Five Star Nails

+1 931-968-0039

1931 Decherd Blvd, Decherd, TN 37324 United States of America

Open Today: -

Quick Facts About Five Star Nails

Five Star Nails has received a mix of positive and negative comments, which provide insights into the strengths and weaknesses of the establishment. In evaluating the salon, it is important to consider customer satisfaction, skill of the nail technicians, hygiene practices, customer service, and professionalism. While analyzing the comments, it is evident that the salon has both strengths and weaknesses.

One of the strengths of Five Star Nails is the skill and expertise of their technicians. Customers have mentioned that Michael and Jessica did a great job on their nails. This indicates that the salon has some talented nail technicians who are capable of delivering satisfactory results. Furthermore, Tony is also praised for providing sharp stiletto nails, which demonstrates that the salon has a range of skilled professionals.

Another strength highlighted by customers is the pleasant atmosphere of Five Star Nails. The salon is described as having a wonderful ambiance, with light-hearted and fun people. This positive atmosphere can contribute to an enjoyable salon experience for customers, making them feel relaxed and comfortable during their visit.

Additionally, the positive experiences mentioned by some customers indicate that Five Star Nails is capable of delivering a satisfactory service. Customers enjoyed their nails, with perfect results being mentioned. This suggests that the salon can meet the expectations of customers and provide high-quality nail services.

However, along with these strengths, there are also some weaknesses that have been mentioned. One recurring issue is the lack of response from the salon regarding customer complaints. A customer stated that they didn't receive a call back when they initially complained about the service. This demonstrates a lack of effective customer service and communication. It is crucial for businesses to address customer concerns promptly and professionally to maintain their reputation and customer satisfaction.

Another weakness highlighted is the unsanitary and unprofessional practices of the salon. One customer mentioned that their cuticles were cut, resulting in bleeding that lasted for two days. Not only did the salon fail to take precautionary measures for COVID-19 (dipping nails while bleeding), but they also did not handle basic hygiene properly. This raises concerns about the salon's commitment to cleanliness and sanitary standards.

A few negative comments also mention the behavior of certain staff members, specifically Kathy and Tony. They are described as disrespectful towards both employees and clients. This reflects poorly on the professionalism and ethics of the salon and can have a significant impact on customer experience and overall reputation.

In terms of weaknesses related to customer expectations, some customers expressed dissatisfaction with the final results. For instance, one customer mentioned that the nail technician did not follow the design they desired. This suggests a lack of attention to detail and the failure to meet customer expectations, which is a weak point for the salon.

To summarize, Five Star Nails has received positive feedback regarding skilled technicians, a pleasant atmosphere, and satisfactory nail services. However, weaknesses concerning customer service, hygiene practices, and professionalism have also been mentioned. It is important for the salon to address these weaknesses and work to improve their overall service to ensure customer satisfaction and retention.

Best TL Reviews

Loved my nails both times I've visited first time I got gel manacure and second time I got pedicure and gel manacure. I highly recommend Michael he's a young man and he's fabulous. The atmosphere is is wonderful the people are light hearted and fun. My nails turned out just perfect and my experience was pleasant!

Jessica did a great job on my nails definitely recommend her!

My nails 1 hour after leaving her shop. My cuticles were cut, they wouldn't stop bleeding for 2 days. I called and she offered to fix my nails BUT while I was there she dipped my nails in the dipping powder while my nails were still bleeding. I do not feel as if there were precautions taken as far as COVID-19 dipping the nails while they were still bleeding is VERY UNSANITARY and scary. I never went back to get my nails finished and I would advise ANYONE to not go there if you do please ask for Jessica and NOT the owner KATHY

It was my first time there and the service I received was below subpar. When I called about the service, I didn't receive a call back. So I went down to the salon again. I couldn't have the issue fixed at the time and they refused to give me a voucher to fix things at a later time when I was not so rushed. If you are looking to treat yourself I would look at other places. The photos added show my nails not even 24 hours later.

We walked in and i showed her the picture i wanted and she said yes i can do that. Well she didn't do the design i wanted. Just what she wanted to do. I'm not happy. And will not be back.

She did a great job on my nails I will definitely be going back

That people is very rude with employees and clients. Very bad professional ethics and service Kathy and Tony don't matter have client disrespect employees. Don't go this place.

Tony did my nails for the Fourth of July and I absolutely love them. He gave me the sharpest stilettos I’ve ever had and I’m so happy with them!