Elite Nail Day Spa

+1 336-893-6613

33 Miller St, Winston-Salem, NC 27104 United States of America

Open Today: -

Quick Facts About Elite Nail Day Spa

Elite Nail Day Spa has received mixed reviews from customers, with both positive and negative feedback. In order to evaluate the strengths and weaknesses of the place, we will analyze the comments provided.

Starting with the strengths, one customer mentioned that the staff stayed open late to accommodate their appointment, which shows their dedication to customer service and flexibility in scheduling. This willingness to go above and beyond for customers is a definite strength. Additionally, Lisa, one of the nail technicians, is praised for her attention to detail and thoroughness in performing a pedicure. This indicates that the salon has skilled and attentive technicians. Another positive aspect is the use of massage chairs during pedicure services, which adds to the overall relaxation and comfort for customers. Lastly, a customer mentioned that their pedicure lasted for three weeks without any issues, which suggests that the salon uses high-quality products and performs services with precision.

Moving on to the weaknesses, one customer expressed disappointment with the wait time, particularly highlighting a perceived preference for serving non-minority customers. This indicates a potential issue with equality and fairness in customer service. Moreover, the customer mentioned that their nails were uneven and bulky, suggesting a lack of attention to detail and subpar craftsmanship. Additionally, the comment about an employee making derogatory comments assumes the customer's lack of understanding indicates a potential problem with professionalism and respectful communication within the salon. Another negative comment focused on a decline in the quality of pedicures, including lack of foot massages and short service duration. This highlights a potential inconsistency in service quality and a need for improvement in customer experience and satisfaction.

In terms of overall strengths, Elite Nail Day Spa is praised for their dedication to customer satisfaction, skilled technicians, and a comfortable environment. These factors contribute positively to the salon's reputation and are likely to attract repeat customers. However, there are notable weaknesses that need to be addressed, such as potential bias in customer treatment, inconsistent service quality, lack of attention to detail, and unprofessional behavior.

To address these weaknesses, Elite Nail Day Spa should prioritize equality and fairness in customer service by ensuring that all customers are treated with respect and without bias. They should also focus on improving consistency in service quality, training their technicians to pay attention to detail, and providing thorough and attentive services to all customers. Additionally, enhancing communication skills among employees and promoting a positive and professional work environment is crucial for creating a welcoming and respectful atmosphere for customers.

By addressing these weaknesses, Elite Nail Day Spa can strengthen their reputation and provide a consistently satisfying experience for all customers. With continued improvement, they have the potential to become a highly recommended and popular nail salon in the area.

Best TL Reviews

Stayed open late to accommodate me. Went to a different nail salon and sat there for 1hr and a half for nothing. He made sure my nails were good!

Lisa at Elite Nails gave a wonderful pedicure. Often times, nail techs will rush through services. Lisa took her time and was very thorough in making sure my feet looked and felt fabulous! I'll definitely visit Elite Nails in the future. Thanks Lisa!

I have gone here twice now, with my daughter and they provide great service! Both times we've gotten spa pedicures and the technicians have done a great job. I will definitely come back again!

The staff is fantastic. Has great massage chairs while getting a pedicure and is very clean.

I waited over an hour and a half to get dip powder nails while they served everyone else who wasn’t a minority. Finally got my nails done and they were uneven, bulky, & to make matters worse, one of the woman employees was talking about me and my nail choice assuming that I couldn’t understand her and certain words, which I could . They handed me a few coupons as I left because of my wait. But I will definitely not be coming back! I was mature enough to not be rude as they were. Worst experience !!

Book with Katie (221Nails on Instagram) gave me some beautiful wedding nails! Had a pedicure by one of the other ladies in the salon and 3 weeks later, my feet still feel good! Nail polish on toes has lasted 3 weeks very well!

I use to love the pedicures I received, but now they are very short, they don't even massage your feet unless you ask and that's a 30 dollar service add 20 for gel polish. The eyebrows and eyelashes don't mess yourself up please. They really need to work on their customer service skills. My service was not even 30 minutes long in which it should be as advertised and the lady she rushed me out the way to do is not a minority.

I had an amazing experience for the first time we going to this facility I got a pedicure. D did my pedicure she was amazing I was in so much pain from working too much and she relaxed all that tension I had. Felt good had a good experience.