Luxury Nail Spa

+1 970-375-1780

1145 S Camino Del Rio # 105, Durango, CO 81303 United States of America

Open Today: -

Quick Facts About Luxury Nail Spa

Strengths:

1. Efficiency in scheduling: The salon has the ability to accommodate same-day appointments and can schedule customers in a timely manner.

2. Variety of services: The salon offers a range of services including manicures, pedicures, acrylic sets, and dip nails, allowing customers to choose treatments according to their preferences.

3. Polite and friendly staff: The nail technicians are described as friendly and approachable, creating a welcoming atmosphere for customers.

4. Beautiful results: Some customers had positive experiences with their nails, mentioning that they received compliments and were satisfied with the overall outcome.

5. Hand washing stations: The salon has hand washing stations set up, indicating a focus on cleanliness and hygiene.

Weaknesses:

1. Inconsistent quality: A recurring complaint by multiple customers is the lack of quality in their nail services. This includes bumpy, uneven nails, nails not done according to the customer's request, and nails that did not meet expectations.

2. Rough handling: Several customers mentioned that the nail technicians were rough with the nail filing machine, causing discomfort or even bleeding. This suggests a lack of attention to detail and customer comfort.

3. Long wait times: One customer mentioned waiting over two hours for a manicure despite having made a same-day appointment. This indicates poor time management and a lack of consideration for customer schedules.

4. Unsanitary conditions: A customer noted that their nail technician had open cuts and bandaids on their hands, raising concerns about hygiene and sanitation practices.

5. Lack of customer service: In some instances, customers mentioned that their appointments were not recorded, leading to inconvenience and disappointment. Additionally, there were complaints about the lack of effort to rectify the situation or address customer concerns.

6. Inconsistent outcomes with dip nails: Two customers specifically mentioned issues with dip nails, including messy appearance, lifting, and breakage after just a week. This suggests a lack of expertise or attention to detail in this particular service.

7. Lack of pride in work: One customer expressed disappointment in the rushed and careless nature of the manicure, suggesting a lack of pride and commitment to providing high-quality services.

Overall, while Luxury Nail Spa has some strengths such as efficient scheduling and friendly staff, they face significant weaknesses in terms of inconsistent quality, rough handling, long wait times, unsanitary conditions, poor customer service, and inconsistent outcomes with dip nails. These areas need improvement to ensure customer satisfaction and build a solid reputation within the industry.

Best TL Reviews

My toes were great, no complaints. My nails were bumpy, uneven, & not medium short like i asked or at all what I said i wanted. Very far from the cuticles. & $130 because "she spent alot of time & quality". I've been getting my nails done for years. My nails were not quality.

I just got my nails done and they're hideous. It's like she put on 8lbs of nail polish and proceeded to tell me these are her best nails she's done. Please do not come here for quality nails. Also as for the acrylics. The tips are SUPER curvy like a raptor toe. I personally don't like the shape. But overall she was rough, and uneven. She was also very rough with the nail filing machine. She cut my cuticles and ive bled. This place is not a good place to get nails done. I personally will not be returning here again.

This nail salon was very busy when I visited. I made a same day appointment an hour ahead of time, I waited for over two hours to be seen for a manicure. My nail tech had open cuts and bandaids on their hands. I wasn’t sure if that was sanitary but they were friendly. My manicure was done very fast, two of my nails are bumpy on one hand. With my overall experience, I will not come again in the future.

I have tried this salon 2 x, a dip each time,first time was for my wedding nails, definitely not smooth or even and my husband even said they looked uneven. The length was not what I asked for and bumpy.

2nd time around I got a dip, asked for a black tip and neutral bed, he dipped the tops in black powder which just made them messy looking, not like a polish, and they started lifting and breaking after one week, I couldn't run my fingers thru my hair because they would get stuck. Not trying them again!

I highly suggest Henry!! He did the most beautiful acrylic set I’ve definitely ever had!

My daughter and I had apportionments at noon and they didn’t record them in their books, so now we are not able to get our nails done before new years. They never offered to make it right. Everyone one else is now booked in town.

I got so many compliments on my first set of nails, I went back. Been here twice now and my nails look absolutely fabulous. Hassan did my dip nails and they look perfect. I love that I can make same day appointments, that they have hand washing stations set up, and they are all very friendly. Will be returning and making this my regular nail salon.

UPDATE! They have done a great job setting up appointments and keeping to them. Call either same day or head and they will schedule you in, which I love. Nail techs are wonderful and all have done a great job with my dip nails.

If you notice about every thrid or fourth review is three stars or less. This proves to be true. I tried three times and two of the three times, I have been disappointed. Made an appointment, but it didn't matter. Waited a long time, then manicure was rushed. Left today with bleeding fingers. I understand they want to service as many people as possible to make money, but what happened to pride of care and quality? I imagine they have a high enough turnover, it doesn't matter, but what about just wanting to do a good job? I hope they realize this and I hope you have a better experience.