Quick Facts About Polished NailBar
Polished NailBar is a nail salon that has received mixed reviews, with both positive and negative feedback from customers. In order to assess the strengths and weaknesses of the salon, we will analyze the comments provided.
Starting with the strengths, one notable aspect is the quality of work provided by the technicians. One customer mentions that they have been coming to Polished NailBar for a year and are consistently satisfied with the outcome. This shows that the salon has skilled technicians, particularly praising Emily for her ability to perfect any requested nail design. Additionally, the customer mentions that the service is reasonably priced, indicating good value for money.
Another strength highlighted in the comments is the salon's commitment to customer satisfaction. One customer mentions that if any issues arise, such as a chipped nail, the salon fixes it free of charge. This demonstrates that Polished NailBar is willing to rectify any mistakes and prioritize customer satisfaction. Furthermore, the same customer highly recommends the salon, indicating a positive overall experience.
The cleanliness of the salon is also mentioned as a strength. One customer states that the shop is "scrupulously clean," suggesting that the salon maintains high hygiene standards. This is an important factor for customers when selecting a nail salon, as cleanliness contributes to their overall experience and perception of the establishment.
Moving on to the weaknesses, one significant concern raised by customers is poor customer service. One customer experienced rude behavior from an older female employee who made pointed comments about appearances, leaving the customer feeling upset and disappointed. In addition, another customer complained about the receptionist's lack of communication regarding the wait time. This lack of transparency and consideration towards customers is a weakness that needs improvement.
There are also complaints regarding the salon's ability to deliver the requested services. One customer mentioned that they asked for a specific type of gel set, but the salon was unable to fulfill the request and ended up providing a different result. This highlights a lack of expertise or training among the technicians, which is a weakness for a nail salon that should be able to provide the advertised services without issue.
Furthermore, multiple customers mentioned that the employees tended to talk amongst themselves, disregarding the customers. This lack of attentiveness towards customers can create a negative atmosphere and leave patrons feeling neglected. It is crucial for a salon's success to prioritize customer service and create a welcoming environment.
Another weakness mentioned is the inconsistency of experiences. One customer mentioned that they have been to Polished NailBar three times and were not impressed during any visit. This suggests a lack of consistency in terms of service quality and overall customer satisfaction. It is important for a salon to maintain a strong track record of positive experiences to retain and attract new customers.
In conclusion, Polished NailBar has some strengths, such as skilled technicians and quality work, reasonable pricing, and a clean environment. However, there are also notable weaknesses, including poor customer service, inability to deliver requested services, lack of attentiveness towards customers, and inconsistency in experiences. These weaknesses should be addressed by the salon in order to improve the overall customer experience and maintain a positive reputation.
Best TL Reviews
I've been coming here for about a year now. go in ever 2-3 weeks for fills. Emily is my favorite tech. Whatever design I want on my nails, she perfects every time!
Service is reasonably priced. Quality work. If something happens (chipped nail, etc), I come back and they fix, free of charge.
Highly recommend!
Sharing some of the sets I've gotten here ????
Older female that gave my family member a pedicure was too chatty and rude. Made pointed comments about my family’s and other people’s appearance. Came for a much needed day of pampering and left feeling upset. Never giving this place our business, again. Besides she has a lot of nerve discussing appearances when she was not cute at all. Poor customer service. Maybe she should do more pampering and less talking at people. Clearly a silly thoughtless woman. Unfortunate as this was a day that was supposed to be pleasant.
Came here 45 minutes before they close to simply get my toes polished which doesn’t take long at all.. no acrylic just polish. Anyways the front receptionist sat me down and never said anything to me about how long until I’d be helped, it’s been longer than an hour and I’m still sitting with my feet in the water waiting for someone. Mind you I’ve seen a few employees leave including the receptionist who never once approached me to update me. It would’ve been appreciated if she could’ve told me upfront that they’re busy and the best thing would to come tomorrow or whatever but no. I’m beyond upset and this is the last time I’m coming to this nail salon, horrible customer service.
We came in for a manicure and gel removal and a new set of gels. we asked for a cat eye gel set (that they have advertised in their polish color displays) and they said oh yeah yeah we can do that. Then they were trying to change what I had asked for because they didn’t know how to do the cat eye process or what colors to use. So we got nails done that didn’t match what we asked for at all. They look pretty bad and for a $100 you should be able to provide the services that you offer with no problems. I’m not picky, but I definitely wouldn’t recommend coming here. Save the money and go somewhere else.
I have been coming here since they opened and they always do excellent work and fantastic nail art no matter what wild idea I come in with. My favourite was VW Beetle nails. Super cute! The shop is always scrupulously clean and the staff are delightful.
Very friendly and professional, knowledgeable and courteous. I stepped in for a quick repair for my natural nail that had bent backwards past the quick. Very painful to say the least. I only spent 15-20 minutes in the chair. I will go back!
Took my girlfriend here on a date and had the experience ruined because the lady doing her pedicure decided to make a rude comment about her appearance. These places are supposed to make people feel good about themselves, but we experienced the opposite of that. Very frustrating.
All the employees talked amongst themselves ignoring the customers. (3)
Disappointing visit for me. I have gone three times and haven't been very impressed any of the times.
I will try a different nail place next time.
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Polished NailBar Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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12. Hunan House