Tip Top Nails By Tony

+1 520-888-2804

3958 N Oracle Rd, Tucson, AZ 85705 United States of America

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Quick Facts About Tip Top Nails By Tony

Tip Top Nails By Tony place has a combination of positive and negative comments that provide insight into their strengths and weaknesses. Based on the comments, the following analysis can be made:

Strengths:

1. Attention to detail and care: One customer mentioned that the nail technician took the time to inspect and handle their damaged nail with care, avoiding any bleeding or further damage to the nail bed. This demonstrates that they pay attention to the specific needs of customers and prioritize their well-being.

2. Clean and cozy atmosphere: One customer commented that the salon had a clean and cozy atmosphere. This creates a pleasant environment for customers and contributes to a positive experience.

3. Skillful work: A customer was satisfied with the outcome of their nails and mentioned that they looked great. This indicates that the technicians have the necessary skills to provide quality nail services.

4. Flexibility and accommodation: The salon accepted a customer as a walk-in close to closing time and continued to provide service despite the late hour. This shows that they are willing to accommodate customers and go the extra mile to meet their needs.

Weaknesses:

1. Rude and disrespectful behavior: Several customers expressed dissatisfaction with the customer service, describing the staff as rude. In one instance, the technicians began talking in another language (Chinese) in a potentially disrespectful manner. This indicates a lack of professionalism and respect towards customers.

2. Poor time management: Multiple customers complained about long waiting times and delays in receiving services. In one case, a customer had to wait for over an hour for a pedicure and was not informed about the reason for the delay. This suggests that the salon may struggle with efficient time management and customer scheduling.

3. Inconsistent quality: One customer mentioned that their nails came out "fat and short" with bumps, suggesting inconsistency in the quality of the work. Another customer mentioned that their nails were of different sizes and shapes, indicating a lack of attention to detail and consistency in the outcome.

4. Overcharging: One customer felt that they were overcharged for a basic service, mentioning the high price without any added features. This suggests that the salon may not provide fair pricing for their services or may not adequately communicate price expectations to customers.

In conclusion, while Tip Top Nails By Tony place has strengths in terms of attention to detail, a clean environment, skillful work, and flexibility, they also have notable weaknesses in their customer service, time management, consistency, and pricing. These weaknesses can negatively impact the overall customer experience and may need to be addressed in order to improve their reputation and attract more satisfied customers.

Best TL Reviews

Before and after. He took the time to inspect a damaged regrowing nail I had and really was careful with it. Didn’t make it bleed or reopen the nail bed while filing. Idk what these other people are on about when they said rude cause they definitely weren’t.

I recently went here to get my nails done they were so bad they looked like short stubby chunks of acrylic I said I wasn’t happy and they didn’t care at all instead began talking in Chinese and immediately started being rude and rushing me out they are a husband and wife team I used to really like it here but I had not been here in over two year s I certainly will never come back stay away from here I also witnessed them put someone in a pedicure chair before cleaning it, and there was a customer in there prior they did not clean in between customers. Your best bet is to stay far from here!

Horrifying experience rude, not clean and just because they are doing your nails don't think they can disrespect you, also my nails came out fat and short bumps the worst!! If they didn't make me pay upfront i would of just walked out

This is the second time my mom and I have come here, the first time we came they turned us away because they were “too busy” with only one person sitting in a chair. The second time we came here it took 20 minutes just for them to start on us, then after my nails were finished I sat in the chair to get a pedicure, I have been sitting here for over an hour with not even being started, when we asked if I was getting my pedicure he said the lady went to go pick up his son and I had to wait. Yet he made us pay before hand before even finishing our nails. Ridiculous! We will NEVER come back here again. I shouldn’t have to wait for a service that I have paid for because the other employee had to go pick up his son.

They charge my daughter $85 plus tip 4 medium size gel nails and they were just basic nails It was nothing fancy about it The older gentleman is just a rip off do not go to this place. Unfortunately I had to put one star or else I would not put any stars at all.. And if they wanna know the date I was there it was March 20th 2021 and I was there at 9 o'clock in the morning...

I dont know where the negative reviews are coming from! Clean & cozy atmosphere, professional and kind technicians, my nails look great! I’ll be a regular customer going forward.

He was on his phone or doing something else other than my nails. Price was unreasonable for the full set of nails I got. He was very rude and rough. My nails are very thick, different sizes, and my thumbs are completely different shapes then the rest of my nails. Was a big waste of time and money and I don’t plan on going back.

Tony was great! Came in at almost 6:30pm, and they accepted me as a walk-in, even though the sign says they close @ 7pm, he didn't rush and took his time. Half way through 2 people came in asking for pedicures, by this time it had to be past 7, but he accepted, and even called someone to come assist. Happy to say my full set came out great! Will definitely be coming back in two weeks to get them done again!!