Star Nails

+1 803-818-5858

1740 Old York Rd, York, SC 29745 United States of America

Open Today: -

Quick Facts About Star Nails

Strengths:

1. Clean and welcoming environment: Multiple comments mention the cleanliness of the salon, indicating that Star Nails maintains a clean and hygienic environment for their customers. This is a crucial strength as it reassures customers about the salon's commitment to maintaining high standards of cleanliness.

2. Friendly and professional staff: Several customers mention the friendly and helpful attitude of the staff at Star Nails. The positive interactions with the staff contribute to a welcoming and comfortable atmosphere for customers, enhancing their overall experience.

3. Skillful nail technicians: Many customers express satisfaction with the quality of their manicures and pedicures, praising the skill of the nail technicians. This indicates that the staff at Star Nails are experienced and proficient, ensuring that customers receive excellent nail services.

4. Ability to accommodate special requests: One customer mentions feeling anxious about trying a new nail technician and expresses gratitude for the understanding and accommodating approach of the assigned technician. This highlights the salon's ability to cater to individual needs and preferences, thereby creating a personalized and satisfactory experience for customers.

5. Exceptional customer care: A positive and caring customer experience is a significant strength for Star Nails. Several comments mention the exceptional treatment received by customers, such as special care taken for sensitive feet and meticulous handling of manicures. This demonstrates that the salon prioritizes customer satisfaction and goes above and beyond to ensure a pleasant experience.

6. Affordability: A customer mentions that the salon offers affordable services. This can be a significant strength as it attracts price-conscious customers and sets the salon apart from its competitors.

Weaknesses:

1. Inconsistent nail quality: One customer complaint suggests that the nails received were uneven, incorrectly sized, and poorly shaped. Additionally, they mention the nails popping off soon after application. This indicates a potential weakness in the quality control and attention to detail in the salon's nail services.

2. Lack of consistency among technicians: Since one customer's nails were not shaped correctly, it suggests a lack of consistency among the nail technicians. This inconsistency can lead to variability in the quality of services received by customers, potentially impacting the overall reputation of the salon.

3. Lack of identifying names: Some customers express satisfaction with the services received but mention that they did not remember the name of the nail technician who provided the service. While this may not be a significant weakness, it does highlight a missed opportunity for customers to specifically identify exceptional employees, potentially impacting employee recognition and motivation.

In conclusion, Star Nails has several strengths that contribute to its positive reputation, including a clean environment, friendly and professional staff, skillful nail technicians, ability to accommodate special requests, exceptional customer care, and affordable prices. However, there are areas for improvement, particularly in ensuring consistent nail quality and attention to detail among all technicians. Addressing these weaknesses can further enhance the salon's overall customer satisfaction and reputation.

Best TL Reviews

Great clean place with good happy people totally enjoyed my me time.

Best pedicure I’ve ever had!! Nails are pretty too. It was quiet but very friendly… nice place

HIEU was awesome!!!!!! I've had a nail tech I've followed for over 6yrs.... do to my anxiety..my level was a lil elevated having to find another nail tech...... I told him this and he made me comfortable and told me to let him know if he wasnt doing it like I'm use too. I LOVE MY NAILS!!!???????????????? Thanks Hieu!!!!

All employees are great will recover to everyone

Had a great experience here today! Very courteous, professional, and affordable! My mom is 81 and has very sensitive feet. She absolutely hates people touching her feet! But the lady who did her pedicure was so kind and careful with her. We'll absolutely be back!!!

I live in Rock Hill and I have tried several shops in Rock Hill Star Nails in York is my favorite hands down over all the others!!

The people were real nice but the nails were uneven with our fingernails that we already have like they were the wrong size and my daughter's nails started popping off already we only just got them on the 22nd of March she has one nail left on her right hand and mine weren't even shaped properly. But again really nice people

I had a mani and my natural nails, gel polished. This was a first for me ,the young lady(didn't get her name), that did them was patient, helpful, professional yet very friendly. I would definitely go back. Love my new nails. They look fabulous. My daughter and her bf also had a great experience with beautiful nails also