Quick Facts About Q Nails
Q Nails place has received a mix of positive and negative comments, highlighting both strengths and weaknesses of the establishment. It is important to consider all perspectives when assessing the overall quality of the salon.
One of the major weaknesses that multiple comments address is the unsanitary conditions of the salon. Commenters mention dirty chairs, basins, floors, and mirrors, as well as unsanitized tools. This raises significant concerns about the salon's cleanliness and hygiene practices. In one comment, a customer observes the reuse of an exfoliator scrub that was placed on a broom and duster and not properly sanitized between clients. This lack of attention to sanitation and hygiene is a severe weakness that can compromise the health and safety of customers.
The outdated and poorly maintained environment is another weakness mentioned in a comment. This indicates a lack of investment in the salon's appearance and atmosphere. Outdated facilities and lack of upkeep can negatively impact the overall experience for customers and reflect poorly on the salon's professionalism.
Another glaring weakness mentioned is the poor customer service. In one comment, a customer recounts a distressing experience where the technician tore their skin during an eyebrow wax and laughed at their pain. This type of behavior is highly unprofessional and disrespectful, creating a hostile and uncomfortable environment for customers. Additionally, there are multiple complaints about the staff's lack of empathy, improper handling of tools, and overall unhelpfulness. These negative customer service experiences are a significant weakness for Q Nails place.
However, amidst the criticisms, there are a few strengths mentioned in the comments. One customer describes their first visit as having good service, a clean environment, and beautifully done nails. This positive experience suggests that on occasion, Q Nails place can offer satisfactory service and results. Another comment praises the helpfulness of the staff, particularly in guiding a customer through the different types of manicures. This indicates that there are occasions when the staff is knowledgeable and attentive to customer needs.
There are also a few comments that commend the salon's affordability, prices, and loyalty of long-time customers. One loyal customer mentions bringing a diabetic friend who now enjoys pedicures from Q Nails place. This shows that the salon has won the trust and loyalty of certain individuals over time.
In summary, Q Nails place has several weaknesses that must be addressed, including unsanitary conditions, a lack of maintenance, and poor customer service. These weaknesses can significantly impact the overall customer experience and may discourage potential clients from visiting the salon. While there are a few positive aspects mentioned, such as occasional good service and affordability, these strengths are outweighed by the recurring issues of cleanliness and professionalism. To improve and gain a better reputation, Q Nails place needs to focus on addressing these weaknesses and prioritize customer safety, satisfaction, and comfort.
Best TL Reviews
This place has really gone downhill. The only word I can use to describe is NASTY!!
Very unsanitary conditions, from the chairs, to the basins, to the floors and mirrors.
The manager (Susan) lounges around, placing her bare feet on the manicure chairs, that customers sit on!
Simply GROSS environment.
NEVER AGAIN!!!!
Maybe this is acceptable in Asian countries, but not in America!!
Very unsanitary place. Right when you walk in the whole place is very outdated and definitely needs some up keeping. The tools they used for our pedicures were not sanitized and just laying out from the previous clients. The pumice stone they used was so worn down, who knows how many peoples feet it was used on. As well as the nail file. (Which both should be tossed after the one time use). They charged $5 extra to remove gel polish but removed it by drilling it off and then said they can't shape them in a square due to them being so weak.... . They even cut me with the cuticle cutter and then just laid it back down with the unused tools. Should have passed on the pedicure but felt rude with it being a gift. Definitely would not suggest going to this place unless you want to catch something.
The first time I went to q-nail, the service was very good, the environment was clean and the nails were beautifully done. Will go again next time.
They're extremely helpful here! I'm not someone who goes for manicures often but wanted to try no chip. They helped me figure out all the differences between the 2 types they offer and answered questions without making me feel like an idiot. I'll be back to see Nick soon!
Very cute establishment and great service great prices I absolutely love this nail salon ????
Been going there for years. I brought my best friend there, who is diabetic and never got her feet done because of that. She loves Pedicures now, but will only let Q Nails touch her feet.
Don’t come here they are very unsanitary. I saw her reuse an exfoliator scrub that she picked up from the floor on top of a broom and duster and sprayed it with alcohol you could see the scrub was very dark and dirty. When I asked if they reuse for each client they stated yes and if you wanted a new one you have to pay $3 extra for it. There are no covers in the sink. You can tell they don’t sanitize their tools properly. She cut me twice. Infections are definitely a thing and is something I’m worried about now. How is this place still opened. I will never be coming here again.
They say they have “walk-in” service but told me on multiple occasions that I needed to come back in a few hours because they were too busy - once or twice is okay but this happened about 10 times. When I got my eyebrows waxed one time, the lady that did them tore skin off my face and I was bleeding. It seemed like she was intentionally trying to hurt me. I’ve never experienced such a thing. I was balling my eyes out from pain and the tech sat there laughing hysterically at me, making fun of me for crying. I would stay away from these evil women!!!!!!
Q Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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