Palenque Mexican Restaurant

+1 208-983-1335

711 W Main St, Grangeville, ID 83530 United States of America

Open Today: -

Quick Facts About Palenque Mexican Restaurant

Palenque Mexican Restaurant has received a mix of positive and negative comments, providing insights into its strengths and weaknesses. In order to understand these aspects more comprehensively, it is important to analyze the comments in detail.

Starting with the weaknesses, one of the main issues highlighted by several customers is the poor customer service. One customer mentioned not being attended to and not getting any questions answered. Another customer complained about the waitress walking away and mumbling after being asked a question. These incidents indicate a lack of attention and communication skills from the staff, which can be frustrating for customers. Additionally, there were complaints about slow service, especially during busy times. One customer mentioned waiting for over an hour for their food, highlighting a lack of efficiency and organization in the restaurant's operations.

Another weakness mentioned by customers is the quality and taste of the food. Multiple comments referred to the food as bland or disappointing. One customer specifically mentioned that the chili relleno tasted like butter, which suggests a lack of flavor and proper preparation. Another customer stated that the chicken in their dish was not good, indicating inconsistency in the quality of ingredients. In addition, the pricing was considered to be expensive by some customers, leading to a perception of poor value for money.

Moving on to the strengths, one customer stated that the shredded beef flautas they ordered were very good, highlighting a positive dining experience. Another customer praised the excellent service they received, indicating that there are instances where the staff delivers good customer service. Additionally, a customer mentioned that the restaurant is nice, cute, and clean, which can contribute to a pleasant dining atmosphere. The comment also suggests that the restaurant is suitable for friendly family gatherings, potentially indicating a welcoming and comfortable ambiance.

Despite the negative experiences, some customers found the food to be decent and the service to be okay. These comments reflect a more neutral perspective, suggesting that while the experience may not have been outstanding, it was still acceptable. This indicates that there is some level of consistency in the quality of food and service, although it may vary depending on the specific visit.

In terms of improvements, Palenque Mexican Restaurant should focus on addressing the issues related to customer service, including attentiveness, communication, and efficiency. Providing prompt and friendly service can enhance the overall dining experience and leave a positive impression on customers. The restaurant should also address the concerns regarding the taste and quality of the food. It is essential to ensure that dishes are well-prepared, flavorful, and meet customers' expectations. Additionally, considering the pricing concerns raised by some customers, it would be beneficial to review the pricing strategy and align it with the perceived value provided.

In conclusion, Palenque Mexican Restaurant has strengths in terms of certain food items and cleanliness, but it also faces weaknesses regarding customer service, food quality, and pricing. By addressing these weaknesses and building on their strengths, the restaurant can improve the overall dining experience and attract more satisfied customers.

Best TL Reviews

I was one of three customers that were in there and i wasn't asked if I needed anything was, not attended to, did not get any questions answered food was bland . I ordered chili rellengo and beef burrito combo plate w/rice n beans rice had no red color to it beans were runny overall price was expensive. Waitress walked away and mumbled as she had her back to me after I asked her any questions. If you wanna be disappointed go eat there. If you want to save money go eat elsewhere. Like subway right across the street. Total I payed $16.91

The food was terrible. Chili relleno was made with Ortega chili's and everything tasted like butter. Everything! It was very disappointing.

I use to live here and this was a great Mexican restaurant. Not now!

Every chain restaurant has their own “best dish”, I heard theirs was their burritos. I wasn’t entirely impressed here, we ordered a beef and cheese burrito with lettuce on a takeout order and when we got home it was just lettuce and cheese. So 15$ for a tortilla with lettuce and cheese.I understand mistakes happen but everytime we’ve been in here we usually wait about an hour before food comes and they leave the new server hanging on a busy night. They tend to leave and talk for awhile in the back so you can really get much help. Love Mexican food but I’m not sure what’s going on here. Is good for a friendly family gathering though! Restaurant is nice, cute and clean.

I got shredded beef flautas. It was very good. Excellent service. I'm here for work and don't know the area but I would eat here again. ????

Chicken mole was so so. Chicken was not good. Chili Verde burrito had way too much tomatillos in the Chile Verde sauce. It tasted almost citrus'y. Prices were little high. Rice and beans were okay, but bland - needed more seasoning.

They literally charged me for something I didn't get. Stay away from this restaurant. The owners should be ashamed of themselves.

Decent food and okay service. Prices were acceptable. We got seated almost instantly but it took over 10 minutes for the server to say anything to us even though we were ready to order almost instantly. Nothing to really complain about but was a mediocre experience overall. Not something I would go out of my way for, but if you want Mexican food and it's on your way it's alright.

I think there was only one service person for the entire restaurant. Service was very slow. We finally got up and hunted server down to pay. It was a Friday night. The food was expensive for Mexican. The food was hot & pre covid normal portions. Server did not check back on us. We were are large party of 10.;