Bluegrass Roswell

+1 678-878-3828

9420 Willeo Rd, Roswell, GA 30075 United States of America

Open Today: -

Quick Facts About Bluegrass Roswell

Bluegrass Roswell place has both strengths and weaknesses based on the comments provided.

Starting with the strengths, the salon is praised for its customer service. Multiple commenters mention that the technicians and receptionists provide amazing customer service and pay attention to their clients' preferences. This shows that the staff is attentive and strives to meet the needs of their clients. The atmosphere of the salon is also highly regarded, described as classy, welcoming, and very clean. This indicates that the salon takes hygiene seriously and creates a pleasant environment for its customers. Additionally, several comments mention specific staff members by name and praise their skills and attention to detail, such as Grace, Emily, and Esther. This suggests that there are talented and dedicated professionals working at the salon. Lastly, the salon's safety protocols during the pandemic are appreciated by some customers, who feel that the prices are worth it considering the extra precautions taken.

However, there are also notable weaknesses mentioned in the comments. One recurring issue is the pricing. Multiple commenters express shock and disappointment at the high prices charged by the salon. Some feel that the services are overpriced, especially when compared to other salons they have visited. This suggests that the salon may not offer competitive pricing in the market. Another issue raised is the presence of additional charges and fees. Customers mention being surprised by extra fees for special shapes or additional services that they did not request or receive. This creates a sense of unfairness and dissatisfaction among customers. Furthermore, while the overall customer service is praised, there are isolated incidents of rude behavior reported. One commenter mentions having their appointment canceled after being only 8 minutes late and expresses frustration at what they perceive as poor client retention practices. It is important to note that this is a single comment among mostly positive reviews, but it still indicates a negative experience for that customer.

The quality of the services provided by Bluegrass Roswell place is another area of weakness mentioned. One commenter states that their daughter's nails looked terrible after getting a full set of acrylics, describing them as bumpy and thick. This suggests a lack of skill or attention to detail from the technician who worked on the nails. Additionally, another commenter mentions a disappointing experience during a pedicure, where the massage portion was skipped because the gel had already been painted on their toes. This indicates that the salon may not prioritize customer satisfaction in all aspects of their services.

In terms of time, there are mixed reviews. While some commenters appreciate the thoroughness and lack of haste in the services, others mention that the salon takes longer than expected, especially for SNS applications. This indicates that the salon may need to improve its efficiency and manage customer expectations regarding service duration.

In conclusion, Bluegrass Roswell place has strengths in terms of its customer service, welcoming atmosphere, and talented staff. However, there are weaknesses related to pricing, additional charges, occasional rude behavior, quality of services, and time management. These issues should be addressed in order for the salon to improve its overall customer satisfaction and reputation.

Best TL Reviews

I had a guest visiting from out of town and wanted to take her to a nice salon for a pedicure. We purchased the hot stone pedicures and my daughters came along and they both got full sets of acrylic. While my pedicure was amazing (albeit expensive), when I went to the counter and they gave me my total I was in shock! My daughters were each charged almost $100 for their sets of nails. That’s before tip! They informed me that they charge for “special shape” which my one daughter didn’t even have. They also listed out some other random fees which didn’t even make sense. If their service was great and their nails looked good, I wouldn’t have been happy with the price; but it wouldn’t have bothered me as much. Her nails looked terrible. Bumpy and thick-just all around, not well done. And my friend who paid for the most expansive pedicure - they BAGGED her feet while they did the massage because they’d already painted the gel on her toes. Who the heck wants the massage portion without their feet getting rubbed? It was awful. The pricing surprises and bogus charges, not okay. We won’t be back!

I’ve gone here twice and both times I had a great experience! The techs and receptionists give AMAZING customer service and really pay attention to what you want. My only downsides are the price and time. This is definitely the most expensive salon I’ve been to and it does take a lot longer for SNS than some other places. But, the service is great and the place looks so nice and clean so I would definitely go back… when I can afford it.

My new salon! I stopped going to salons for 2 months after the last one left me unable to walk or put on shoes for weeks. This is a beautiful salon and very hygienic. I drove over an hour and will do it again. Great experience.

I’ve been coming here for years and the experience has always been excellent. I’ve never felt my nails were hurried which is so important. The atmosphere is classy, welcoming and very very clean. The owners are very nice and as a regular you will be remembered!

I have been to this salon several times. I made an appointment and was 8 minutes late, they called as I was in the parking lot and told me that my appointment was canceled. I am also 6 months pregnant, worst retainer of clients. Very rude.

Love love this place. You feel truly pampered every visit. Grace does an excellent job on my nails. They look fantastic and I get a lot of compliments.

This place is excellent! I've been come here for about 2 years and I love it. It's very clean and the decor is beautiful. Emily and Esther are my people and they are the best! Emily is very meticulous, which I appreciate and Esther is extremely thorough and gives the best massage. I highly recommend this spot.

Went with my mom and sister for a belated birthday celebration. It was very clean and professional, we had a wonderful experience. I do feel like the prices are a bit steep now for what you get, however it is worth it with all of their safety protocol because of the pandemic.

I first went several times pre-pandemic and always had an incredible, relaxing experience and the price was definitely worth the service. Looking forward to post pandemic days when I can enjoy visiting again frequently