Luxury Nails

+1 410-691-2338

1350 Dorsey Rd, Hanover, MD 21076 United States of America

Open Today: -

Quick Facts About Luxury Nails

Strengths:

1. Quality service: The customers consistently praise the quality of service at Luxury Nails. They mention how the technicians, especially Diane, pay attention to detail, deliver precise shaping, and ensure customer satisfaction. This indicates that the salon emphasizes delivering high-quality nail services.

2. Skilled technicians: The comments highlight the skills and professionalism of the technicians, particularly Diane and Jenny. They are described as patient, gentle, and able to create thin and detailed acrylic gel nails. This indicates that the salon employs experienced and talented technicians who can meet various customer preferences and requirements.

3. Cleanliness: Multiple comments mention that the salon is clean, which contributes to a positive overall experience. A clean environment is important for ensuring customer comfort and safety, and it reflects the salon's commitment to maintaining high hygiene standards.

4. Friendly and welcoming staff: Customers appreciate the friendly and welcoming atmosphere at Luxury Nails. The staff is described as nice, professional, and attentive. They seem to have good relationships with their regular customers and even know them by name. This indicates that the salon prioritizes excellent customer service and building strong relationships with their clients.

5. Appointment availability: While some comments mention that the salon can get extremely busy, it is also noted that making an appointment is recommended. This suggests that the salon provides a convenient appointment scheduling system, allowing customers to book their preferred time slots in advance.

6. Long-lasting results: Some customers mention that the nail products used at Luxury Nails result in long-lasting nails that do not easily break. This demonstrates that the salon uses high-quality products that contribute to the durability of the nail enhancements, providing customers with value for their money.

Weaknesses:

1. Appointment availability: While the mention of appointment availability is also seen as a strength, the fact that the salon can get extremely busy implies that walk-in clients may face difficulty in getting their services promptly. This could potentially lead to customer dissatisfaction or the need for long wait times.

2. Lack of information on other technicians: While Diane receives high praise from several customers, there is little mention of the other technicians at Luxury Nails. This may suggest that customers are not as familiar with or confident in the abilities of the other staff members. Providing more information or testimonials about the skills and expertise of the entire team could address this potential weakness.

3. Limited range of feedback: All the comments provided are positive, indicating a lack of negative feedback. While this is a strength for the salon, it also makes it challenging to identify potential areas for improvement or aspects that customers may find lacking. Gathering more diverse feedback, including constructive criticism, could provide a more comprehensive assessment of the salon's strengths and weaknesses.

In conclusion, Luxury Nails appears to have several strengths, including quality service, skilled technicians, cleanliness, friendly staff, appointment availability, and long-lasting results. However, areas for improvement include managing appointment availability, promoting confidence in all technicians, and seeking a wider range of feedback to identify potential weaknesses. Overall, the positive feedback suggests that Luxury Nails is a reputable salon with satisfied customers.

Best TL Reviews

I got a set of gel acrylics and an eyebrow wax by Diane. I love my nails, she got the shape just right and the design is super cute. The salon was very clean and everyone was really nice. Diane paid attention to every detail on each nail and made sure they were perfect. Even when I messed one up by hitting it on the way under the light, she was very sweet and fixed it right up. They seemed to know all their customers by name and I will definitely be returning!

Went to this place for the first time and it was absolutely an amazing experience.

Diane did my manicure. She was able to make my acrylic gel nails as thin and detailed as I wanted and they look great.

Tina did my manicure and did an equivalently wonderful job!

Will definitely come back!

They did so good !! Me and my mom came to get our nails done and we loved the results. They were precise and did very good shaping up the nails. They always give great service and we will definitely be coming back.

Diane did my gel pedicure and dip powder manicure and I’m obsessed with my results. My feet and hands are extremely soft, my coloring is neat and shiny and the shaping is spot on. I don’t normally do designs but Diane did designs for me and I’m in love!

If you haven’t already, you need to check out this spot! I do recommend making an appointment because they get EXTREMELY busy but that’s because their work is amazing! ASK FOR DIANE!

***ANOTHER GREAT EXPERIENCE***

I set an appointment the day before and Jenny started on my manicure and pedicure right away. She took her time and did amazing! Diane and Jenny do fantastic work. Well worth my money!

I’m very satisfied with the services provided! Dat was awesome, very patient, detailed, and just overall professional. He made sure I was okay with every step process and broke down pricing. Highly recommend him!

Diane is amazing. She is patient and gentle. She listened to what I wanted and delivered exactly that. One hundred percent going back there next time. I think I found my new nail place. The place is clean and affordable as well.

I have been coming here for the past 7 or so years and have always had a great experience. Diane is wonderful. Super friendly, does great work and is super accommodating of my schedule. I highly recommend this salon to all my friends and family.

This salon is awesome !!! I've been going to Diane for years now and she has always been professional and her work is awesome. She knows all her clients by name and will make time out of her busy schedule to see you. I've gone to other salons and my nails have broken off but whatever products they have here lasts a long time. Her staff is welcoming and it's an A++++++ environment