Quick Facts About PA Nails & Spa, Inc
PA Nails & Spa, Inc appears to have a mix of positive and negative comments regarding their services. In order to evaluate their strengths and weaknesses, I will analyze the comments provided.
One major strength of PA Nails & Spa, Inc is the positive customer service and welcoming atmosphere. Many customers mention how kind and friendly the staff is, which creates a pleasant experience for them. This is highlighted in comments such as "Everyone is so kind and welcoming" and "Outstanding customer services." The positive customer service creates a positive image for the salon and encourages customers to return.
Another strength of PA Nails & Spa, Inc is the quality of their nail services. Several customers mention being satisfied with their nails, commenting on how good their nails look and how well they were done. This is evident in comments such as "My nails have never looked this good" and "Excellent nails and spa pedicure." Satisfied customers are likely to become repeat customers and recommend the salon to others.
Additionally, PA Nails & Spa, Inc offers a wide selection of colors for their customers. This is appreciated by customers, as it allows them to have more variety and options when choosing their nail color. This is mentioned in the comment "Huge selection of colors." Providing a variety of options can attract customers who value choice and customization.
However, there are also some weaknesses highlighted by the comments. One weakness is the inconsistency in the quality of service. While some customers have had positive experiences, others mention being disappointed with their nails. These negative experiences include nails being done sloppily, incomplete, or with a reaction occurring later on. These negative experiences can result in customers seeking services elsewhere, as seen in the comment "I’m not sure if I will continue coming here."
Another weakness is the lack of communication or misunderstandings between the technicians and customers. Several comments mention instances where the technicians did not accurately understand or listen to the customers' requests. This led to unwanted services, such as tips being applied instead of gel nails or attempts to upsell customers. Misunderstandings can lead to customer dissatisfaction and frustration, as seen in comments such as "I don't know what would make her assume I wanted something I didn't say I wanted" and "She tried to trick me into a more expensive service."
Furthermore, there seems to be inconsistency in the skills and abilities of the technicians. While some customers mention specific technicians, like Ann and Henry, who did a great job on their nails, others mention being disappointed with the work done by certain technicians. This suggests that the quality of service may vary depending on the technician assigned, which can be a drawback for customers seeking consistency in their nail services.
In conclusion, PA Nails & Spa, Inc has strengths in their positive customer service, quality of services, and wide selection of colors. However, they also have weaknesses in the inconsistency of service quality, misunderstandings between technicians and customers, and variations in skills and abilities among technicians. Addressing these weaknesses, such as improving communication and ensuring consistent quality across all technicians, can greatly enhance the overall customer experience and satisfaction at PA Nails & Spa, Inc.
Best TL Reviews
Came from New Jersey on vacation and was looking for a new nail salon. I was recommended by a friend of mine to get my nails done by Ann at PA Nails. She was amazing and my nails have never looked this good. She was so kind! Very satisfied with my new set of gel nails. Definitely will be coming back whenever I’m back in Florida. Love it here!!
I’ve gone to this nail shop a few times after my friends recommended it. And I was so sadden by how my nails look. I told the man doing my nails i wanted polish instead of gel because I’m going to have to take the nails off soon and I needed them done for an event. I don’t know if he took that to me I don’t care how they look but I’m so upset with how they look. The only nail that looks decent is the gold nail. The polish job was sloppy on my nails on especially on my toes. $75
**update** Tommy was VERY quick to look into my problem and offer a solution. Most of the technicians there are great, and ive never had a problem with anyone else's work there. I will schedule from now on to avoid ever having that tech again. I love this nail salon and would have updated my review to 5 stars BUT when I was there getting my nails fixed the tech agruged with me for like 2 minutes that my nails had grown out between Friday and Monday and thats why they looked like that.. even though I took and posted pictures the same night she did them. Then at the end when she asked if my nails were good now I showed her that she still missed the sides of a couple nails and instead of just painting what she missed she first tried to file the unpolished part off and when that didn't work (because you can't file off the base of a nail) she took the polish out and fixed them.
I've been coming here for 3 1/2 years and until this year have mainly had positive experiences. Tonight is the worst experience I've had there. I went in for a pedicure, during my pedicure i said I was coming back tomorrow to get my manicure. My nail tech told me tonight is a better time to get it because tomorrow will be very busy. Okay so I decided to do it tonight and we discussed that i want gel nails and the colors I want. After the pedicure she helped me move my things to her manicure chair and started doing my nails. I had my son with me so my attention was turned for the first few minutes, when I looked she had put tips on my first 3 fingers! As soon as I saw i asked what she's doing and she said "oh I thought you want length" I said I want gel nails i don't want acrylic. She said the gel goes on top i told her I dont want them she asked am I sure its only 10$ more..she said sorry she didn't know i didn't want tips but when we discussed what I wanted 10 minutes before neither of us mentioned tips or length not 1 time so I dont know what would make her assume I wanted something I didn't say I wanted and that she knew costs more than what I asked for. She litteraly tried to trick me into a more expensive service. No where has ever assumed I want tips when I said gel nails including pa nails before tonight. Then on top of that she half asssed did my nails. I will post picture to show exactly what I mean. I will call tomorrow or Sunday to see if they will fix this and will update my review accordingly
I got my nails done and noticed I was having a reaction a few days later. And this is what happened, I’ve come to PA nails through the years since it opened and now I’m not sure
Excellent nails and spa pedicure, huge selection of colors. I wish I lived here so I could go all the time ????. My 9 year old adored it too, they were so kind.
My fav place to go when it's self pampering time outstanding customer services ????????????????
I absolutely love coming to PA nails. Everyone is so kind and welcoming. I’ve been coming here for 6 years since moving to Pompano Beach.
Henry was the person did my nails he did a great job my nails were shorth and ugly i am happy with his job.
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PA Nails & Spa, Inc Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
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Wi-Fi
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
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| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | 11:00 AM - 06:00 PM |
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