Mackrell's Barbershop

335 N Washington Ave, Scranton, PA 18503 United States of America

Open Today: -

Quick Facts About Mackrell's Barbershop

Mackrell's Barbershop, based on the comments provided, has several strengths worth mentioning. First and foremost, multiple customers have praised the barbershop for its exceptional service and skilled barbers. One customer stated that they have been going to Mackrell's for years and consider it the best barber around. This positive feedback highlights the barbershop's ability to consistently provide high-quality haircuts.

Another strength of Mackrell's Barbershop is its popularity and high demand. The comment noting that appointments need to be booked about a week in advance indicates that many people trust and value the services provided at the barbershop. This demand could be attributed to the barbers' skill and reputation, suggesting that Mackrell's consistently delivers excellent results.

The efficiency of the barbershop is also mentioned by a customer, who states that the appointment system runs on a tight schedule with bookings every twenty minutes. This demonstrates an ability to manage time effectively and minimize waiting times for customers. The barbershop's ability to provide timely service is a significant strength, as it indicates professionalism and respect for their clients' time.

Additionally, the customer comments highlight the barbershop's ability to cater to a diverse clientele, including both adults and children. Several customers mention the excellent service their young children receive from the barbers, noting their patience and understanding. This indicates that Mackrell's Barbershop is a welcoming and inclusive space for customers of all ages and ensures that everyone receives a positive experience.

Furthermore, the barbershop's cleanliness is praised by a customer, emphasizing the importance of maintaining a hygienic environment. This strength indicates that Mackrell's values cleanliness and takes the necessary precautions to provide a safe and pleasant experience for its customers.

Despite these strengths, a few weaknesses are worth considering. One customer expressed frustration at having their appointments canceled twice without any notification or explanation. This lack of communication and reliability could negatively affect the barbershop's reputation and customer satisfaction.

Another potential weakness is the wait time mentioned by a customer. While it is noted that the wait is typically short and attributed to the quality of service provided, it's worth considering whether the barbershop could implement strategies to further reduce waiting times. This may involve optimizing the appointment system or expanding the team to accommodate the high demand.

In conclusion, Mackrell's Barbershop demonstrates several strengths that contribute to its positive reputation. These include skilled barbers, high demand, excellent service, efficiency, inclusivity, and cleanliness. However, there are also a few potential weaknesses that should be addressed, such as inconsistent communication and the need to minimize waiting times. Overall, Mackrell's Barbershop appears to be a reputable establishment that values customer satisfaction and provides a high level of service.

Best TL Reviews

I been going there for years.The best barber around

Usually a short wait, but that's because the guys do a good job. It's busy because they are good. There is a sign in sheet to wait for your guy, or join the pool and take whomever is next. I've never had bad results.

UPDATE: No more waiting, everything by appointment only. Still a great cut.

Booked twice for my husband an appointment with Mack but both cancelled. Once for a Saturday 12:20pm and it got immediately cancelled. Next time I booked for Tuesday 2:20pm and that too was immediately cancelled. No call back, no email, no rescheduling. He just cancelled. Definitely not booking again, you lost a customer.

Easily the best Barbershop around! The only proof you need is to attempt to book an appointment and you will see you need to book about a week in advance. This shop is definitely worth the wait. The best part is that he runs a tight ship and is booked every twenty minutes so you don't have to wait long. No matter if you are the first cut or the last cut, you get the same great service. I would never go anywhere else after going here. Book early and show up early so you don't miss the best cut ever!

I always give Johny the most boring instructions but somehow he takes "idk short and to the left and gives me a great haircut, exactly what I want and makes it somehow a bit better than that, great barber and good conversation on the chair definitely would suggest.

My boys, 5 and 7, got the best haircuts AND Mark was very patient and outgoing with them. Returning customers. Highly recommend!!!!

My 6 yr old boy Loves to get his haircut by Mark, he's been coming to see Mark

Since he's been 3 years old and Mark always been Patient and Understanding.

IF YOU HAVE A YOUNG CHILD AND WANNA FIND A NICE, RESPECTFUL AND GREAT WITH YOUNG CHILDREN BARBER

THEN THIS IS THE PLACE TO BRING YOUR CHILD TOO.

Best place to get a haircut. Mack and his staff are amazing. Place is always clean. Mack has been cutting my hair 12 years now. Only place for me. Give them a try you will be 100 % satisfied.