Pampered Nails Spa

20497 South La Grange Road, Frankfort, IL 60423 United States of America

Open Today: -

Quick Facts About Pampered Nails Spa

Pampered Nails Spa has received mostly positive feedback from customers, with comments praising their attention to detail, customer service, and skill in executing intricate designs. The strengths highlighted in these comments include the talented and precise nail technicians, the ability to replicate diverse designs, the comfortable and welcoming atmosphere, and the inclusion of additional services such as shoulder massages. The salon also offers fair prices and a rewards program, which customers appreciate.

One strength that stands out from the comments is the salon's attention to detail. Multiple customers mention that the nail technicians were able to replicate intricate designs and provide nails that exceeded their expectations. This attention to detail sets Pampered Nails Spa apart from other salons and is likely a key factor in their positive customer experiences.

Another strength is the customer service provided by the salon. Customers consistently mention the kindness and patience of the owners and nail technicians. The staff members listened to their questions and provided advice on achieving their desired looks. This level of personalized attention contributes to positive experiences and customer satisfaction.

Additionally, the salon's ability to accommodate appointments is considered a strength. Despite a few negative comments regarding long wait times, several customers mentioned that the salon was able to respond quickly to their booking requests and get them in for their desired services within a reasonable time frame. This flexibility in scheduling demonstrates good customer service and enhances the overall customer experience.

Fair pricing and the presence of a rewards punch card are also mentioned as strengths. Customers appreciate that the salon values their loyalty and offers incentives for repeat visits. This aspect contributes to customer satisfaction and encourages customers to choose Pampered Nails Spa as their preferred nail salon.

However, there are a few weaknesses highlighted in some of the comments. Two customers mentioned experiencing long wait times despite having made appointments. This suggests a potential issue with the salon's scheduling system or efficiently managing customer flow. Improvements in this area would help to enhance the customer experience and reduce wait times.

In one comment, a customer mentioned spending 3.5 hours getting a pedicure and gel nails, which could indicate a lack of efficiency on the part of the nail technician. This could be a concern for customers with time constraints or those who prefer shorter appointment durations.

Another weakness mentioned in one comment is that the gel nails were not properly applied, and the customer had to file off excess gel herself. This suggests a lack of attention to detail or quality control on the part of the salon. Ensuring a consistent level of quality in all the services provided is crucial for maintaining customer satisfaction.

In conclusion, Pampered Nails Spa has several strengths that contribute to positive customer experiences, including attention to detail, exceptional customer service, skillful execution of intricate designs, flexibility in appointments, fair pricing, and a rewards program. However, there are a few weaknesses mentioned, such as long wait times, potential issues with efficient scheduling, and a lack of attention to quality control. Addressing these weaknesses would further enhance the overall customer experience at Pampered Nails Spa.

Best TL Reviews

We had a great experience here! My sister wanted her nails to be perfect for her wedding and she was not disappointed! Hibo’s attention to detail is incredible and their customer service was fantastic! 3 out of the 4 of us wanted more intricate designs and they executed it so well, we were all really pleased. They were so patient and accommodating and all of us loved our nails! The last picture is 5 days later, after a busy weekend with 2 weddings (so they definitely lasted!).

The owners and nail technicians at this salon are so kind, patient, skilled, and precise. They listened to all my questions and provided advice on exactly how to achieve my inspiration photo. These beautiful nails are for my wedding, and I LOVE them! They feel so good and are not too thick, which was my worry with the dip powder. I am so impressed and will definitely come back! I had a great experience!

I booked with Haibo for some pinterst inspired acrylics. They responded to my booking within 24 hrs & were able to get me in within 2 days. When I arrived I was greeted by everyone with care and they started right away. He made me feel comfortable & wasn’t rough. You can really tell how concentrated & precise he is while replicating designs. overall I would 100% keep going here while I’m in town!! See you guys again soon!!!

I walked right in to this simple shop for a no chip manicure and pedicure. Ada was so thorough & did a fantastic job. She showed great attention to detail. Their manicures include a shoulder massage as well. I'll definitely be going back.

Wonderful! Fair prices and excellent work. They even have a rewards punch card! This is my new favorite nail salon.

Very detail oriented, I get very simple nails but this is the first salon that actually gave me a set I was fully satisfied with.

My first time here and unfortunately I will not be returning. I had an appointment and still spent 3.5 hours getting a pedicure and gel on my nails. When I arrived there was only 2 people there. The tech I had was nice but very slow. I left an hour after they closed and had to come home and file off gel that was hanging off my nails.

Don’t waste your time. Had 2 appointments at 5:30.. got there about 10 minutes early & there was only 2 workers(who were both with someone) & 1 person waiting to a fill & a pedicure. They took the person in the waiting room first 5 minutes before my appointments. Why make appointments if you’re not going to follow it!!!!!! Would have to sit there for probably an hour before one of them finished