Top Spa Nails

+1 864-288-7414

2531 Woodruff Rd #102, Simpsonville, SC 29681 United States of America

Open Today: -

Quick Facts About Top Spa Nails

Top Spa Nails, according to the comments provided, has a mix of strengths and weaknesses. Let's examine them in detail:

Strengths: 1. Skilled and Dedicated Technicians: The comment mentions that the salon's owners, Lyn and Kevin, are great at doing nails. It suggests that the staff members are skilled in their craft and take pride in their work.

2. Beautiful Work: The salon is commended for producing beautiful nail services. This indicates that the technicians pay attention to detail and strive for high-quality results.

3. Friendly and Courteous Owner: One customer appreciates the owner's friendliness, his ability to remember customers' names, and his polite demeanor. This personalized customer service creates a welcoming atmosphere and fosters customer loyalty.

4. Clean and Hygienic: A customer has complimented the salon's cleanliness, suggesting that they maintain high sanitation standards. This is essential for a spa or salon to ensure the safety and well-being of their clients.

Weaknesses: 1. Inconsistent Service: A customer expressed their disappointment in a significant decline in service quality over time. They recall a specific incident where they had to wait excessively long for an appointment and were treated poorly when requesting the service they had booked.

2. Long Wait Times: Several comments mention long waiting periods, indicating that the salon may struggle with efficiency and timeliness. While being busy can be a sign of popularity, excessive waiting times can be frustrating for customers.

3. Inadequate Staff Attention: One customer complained that they were essentially ignored while the staff engaged in personal activities, such as being on FaceTime. This suggests a lack of professionalism and attentiveness towards customers, which can lead to negative experiences and dissatisfaction.

4. Inconsistent Nail Quality: Another customer reported mixed experiences with the quality of their services. While they were satisfied with their toe nails, they found the work on their fingernails questionable. Additionally, they expressed discomfort during the service, mentioning that the technician filed their nails and skin excessively, causing pain and injury.

5. Poor Management of Appointments: One customer highlighted a lack of organization and communication regarding appointment scheduling. They had to wait for an hour before being greeted, and then their requested nail design was denied without a valid reason.

6. Aggressive and Inattentive Technician: A customer recounts a particularly unpleasant experience where the technician was aggressive, causing bleeding with the drill and not providing the desired outcome. This suggests a lack of proper training or professionalism in handling customers' needs and requests.

7. Disregard for Customers: A disappointed customer shared an experience where their young daughter and her friend were ignored, leading to a significantly delayed service time. This indicates a lack of attention and respect towards all customers, including minors.

In conclusion, while Top Spa Nails demonstrate strengths such as skilled technicians, beautiful work, and friendly service, there are notable weaknesses in terms of inconsistent quality, long wait times, poor customer service, and inefficiency. Addressing these weaknesses will be crucial for the salon to maintain and attract satisfied customers.

Best TL Reviews

The owners Lyn & Kevin have a lovely salon! They are all great at doing nails! It's best to make an appointment and paying with cash is even better. They're all worth 20% tip because they work tirelessly 6 days a week and do beautiful work!

A few years ago, I gave this salon a 5 star rating. A couple of years later I had a 1:00 appointment for eyebrow waxing and waited almost an hour to be serviced. Then the person who was scheduled to do my waxing came and asked me if she could do someone else’s first because she had just finished her nails. I said “No! I had a 1:00 appointment and it’s almost 2:00! I have to get dressed and leave for a wedding by 3;00!” I’m usually a generous tipper, but I didn’t leave a tip at all that day and haven’t been back since.

I am a regular customer here and the salon owner is by far my favorite. He is so friendly, always remembers me, calls me by name, and is very polite. He does a fantastic job and always wants the customer to be happy. Today he really nailed my request for a dip French manicure with color instead of white tips. The wait can sometimes be long but only because they’re usually busy, I’ve found that scheduling an appointment ahead of time gets me serviced much faster.

Wait time was incredibly long. Toes were really good but the fingernails were very questionable. Took way too long just for simple french tip on my real nails. The guy working on my hands dug his nails deep into my fingers which hurt. He was filing my nails too much and my nails were already short so he was just plain out filing my skin which also hurt!!

We are very disappointed with this experience. Our young daughter and her friend came in to have their nails done and we’re essentially ignored for a long period of time. Something that should’ve taken less than 45 minutes took almost 2 hours because the staff was on FaceTime and ignoring them. Their money is just as valuable as anyone else’s. Please learn from this poor experience. We will not be back.

Very clean. Friendly service. Very happy with how my nails came out and enjoyed my time.

They are nice and friendly. They do an awesome job with nail tips and dips.

I came in at 3:50 for an acrylic full set, they sat me down at a table where I continued to wait an hour for someone to greet me. Then I showed them a picture of what I wanted and they told me they couldn’t do it because it “takes too” I wanted ombré stilettos. So I picked a sparkly purple color instead. The nails I wanted were quite long, I told her I wanted them just a tad shorter then the photo. She then cut the tips down so short they barely look like acrylic tips. I said it was fine because I had been waiting so long and had to get them done before my graduation tomorrow. I asked for color 26 which is a sparkly purple color and she gave me black instead. The box she pulled out had the gel and regular polish in it. The regular polish was the purple and the gel was black, for some reason. Again, I said it was fine because at this point it was already 6 and I had been there since 3:50. My nails look nothing like the picture I showed her, nor the color I wanted. She was very aggressive and made my finger bleed with the drill. Not to mention she charged me for the length, even though they are extremely short. Needless to say, I will not be coming back here and do not recommend anyone comes here neither. Terrible service.