Tony's Spa

+1 304-909-0179

355 Wharton Cir, Triadelphia, WV 26059 United States of America

Open Today:

Quick Facts About Tony's Spa

Tony's Spa Place is a nail and spa salon that provides various services including pedicures, manicures, and eyebrow treatments. By analyzing the comments provided, we can determine its strengths and weaknesses.

Strengths: 1. Quick service: Many customers expressed their satisfaction with the speed at which their services were completed. One person mentioned getting a manicure and pedicure done in less than an hour, which shows efficiency in their operations. 2. Skillful staff: Multiple comments mentioned the talent and expertise of the staff members. Customers were pleased with the outcome of their treatments, such as their nails looking amazing and their nail beds becoming healthier. 3. Pleasant staff: Several individuals appreciated the friendliness and professionalism of the employees. This contributes to a positive and welcoming atmosphere, making customers feel comfortable during their visit. 4. Competitive pricing: One customer mentioned that the pricing at Tony's Spa Place was great. This implies that they offer reasonable prices compared to other salons in the area, making their services more accessible to a wider range of customers.

Weaknesses: 1. Miscommunication regarding pricing: One negative comment highlighted a misunderstanding regarding the prices of pedicures. The customer claimed that they only requested the basic pedicure but were charged a higher price due to the application of gel without their consent. 2. Cleanliness issues: A customer expressed disappointment with the cleanliness of the salon. They mentioned that the tables were filthy and only the towels were being cleaned. This could deter potential customers who prioritize hygiene standards. 3. Rude owner: The same customer who criticized the cleanliness issue also witnessed the owner behaving rudely towards two customers. This negative interaction can create a hostile and uncomfortable environment for other patrons. 4. Uncomfortable experience: Another customer described feeling miserable and uncomfortable throughout their visit. The staff allegedly smirked at a joke, and one staff member prevented the customer from using the light during their gel manicure. Such experiences can discourage return visits and lead to negative online reviews.

In conclusion, while Tony's Spa Place has strengths such as quick service, skillful and pleasant staff, and competitive pricing, there are weaknesses that should be addressed. The miscommunication regarding pricing, cleanliness issues, rude owner behavior, and uncomfortable experiences reported by customers can potentially damage the reputation of the salon. To improve, it is crucial for Tony's Spa Place to address these weaknesses by transparently communicating pricing options, prioritizing cleanliness and hygiene, training their staff in customer service, and promoting a comfortable and welcoming atmosphere for all customers.

Best TL Reviews

PEDICURES. I took my daughters to get pedicures and we all made it very clear that we only wanted the basic one, the cheapest, which was $35. When we went to pay she told me it would be $165. I reminded her that we only got the basic pedis. All she kept saying was “$165, $165, you had the gel”. I told her that we didn’t ask for the gel, we only wanted the “basic”. This sneaky tactic of having two prices for a basic ($35 plain, $50 gel) and then automatically doing a gel without asking just lost a customer. I’ll never go back.

Very pleasant staff and great pricing! Tony is there and everybody seems to love him. Great experience! I was there for a mani/pedi/eyebrows so I spent a good amount of time :)

I got a manicure and pedicure done in less than an hour! They both look amazing! Leo did mine and he was wonderful!

Great place!!!! I was there late and they still took their time and my nails look AWESOME!!!! Definitely be back!!!!

This is the most disgusting nail salon I have ever been to as far as cleanliness goes. Not only that but the owner is extremely rude and I witnessed him snapping and yelling at two customers while I was in there. The tables in there are filthy and they don’t clean anything other than the towels. I tried to make a joke and the guy who did my nails just smirked. On top of it I was getting a gel manicure and I tried to put the light on again and the guy put his hand on top of my hand and wouldn’t let my hand up because it was like he was annoyed that I tried to put the light back on. I have never been more miserable and felt more uncomfortable in the salon of my life. I cannot say enough horrible things about this place don’t go. I have not left over 10 reviews in my entire life without any place I have ever been to so that doesn’t say how disgusted I was about this place I don’t know what does. The only thing good about the place was the floors were nice and I’m sure they are not the original ones who did that. Not to mention I guarantee the owners name is not really Tony.

Always a good experience...3 mani/pedi's for Dad, Me, and the Monkey! Our cuticles and callouses are ready for Christmas! Merry Christmas to Y'all!

Visited this place last week. Everyone is friendly and highly professional. Now my nail bed is long and healthy. My nails look amazing wherever they are!

Absolutely wonderful staff. Very clean. Love my nails