Quick Facts About TOP NAILS
TOP NAILS seems to have both strengths and weaknesses based on the comments provided. In order to provide a comprehensive analysis, I will discuss these strengths and weaknesses in detail.
Strengths:
1. Cleanliness: Multiple comments mentioned that TOP NAILS is clean. This is crucial for a nail salon as cleanliness ensures a hygienic environment for customers. A clean salon reduces the risk of infections and creates a pleasant experience for customers.
2. Attention to detail: One comment specifically mentioned the great attention to detail at TOP NAILS. This is an important strength as it indicates that the salon is committed to providing high-quality nail services and ensuring customer satisfaction.
3. Friendly and accommodating staff: Several comments praised the staff at TOP NAILS for being nice, kind, and accommodating. Friendly staff create a positive and welcoming atmosphere for customers, making their experience more enjoyable.
4. Consistency: One comment mentioned that they have been going to TOP NAILS consistently for over 1.5 years and the experience has remained great. Consistency is an important strength for a business, as it indicates a level of reliability and customer satisfaction over an extended period of time.
Weaknesses:
1. Subpar nail services: One comment stated that the nails at TOP NAILS were sloppy and had to be redone by another person. This indicates a potential weakness in the quality of nail services provided. Inconsistent or unsatisfactory nail outcomes can lead to customer dissatisfaction and a negative reputation for the salon.
2. Aggressive and rude staff: Another comment mentioned that the staff at TOP NAILS were rude and aggressive. This is a significant weakness as it creates a negative and unwelcoming atmosphere for customers. Rude staff can deter customers from returning and tarnish the salon's reputation.
3. High prices and rushed appointments: One comment criticized TOP NAILS for having high prices that were not justified by the quality of service. Additionally, the comment mentioned rushed appointments, indicating that customers may feel rushed through their services. High prices paired with a perceived lack of value can discourage customers from choosing TOP NAILS over competitors.
4. Lack of expertise and use of banned tools: One comment described a negative experience with a pedicure service, where the technician did not demonstrate expertise and used a banned tool, causing damage to the customer's feet. This highlights a weakness in the salon's staff training and adherence to safety guidelines. Such incidents can lead to injury and negative word-of-mouth, ultimately impacting the salon's reputation.
Based on these comments, it is clear that TOP NAILS has some areas of strength, such as cleanliness, attention to detail, friendliness of staff, and consistency. However, weaknesses lie in the quality of nail services, staff behavior, pricing, and adherence to safety standards. Addressing these weaknesses is crucial for the salon to improve its overall reputation and customer satisfaction. By focusing on improving nail quality, training staff in customer service and safety procedures, and reassessing pricing strategies, TOP NAILS can work towards providing an outstanding salon experience for its customers.
Best TL Reviews
Service was fine, nails were not it. The design had to be redone by another person. Nails looks sloppy and looks like I did them at home
The gentleman cut my finger open and it wouldn’t stop bleeding in the first minute of sitting down. I put the bandage on myself and I didn’t want to finish but he insisted on just trimming the nails, and then charged me for the service. I wouldn’t come here again.
Clean. Great attention to detail. Fair prices.
UPDATE: Been going here consistently for over 1.5-year now. Still great.
Amazing experience. The people their are so nice and spend long time on your nails to make sure their perfect!
Moved to Schaumburg two years ago been to a couple of nails salon. And I wasn’t happy with the service at those nails salon. Then I can one day to top nails and I must say their the best. the staff are wonderful Nice and kind The place is clean the service is great.
This place used to be semi decent pre pandemic but now they are AWFUL!! Staff is rude, prices are incredibly high and not worth it! They’re cheap and rush through your appointment. Save yourself the time and money and go literally anywhere else!
The woman who did my moms pedicure was very aggressive and rude even after we explained my mom had just had surgery on her legs a month ago. My mom had let her know she didn’t need the massage she just wanted the most basic pedicure she could get and once the woman pulled out the cheese grater to use on her feet we should have just ran since that tool is known to be a banned in most salons since it spreads infection and leaves clauses worse than before. But my mom wanted to give the woman the benefit of the doubt since the woman was visibly annoyed that my mom had asked to not have the massage or warm towel. My moms heels are completely torn to shreds and she has been in nonstop pain since her pedicure and it was the absolute worst experience she has ever had at a nail salon.
As always, my experience was incredible, the entire Team is accommodating and friendly. Everyone is efficient and talented, I had tried somewhere else just based on convenience and the experience was awful in comparison!! Keep up the good work!! You are all AMAZING in my book!!
Place Pictures
TOP NAILS Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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