Quick Facts About Lexi Nails
Strengths:
1. Excellent nail job - Customers repeatedly praise the quality of the nail services provided at Lexi Nails. They mention that their sets last for a long time without any chipping or breaking, indicating that the technicians are skilled and meticulous in their work.
2. Positive customer experiences - Many customers express their satisfaction with their overall experience at Lexi Nails. They appreciate the professionalism, customer service, and friendliness of the staff. The clean and calming atmosphere of the salon is also mentioned positively.
3. Availability - One customer mentioned that Lexi Nails was able to accommodate them without an appointment, showing that the salon is flexible and can cater to walk-in customers.
4. Local convenience - The location of Lexi Nails is mentioned as a positive aspect by one customer who lives just five minutes away. The convenience factor can attract and retain local customers.
Weaknesses:
1. Inconsistent service quality - While some customers had positive experiences, others mention dissatisfaction with their service. One customer commented that their nails were rushed, resulting in imperfections. Another customer mentioned that their nails were cut too short despite clear instructions. Inconsistent service quality can lead to disappointed or frustrated customers.
2. Pricing issues - One customer mentioned being taken aback by the $10 charge for nail removal, especially when returning to the same salon. This pricing strategy may discourage customers from returning or trying other services.
3. Lack of communication - One customer mentioned that the technician did not communicate important details such as the duration of time to keep the nails in the drying station. This lack of communication can lead to confusion or dissatisfaction.
4. Unresolved issue - One customer expressed frustration over the technician painting a hair/fuzz into their nail. Additionally, they mentioned that the technician left them at the drying station without giving any instructions, causing them to leave after waiting for a while. Unresolved issues like this can lead to negative word-of-mouth and loss of potential customers.
To improve the strengths and address the weaknesses of Lexi Nails, the salon should focus on quality control, consistent training for technicians, and effective communication with customers. By ensuring that all technicians consistently provide high-quality service, the salon can create a reputation for excellence. Additionally, addressing pricing concerns by either adjusting the price or providing clearer explanations for charges can help regain the trust of customers. Training technicians to communicate important details to customers, such as drying times and aftercare, can improve the overall customer experience. Lastly, resolving customer issues promptly and professionally can help salvage relationships and prevent negative reviews.
Best TL Reviews
This is the ONLY nail place I will go. Angie always does just an incredible job. My sets easily last 3+ weeks without any chipping or breaking.
First time I came had a great experience. Not sure his name, but the guy that did my nails did a fantastic job. Went back today to get it removed and was told it would be $10 which is a lot for removal when going back to the place that did it. That convinced me to get another manicure in a more neutral color so
I can let it grow out and remove on my own. This time I had a younger girl who rushed resulting in more imperfections. Was going to come back for wedding nails here, but now I don't think I will.
I love this nail salon! This is the only place I go and take my girls also. Very nice,super clean,very professional. I live 5 mins away and I am so happy I do. Thank everyone at this nail salon for my 1st set of acrylic nails❤️
Gorgeous full set by Angie. The salon is very clean and the workers are super friendly! I walked in with no appointment and they were able to take me right away. Very satisfied with their service !
FABULOUS on every level! Angie is the BEST of the BEST: customer service, professionalism, skill and artistry. The atmosphere is beautiful and calming. Prices are very reasonable. Thank you!
Even though, this is a pretty late review.. I still had a great experience. Great customer service and clean establishment! I remember walkin in and I was seated and taken care of right away. Slow business at the time. 10/10 would recommend if you're looking for something local.
I got a manicure with regular polish and the lady cut my nails too short, after I told her the length I wanted. There are multiple issues with my nail beds/polish, honestly I could’ve done it at home for the same outcome. SHE LITERALLY PAINTED A HAIR/FUZZ INTO MY NAIL!!! after the polish was done the lady took me over to the dying station and left me there. She didn’t tell me how long to keep my nails in and she never came back to tell me if I was good to go. I kept looking around for her and she was nowhere to be found so after about 10 minutes I just got up and left (I paid for the service before getting my nails painted, BIG MISTAKE).
Angie was amazing! So few technicians in the area do the paint detail so well. So happy with my nails and I’ll be back ????
Place Pictures
Lexi Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
How to go there
Location
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