, there were complaints about the quality of the service provided. One customer mentioned that her nails were not shaped or sanded correctly, indicating a lack of attention to detail and skill among the nail technicians. Another customer mentioned that it is difficult to find a nail shop of good quality in the area, suggesting that Nails Perfect may not meet the high standards and expectations of some customers.
Furthermore, there were also negative comments about the owner's behavior. One customer reported an incident where the owner's husband, who seemed to recognize her as a regular customer, prioritized other customers over her without asking for her preference. This shows a lack of professionalism and respect for loyal customers. Another customer mentioned that the husband was rude and provided careless nail services. These incidents indicate a weakness in the management and customer service skills of the salon's owners.
Despite the negative comments, there were some positive experiences reported by customers. One customer mentioned that her regular nail artist, Annie, always does a wonderful job and delivers consistent results. This suggests that even though the salon may have its weaknesses, there are talented and skilled nail technicians who can provide satisfactory services to customers.
In conclusion, Nails Perfect has strengths such as attention to detail, affordable pricing, and skilled nail technicians. However, the salon's weaknesses include miscommunication, poor customer service, limited options, and rude staff members. It is important for the salon's management to address these weaknesses and improve the overall customer experience to ensure customer satisfaction and loyalty.
Best TL Reviews
the best nail salon in jacksonville!! the guy that did my nails took his time to make sure they were perfect and did little extra steps most nail artists don’t do. he was also super nice and the price isn’t bad at all.
February 21, 2021, I walked into Nails Perfect for a Pedicure and Full Set. The pedicure went well, but once I sat down for a full set that's when the services started to decline. I was asked what services I wanted , and was led to a table. Once at the table, the same man who led me there, started the process of soaking the pervious set off while asking me again what did I want. During the soaking , I was uprooted from my seat to another table where another man was stationed. As I sat down, the first man then told the other nail tech what I wanted, and so he proceed to finish my nails.
After a few minutes, the first man returned , looked at my nails, and told the tech he wasn't doing the correct services. That infuriated him and then he proceed to tell me I told him the wrong thing to do. I told him that I didn't and that there was a miscommunication between him and the other man. The nail tech continued to tell me I told him wrong , but I again, told him that I didn't and that this conversation was between him and the other man. At this point, the nail tech had enough, and packed up his things, turned off the lamp, and walked out the door.
The first man directed me to a lady who then began to do the services I wanted. As I sat and watch her, she did not shape or sand down my nails correctly. I told her they didn't look good. I had this feeling that her and the shop just wanting me out of there.
Once she was finished, she walked me to the service desk to pay, and that's when I asked for the manager. She tells me there was no manager, and so I asked for the person who opened the salon that morning. She pointed to the first man I came into contact and I was hopeful, but that was short lived. Once he came to the counter, I told him the customer service was horrible and I asked for 20 off my services as I thought that was fair because services were done. We went back and forth for a while ,until he agreed on taking the money off.
I will never come here again.
Nails are great however, you can only choose gel or powder. Then you are charged extra when that's all they have
I went in A WEEK ago and got a regular manicure with just regular polish. Here we are 7 days later and still looking like I just walked out of the nail shop. This was THE BEST and longest lasting regular manicure I've ever had! Will definitely be back
My daughter and I went here a few days ago and I am pleased with our service! My daughter had a gentleman do her nails and toes, and I had a lady do mine and she was very thorough on my nails and did not rush. I will be looking for her again.
So so. They really can't shape nails other than square. Sad..it's hard to find a goid quality nail shop.
I used to come here all the time because the gentleman whose seat was towards the back did a wonderful job on my nails. Well I came in one time and I assume that the owner(husband)recognized me and knew that I liked going to the guy in the far back. Well instead of asking me he let 3 people go before me to get their nails done . I waited for about 45 minutes before I said that he didn't have to be one to do my nails. He blankly ignored me and after about an hour I finally left.The wife owner is sweet but the husband is rude and does a careless job on nail services.
I always love my nails.
I see Annie every time. I am a regular and am pleased with the service I get every time. I get long acrylic nails. I can show her a picture of what I want and she "nails" it every time. Pun intended lol
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Nails Perfect Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 08:30 AM - 07:30 PM |
|---|---|
| Tuesday | 08:30 AM - 07:30 PM |
| Wednesday | 08:30 AM - 07:30 PM |
| Thursday | 08:30 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 08:30 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
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