Quick Facts About Star Nails & Spa
Star Nails & Spa is a nail salon with a mix of positive and negative reviews. To assess its strengths and weaknesses, we will analyze the comments provided.
Starting with the strengths, it is evident that the customer service at Star Nails & Spa is commendable. Multiple customers praised the friendly and kind attitude of the staff. This positive interaction with customers can create a welcoming and comfortable environment, making customers feel valued and appreciated.
Furthermore, several customers were satisfied with the quality of the services provided at Star Nails & Spa. They complimented the manicure, pedicure, full set, and brow waxing, expressing their satisfaction with the outcome. This suggests that the salon has skilled technicians who can deliver excellent results.
Additionally, some customers appreciated the cleanliness of the salon. They mentioned that the establishment is very clean, which is an important aspect of maintaining a professional and hygienic environment. This can attract customers who prioritize cleanliness and hygiene when choosing a nail salon.
Moreover, Star Nails & Spa seems to offer competitive prices, as mentioned by one customer. Affordable prices can be an attractive factor for potential customers who are conscious of their budget.
Moving on to the weaknesses, one major concern raised by a customer was the poor quality of the manicure and pedicure service. They complained about lumpy and uneven nails, resulting in dissatisfaction with the outcome. This inconsistency in service delivery can be a significant drawback for the salon, as customers expect high-quality services for the price they pay.
Another customer expressed disappointment with the pricing strategy of the salon. They claimed that additional charges were added to their service without their consent. This can create an unpleasant experience for customers, causing them to feel deceived and negatively affecting their perception of the salon's transparency and integrity.
Furthermore, one customer experienced a negative health outcome after their pedicure. They developed a fungal infection on their toes, which suggests a potential lack of proper hygiene practices or inadequate cleaning and sterilization of tools and equipment. Such incidents can severely damage the reputation of the salon and deter customers from returning.
Additionally, a customer reported the use of old polish, resulting in a goopy application and peeling after only two days. This reflects negatively on the salon's attention to their inventory, suggesting a lack of quality control in ensuring fresh and usable products.
In conclusion, Star Nails & Spa has strengths in terms of good customer service, positive outcomes for certain services, cleanliness, and affordable prices. However, weaknesses exist in the inconsistent quality of services, pricing transparency, health and hygiene concerns, and attention to inventory. These weaknesses should be addressed to improve the overall customer experience and maintain a reputable salon.
Best TL Reviews
The people were nice. That is the only reason they got two stars and not just one. I was there on Saturday to get a manicure and pedicure. My finger nails turned out lumpy and uneven. Kinda gloopy. My feet were worse. Monday (today) my toes started itching and we’re red and puffy. Went to the doctor and found out I got a fungal infection on my toes from the pedicure I got there. I’ve gotten so many pedicures in my lifetime and never had this happen before. I will not be returning.
I rate this business a 0. Every time I get a service here they add something I didn’t ask for. I went in for a refill and ended up paying $55. This place is a scam and although the price list is on the wall, ask repeatedly what the total of your service will be.This is the second time and since I don’t like arguing this will be my last visit. Now I have to go somewhere else to get the plain white polish I asked for. Please do not waste your time or money here…90 minutes for a refill! I really could’ve just waited for my usual nail tech. Lesson learned! Hollywood nails from now on! Do you see this mess…
First time customer! The people here treat you like a human being. They were kind and incredibly friendly. I don’t maintain my brow waxing because I’m never completely satisfied, but today she did a fantastic job and I’ll never go to anyone else. My pedi and full set look crazy amazing and I left feeling relaxed instead of rushed. Thank you all so much!
I love, love, love this place!!!
It was so so good to see Bill, Tam, Tammy and my boo Theresa!!! Always time and money well spent per the usual.
I was a bit hesitant with getting designs since the Rona changed my nail situation. Per the usual Theresa was ready with a solution and we collaborated on this amazing design.
This shop would have to close permanently before I ever change nail salons ????????????
My tech was using old polish. Everything was goopy (not flowing like fresh polish would). It has already started peeling after 2 days.
This is the best nail salon in all of DE I have been going here over 5 years.
Bill, Theresa, Tam you will thank me later.
Love it here!! Theresa is amazing and talented. Everyone is very nice and professional. Very clean and very good prices!
They stay busy... so I try to go during off peek hours (while everyone is at work) or make an appt for the weekend. Teresa does an awesome job with chrome gel nails and I always get a ton of compliments! For me they last at least a month.
Place Pictures
Star Nails & Spa Info
Amenities
Health & safety
-
Appointment required
-
Mask required
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Payments
-
Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
Places
Other Places
11. Nina's Nails
12. Kenwood Barbers
15. Paul's