Quick Facts About Harmony Nails and Spa
Harmony Nails and Spa has both strengths and weaknesses based on the comments provided. In order to provide a comprehensive analysis, we will discuss these strengths and weaknesses in detail.
Strengths:
1. Excellent attention to detail: One customer mentioned that they showed the technician a picture of their desired nail design and the technician perfectly copied the exact design. This highlights the technicians' ability to pay attention to detail and provide customers with the desired outcome.
2. Long-term loyal customers: Several customers mentioned that they have been coming to Harmony Nails and Spa for years and have developed a positive relationship with their nail technicians. This indicates that the salon has managed to retain customers and build long-term loyalty.
3. Specials and promotions: A customer mentioned taking advantage of the salon's specials on Tuesdays and Thursdays. This shows that Harmony Nails and Spa offers special deals to attract customers and make the experience more affordable for them.
4. Friendly and welcoming staff: Multiple customers mentioned specific nail technicians or the owner treating them well and making them feel like family. This indicates that the staff at Harmony Nails and Spa is friendly, welcoming, and provides a pleasant experience for customers.
Weaknesses:
1. Poor customer service in dealing with complaints: One customer complained about a disappointing experience with their nails peeling and acrylic coming off shortly after the visit. When the customer returned a week later, they were only offered to have the peeling nails redone, despite more nails showing signs of damage. This suggests that the salon may have a weak customer service policy or lack consistency in addressing customer complaints.
2. Inconsistent quality: One customer mentioned that the coating on their nails wasn't good, and they noticed chipping within a week. Additionally, another customer mentioned that their nails weren't fully solid, and part of their natural nail was still visible. These comments indicate that there may be inconsistencies in the quality of the services provided at Harmony Nails and Spa.
3. Lack of communication and failure to meet customer requests: A customer mentioned that the salon "simply just don't listen" and cited an instance where they requested the technician to stop filing, but the technician continued. This suggests a lack of communication between customers and technicians, which can result in dissatisfaction with the final outcome.
4. Price increase without proper explanation: A customer mentioned that they were shocked by a significant increase in prices, despite having visited the salon just a week ago. The customer also mentioned being refused service and told to contact the owner independently. This indicates that the salon may have poor communication or management practices when it comes to informing customers about price changes and dealing with customer concerns.
In conclusion, Harmony Nails and Spa has several strengths, including attention to detail, long-term customer loyalty, special offers, and friendly staff. However, there are also weaknesses, such as poor customer service, inconsistent quality, lack of communication, and mishandling of price changes. To improve, the salon should focus on addressing and resolving customer complaints effectively, maintaining consistent service quality, improving communication between staff and customers, and ensuring transparent and fair pricing practices.
Best TL Reviews
I don’t get my nails done often (once a year) so I didn’t know what to even ask for. I simply showed the technician a picture of my nails and she perfectly copied the exact design. I was very impressed and it made for a great birthday mail set! Would definitely recommend!
Nails started peeling the day afterwards and my acrylic did also…. I called they said i could come in when i got back in town.(a week later) GREAT!! When i get there they tell me they will ONLY do the nails that were peeling because the other aren’t messed up. Mind you the only re did the big toe. But as soon as i get home 2 more nails started to peel. I spent 145 dollars there and that is how they treat me.
I will NOT be going back.
Not fully solid. Coating wasn’t good. They forgot to coat and restart the coat multiple times. Couldn’t do marble so I had to tell them to just do solid color. You can still see part of my nail underneath. Nail already chipped and it hasn’t been a week yet.
Nancy is my nail lady and is the best!! Cam the owner is also a sweetheart. They both do an amazing job and I have been coming for years!
We love it here. Especially on Tuesday and Thursday to take advantage of their specials! Pamper yourself and make an appointment. You will leave feeling amazing!
They simply just don't listen. You tell them to stop filing and they keep filing. Everytime I come I bring a group of women with me. Each time that they've messed up I still ended up tipping. I will never give my cash to them ever again. My nails aren't even the same size nor shape
Mary is my nail tech. I love them all and Kim the owner treats me like family.
This is a late review! Worse experience in my life! I have been going to this nail salon for the past 8 years. I have referred a lot of friends and family and would even bring my daughters in. I went in for a service for myself and my daughters and they informed they increased the prices from a month ago. I told them I was just here last week and they don’t make sense. It was double the price and I demanded to speak to the owner and that nail tech refused me service and told me to call the owner on my own time. I did not argue back as my daughters were with me. I have stopped going and all the people that I referred there as well.
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Harmony Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
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Wi-Fi
Planning
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Appointments recommended
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
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Location
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