Hero image

Nail Division

+1 610-264-4000
275 Lehigh Valley Mall, Whitehall, PA 18052 United States of America
Open Today: 11:00 AM - 07:00 PM

Quick Facts About Nail Division

Nail Division Place has received mixed reviews from customers, with some praising the salon for their excellent work and customer service, while others expressed dissatisfaction with their lash extensions and nail services. In this analysis, we will examine the strengths and weaknesses of Nail Division Place based on the comments provided.
One common strength mentioned by customers is the skill and proficiency of the technicians. Kim, in particular, receives multiple compliments for her work on eyelash extensions. Customers appreciate her attention to detail and the time she takes to ensure they feel comfortable. Kim is also praised for her ability to work with photos and create nails based on the customer's desired look. The positive reviews highlight the salon's ability to provide quality service and meet customer expectations.
Another strength of Nail Division Place is their efficiency and customer service. Several customers mention that they were taken in quickly for their treatments, despite the salon being busy. The staff is described as polite and accommodating, with good communication skills. This shows that Nail Division Place values their customers' time and strives to provide a positive experience.
Affordability is also highlighted as a strength by some customers. One reviewer specifically mentions that the salon offers competitive prices for a range of services. This is especially noteworthy as mall salons are often perceived as overpriced. The fact that Nail Division Place is affordable compared to other salons in the area could be a significant advantage for budget-conscious customers.
Unfortunately, there are also weaknesses mentioned by customers that need to be addressed. One recurring issue is with the quality and longevity of eyelash extensions. Multiple customers complain about lashes falling out shortly after the application or easily coming off when trying to fix them. This indicates a lack of expertise or the use of low-quality products. As eyelash extensions are a popular service, this inconsistency in quality could significantly impact the reputation of Nail Division Place.
There are also complaints about the quality of gel nails. One customer mentions that the gel bubbled up once they got home, indicating a lack of professional application. Another customer expresses disappointment with the slow and inefficient service received during their gel fill and gel pedicure. It is essential for Nail Division Place to improve their skill and speed in performing nail services to meet customer expectations.
Although the majority of customers seem satisfied with the services they received, the negative comments regarding lash extensions and gel nails cannot be ignored. These weaknesses could lead to a loss of customers and negative word-of-mouth.
In conclusion, Nail Division Place has several strengths, including skilled technicians, efficiency in service, and affordability. However, they also face weaknesses related to inconsistent quality in eyelash extensions and gel nails. To improve and maintain a positive reputation, Nail Division Place should address these issues by investing in training and ensuring the use of quality products to provide consistent, high-quality results.


Best TL Reviews

Kim is amazing! I love her work! She does amazing eyelash extensions. I always go for Mediums she takes her time and makes you feel comfortable. She also does nails bring a photo of what you want them to look like she works with it. I won't go anywhere else. She is my go to for those two. I haven't tried the spa treatment might do that next.
DO NOT get your lashes done here! I don’t care the price and how cheap it is!
I got my lashes done 2 days ago and yesterday had to go back because one of my extensions on my left eye were falling out I called and got it “fixed” and today i noticed that on both eyes my inner corners were falling out I then attempted to push it back into place and then the inner corner extension began to dangle cover my inner eye blocking my vision.. I then pull off that 1 piece and then all of it began to dangle just holding on my the putter corner of my eye! Needless to say my extensions are off!
Also they used WAY to much glue! It was really piled on!
I guess you get what you paid for!
Worst 35$ I ever spent!!!
They took me in quick for my eye lashes which is great. The woman was nice and the eye lashes looked good but once I walked outside the mall one of my eye lashes was hanging. So I tried to fix it and all of them pulled off at once. But I asked for a refund and they didn't put up a problem with it. If you want great service and eye lashes to look good from the salon to your car, this is the place to go. But lashes that last for more than 39 seconds? Go somewhere else.
Ultimately my experience here was pleasant both me and a friend got our nails done I definitely feel satisfied with my purchase they sent me right in although they were very busy. They were very polite and their English was very good.
Only come here for my lashes and brows but she’s awesome!!!! I love Kimmie!!!!
I am very happy with the nails I got it was a very nice experience and I will 100% go back there again
First and last time. I did not like my experience. The nail tech moved extremely slow on my Gel fill and Gel pedicure only for the gel to bubble up once I got home. Nothing looks professionally done and I spent $100
November 2017- 1 stop shop: gel fill, brown wax and lash extensions. My tech was perfect. Gentle, thorough, professional. Each service was fantastic in every way. I regret not asking her name, She deserved some recognition. I normally stay away from mall salons, they are usually way over priced, but this was affordable for all the services I got. Definitely would recommend and I will definitely come back!!

Place Pictures

Resim
Küçük Resim 1 Küçük Resim 1 Küçük Resim 1 Küçük Resim 1 Küçük Resim 1 Küçük Resim 1 Küçük Resim 1 Küçük Resim 1

Nail Division Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Today

Opening Hours

Monday 11:00 AM - 07:00 PM
Tuesday 11:00 AM - 07:00 PM
Wednesday 11:00 AM - 07:00 PM
Thursday 11:00 AM - 07:00 PM
Friday 11:00 AM - 07:00 PM
Saturday 11:00 AM - 07:00 PM
Sunday 02:00 AM - 06:00 PM

How to go there

Location