Oprah beauty

+1 314-475-5565

7661 N Lindbergh Blvd, Hazelwood, MO 63042 United States of America

Open Today: -

Quick Facts About Oprah beauty

Strengths:

1. Excellent customer service: The first comment highlights the warm and inviting atmosphere of the store, as well as the wonderful customer service. This is a significant strength as it creates a positive and welcoming experience for customers, making them more likely to visit again and recommend the store to others.

2. Bargain offers: The first comment also mentions that the store made a bargain offer that the customer couldn't refuse. This demonstrates the store's willingness to negotiate and provide special deals to satisfy customers' needs. Bargain offers can attract more customers and encourage repeat business.

3. Accessibility: The second comment mentions that the store is wheelchair-friendly and the workers assist customers who are unable to visit in person. This is a strength as it shows inclusivity and accommodation for all customers, regardless of their physical limitations. Such commitment to accessibility can build customer loyalty.

4. Pleasant and knowledgeable workers: The second and fourth comments highlight the helpfulness and pleasantness of the workers. This is important in a beauty supply store as customers often require assistance in selecting the right products for their needs. Having knowledgeable and friendly workers helps create a positive shopping experience and builds trust.

5. Clean establishment and wide product range: One of the comments mentions that the store has a clean establishment and offers a wide range of products. A clean environment is essential for a beauty supply store as it conveys professionalism and hygiene. Additionally, having a diverse range of products caters to various customer preferences, ensuring that customers can find what they need in one place.

6. Good prices and discounts: Another comment states that the store offers good prices and discounts. This is an advantage as it attracts price-conscious customers who are looking for affordable beauty products. Discounts can also contribute to increased sales and customer satisfaction.

Weaknesses:

1. Incident of physical assault: The third comment highlights a serious weakness - an employee's alleged physical assault on an 11-year-old customer. This type of behavior is completely unacceptable and can result in a tarnished reputation and potential legal consequences. It is crucial for the management to address and rectify such instances to prevent further harm to customers and the store's reputation.

2. Disrespectful behavior by staff: The sixth comment mentions that the owner's daughters are disrespectful and unhelpful. This presents a weakness as it contradicts the previous positive comments about the workers. Consistency in customer service is vital, and any negative behavior by staff can adversely affect customer loyalty and overall reputation.

3. Lack of product availability: The third comment complains about the store's claim of not having a specific item when it was actually available. This highlights a potential weakness in communication and inventory management. It is important for staff to accurately inform customers about product availability to avoid frustration and ensure customer satisfaction.

Overall, the Oprah Beauty Place has several strengths, such as excellent customer service, bargain offers, accessibility, pleasant and knowledgeable workers, clean establishment, and a wide product range. However, weaknesses, such as incidents of physical assault, disrespectful behavior by staff, and potential issues with product availability, need to be addressed and improved upon to maintain customer satisfaction and loyalty.

Best TL Reviews

Upon my first visit here I was in Total Amazement of how warm and inviting this store way. Customer service is wonderful. Because I was intrested in buying more than buying of the same item, they made me a bargain I couldn't refuse. I was too excited. I'll definitely be returning. Stop by and show your love to these wonderful people.

I buy all my wigs from here. The store has the most pleasant worker there and the discounts are great! I’m in a wheelchair and when I can’t come I send my daughter, and I’m confident in knowing that he helps her to get me what I need and he remembers who I am!

bad worker i went in her to buy a sponge and they said we dont have nun and it was some right in the back and i said can i have them and he said no i said why and he start taking me outside and i said can just please have the sponge he said and smacked me and i am 11 so dont go here bad workers

Easily one of the best beauty supply stores i’ve been too!! The workers go above and beyond to make sure you are satisfied with your purchase and help you find everything you are looking for! Very welcoming and helpful environment I will always speak very highly of this store and suggest this store to friends and family!

Great customer service. Tons of products and a clean establishment. I always get my hair products from here. They also have really great accessories and good prices .

Today was the first time I visited this beauty supply. I had a very good experience. I was greeted with a hello. I wasn't quite sure on some of the things I wanted and I had question moe was very helpful and pleasant they will get more of my business

The owner is nice but his daughters are very disrespectful and don't like to help or answer questions...I was told if I don't like how they talk to me, I should shop somewhere else. I guess I'm just supposed to deal with the disrespect while spending my hard earned money. I will shop elsewhere and you should too

One of the best beauty supplies! In town they’re hair is buy 1 get one free & wigs are buy 1 get 1 half off excellent! Selection of crotchet hair they will have my business!