Deka Lash

+1 314-343-4361

9538 Manchester Rd Rock Hill, St. Louis, MO 63119 United States of America

Open Today: Closed

Quick Facts About Deka Lash

Deka Lash has received mixed reviews from customers, with some praising the experience and results, while others have had negative experiences. Let's analyze the strengths and weaknesses of Deka Lash based on the comments provided.

Strengths:

1. Atmosphere and experience: Multiple customers mentioned that Deka Lash has a great atmosphere and provides a relaxing experience. This indicates that the salon creates a comfortable and pleasant environment for customers, enhancing their overall experience.

2. Skilled technicians: Many customers expressed satisfaction with the technicians who performed their lash extensions. Mickie, Brittany, Mia, and Nicole were all praised for their skills and expertise. This suggests that Deka Lash employs knowledgeable and experienced technicians who can deliver the desired lash look.

3. Natural yet full lashes: One customer specifically mentioned that the lash extensions from Deka Lash looked natural yet full. This indicates that the salon is capable of providing customized lash styles that meet the customer's preferences.

4. Long-lasting lashes: One customer commented that their lash extensions lasted well, even after being on vacation and in the water. This suggests that Deka Lash may provide high-quality lash extensions that have good durability.

Weaknesses:

1. Inconsistent application and fallout: One customer complained about their lashes falling out soon after the application. They had to have them removed after just four days as they looked sparse and bad. This indicates that Deka Lash may have inconsistencies in their lash application process, leading to subpar results.

2. Pricing and upcharging: A negative review highlighted that Deka Lash charged extra for a specific type of lash fill but provided a different, less expensive service. This suggests that Deka Lash may engage in upcharging practices to maximize their profits. Such practices can negatively impact customer satisfaction and trust.

3. Lack of customer service assistance: The same customer who had issues with pricing mentioned that when they contacted customer service, they were unable to help. This implies that Deka Lash may have a weak customer service support system, which can leave customers feeling dissatisfied and unheard.

4. Better Business Bureau grade: Another negative reviewer mentioned that Deka Lash has a grade F with the Better Business Bureau. While this comment does not provide specific details, it raises concerns about the salon's overall business practices and reputation.

In conclusion, Deka Lash has several strengths, including a great atmosphere, skilled technicians, and the ability to create natural yet full lash extensions. However, the salon has weaknesses in terms of inconsistent application, upcharging, lack of customer service assistance, and a low Better Business Bureau grade. Potential customers should consider these factors when deciding whether to visit Deka Lash.

Best TL Reviews

Great atmosphere and all round experience. My lashes looked amazing. Mickie did an amazing job and created the full look I wanted.

Brittany did a wonderful job. I have gotten tons of compliments on my eyelashes and my partner think I look very attractive.

Mia did my lashes. It was my first time getting lashes and I was very nervous. Mia made sure to go over everything with me and she was very patient. It was a great experience and I can't wait to go back. Thank you Mia and Deka Lash!

Nicole did my lashes on Wednesday. She was very sweet and personable, and made the process easy. However, Wednesday after my appointment I noticed lashes falling down my face at several different times. When I showered and gently patted my face, lots more came out. They have been consistently falling out each day and today (4 days since the application) I had to get them removed because they looked so bad and spacey. My natural lash was not attached to many of the lashes that came out. Way too much money for 4 days of lashes! :(

Nicole did my lashes and I love them! They look so natural yet full/ fluffy enough to give my eyes the needed Pop. Usually when I get lash extensions they don’t last and I never make it to get a fill, but I am so happy with how these have lasted; even after vacation and being in the water.

Do not go here!! Avoid this place at all costs!! I have been getting eyelashes for many years. I typically get a hybrid fill(a mix of individual lashes with fans. It takes about an hour). Today I was charged $40 extra dollars for a hybrid but received a true express(took 30 minutes tops, filled with all fans, tons of empty spots) . They work off of commission, so upcharging the customer is how they make more money. When I called customer service, they said they couldn't help me. I have no problem paying for quality services, but heed my warning this place is sub par. The only thing nice I can say is that the technician was really sweet. And I really don't want this to happen to anyone else. Thus is exactly why they have a grade F with the better business bureau!! Do yourself a favor and check it out.

Nicole is the girl to go to! I LOVE my lash extensions! It was my first time coming here and she made my experience great! Not to mention the excellent customer service thank you so Nicole you rocked it! I’ll definitely be coming back.

My eyelash extensions are gorgeous. They are very full and neat. The atmosphere was so relaxing. My technician is very knowledgeable and experienced. It’s worth every penny.