Steven Nails

+1 770-591-0017

1426 Towne Lake Pkwy # 101, Woodstock, GA 30189 United States of America

Open Today: -

Quick Facts About Steven Nails

Steven Nails Place has received a mix of positive and negative comments from customers, providing insight into the strengths and weaknesses of the salon. In analyzing these comments, it is important to consider the specific aspects that contribute to the overall customer experience, such as service quality, pricing, appointment availability, and attention to detail.

Starting with the strengths, one customer mentions that they had an amazing experience with the deluxe pedicure, considering it the best they had ever received. This suggests that the salon has highly skilled technicians who are able to provide excellent service in performing this particular treatment. Additionally, the reviewer appreciated the fact that despite their appointment being close to closing time, they did not feel rushed, demonstrating that the staff prioritizes customer satisfaction over strict closing times.

Another positive comment mentions that the salon was able to accommodate a walk-in customer for a pedicure. This shows that Steven Nails Place is flexible and willing to serve customers without pre-booked appointments, which can be convenient for those with last-minute requests. Furthermore, the reviewer expresses an intention to return and update their feedback after trying out other services, indicating that they were satisfied with the initial experience.

Moving on to the weaknesses, several comments highlight rushed and subpar service. One customer specifically mentions a rushed manicure that resulted in burned skin and poorly done nails. This indicates a lack of attention to detail and suggests that the nail technicians may prioritize speed over quality. Another customer had a similar experience during their SNS refill, with the salon being understaffed and technicians juggling multiple customers at once. This led to a rushed service and potentially skipped steps in the process, resulting in the customer's nails breaking afterwards. These comments reveal inconsistency and a lack of proper time management, negatively impacting the overall experience and the quality of the services provided.

Pricing is also mentioned as a weakness in one comment. The customer expresses dissatisfaction with being charged $45 for a rushed and unsatisfactory manicure. This suggests that the salon may not provide value for the price charged, leading to customer dissatisfaction.

There are also some specific issues mentioned, such as the application of a matte top coat over chrome nails and the inability to achieve the desired stiletto nail shape. These comments highlight potential limitations in terms of specialized nail techniques and the inability to fulfill specific customer requests.

On a positive note, some reviewers expressed satisfaction with the decor, friendliness of the staff, and the overall relaxing atmosphere of the salon. These aspects contribute to the overall impression and customer experience, suggesting that the salon is aesthetically pleasing and has a pleasant ambiance.

In summary, the strengths of Steven Nails Place include the ability to provide exceptional service for certain treatments, flexibility in accommodating walk-in customers, and positive feedback on aspects such as decor and friendliness of the staff. However, weaknesses include rushed and subpar service, inconsistent quality, lack of attention to detail, potentially high pricing for the quality delivered, and limitations in specialized techniques and fulfilling specific customer requests. The salon could benefit from improvements in time management, training, and ensuring consistent service quality across all treatments.

Best TL Reviews

I went to this nail salon months ago with my daughter to get the deluxe pedicure, it was amazing. We both agreed it was the best we ever had. Even though our appointment was at 5PM and they closed at 6, they never made us feel rushed. Fast forward to today. I went in for a fill in and manicure, worst, mani ever! Rushed through the whole thing. Burned my skin with the tool she was using, because she was so rushed. Never pushed back my cuticles. She was done in less than 25 minutes. Then she charged me $45. The pictures speak for themselves. I did explain I was not happy. She could have cared less. Beware where you spend your money.

Pretty nice place. They were able to take me in as a walk-in and get my pedicure done. Bottled waters or sodas would have been nice. I will be back and update after trying out their other services.

Went in for SNS refill as my usual place was totally booked out and I needed them done for an event the next day. When I got there It was only me and one other lady, by time they started on my nails two more people had walked in and by time I left a total of 7 people walked in for all types of services (none which they denied and turned anyone away). It was only a few technicians in that day and they were trying to jungle between all 7 people which meant they kept pausing on my serviced to go between other people and come back. Every time someone came back to me it was VERY rushed. I thought they had skipped a step on the SNS process (I’ve been getting it every two weeks for years so I know it well) but I thought maybe I just missed it being on my phone. Welp, fast forward to a few days after my appointment, they look good so I wasn’t going to complain, but now- I have had 2 nails completely break in half (I have no fake nails, it’s my real nails) which regardless is super painful and now money wasted and I have to wait for these nails to grow back out :( was not happy with the overall process or quality.

Had chrome nails done and the guy doing my nails put a matte top coat over them! Totally defeated the purpose of getting the chrome nails. Not only that, but they still charged me for the chrome up charge. Don’t come here for stiletto nails either, the shape won’t be right.

I had a horrible nail job done somewhere else and my girl fixed them up and did a fabulous job. beyond perfect and gave me a good deal because i had them done the day before ! thank you steven nails for being so nice

I had a pedicure today with Katey and it was prob the best massage ive ever had during a pedicure. I did the best pedi they had , because i go for the hot stone and extra massage . Most of the encounters ive had have elsewhere have been a very mild massage and no technique. She was great and i will be back!

They really are behind long hours steak house~ XD a very pleasant first tike getting a pedicure!

I love my nails and the deluxe pedicure was so relaxing it about put me to sleep lol. I love the new decor. Everyone is so friendly! I will be coming back!