Quick Facts About Queen nails spa
Strengths:
1. Good customer service: Multiple comments mention the friendly and accommodating staff at Queen Nails Spa. They take the time to ensure customers are comfortable and have an enjoyable experience.
2. Relaxing atmosphere: Customers appreciate the calming environment of Queen Nails Spa. The salon is clean and well-maintained, providing a peaceful atmosphere for customers to unwind during their treatments.
3. Attention to detail: Several comments highlight the attention to detail displayed by the staff at Queen Nails Spa. Customers note that the technicians take their time to provide quality work and ensure customer satisfaction.
4. Wide range of services: The salon offers a variety of services, including manicures, pedicures, massages, and more. This allows customers to choose the treatment that best suits their needs.
5. Convenient check-in process: The use of iPads for check-in is seen as a positive aspect by customers. It streamlines the check-in process and allows for a quick and efficient start to the treatment.
6. Complimentary amenities: The provision of bottled water is seen as a nice touch, particularly during hot days. This extra service is appreciated by customers and adds value to their experience.
Weaknesses:
1. Inconsistent service: There are a few comments that mention issues with the quality of service provided at Queen Nails Spa. Some customers felt that they did not receive the level of service they expected, such as rushed treatments or uneven nails.
2. Lack of attention to customer preferences: A few customers expressed disappointment with the results of their treatments. In one comment, the customer specifically requested a basic pedicure but was told it would only last 10 minutes. Another comment mentioned receiving a manicure that did not match their desired cheetah print design.
3. Lack of professionalism: One comment mentions a technician being more focused on their phone than on providing a quality service. Another comment mentions a technician using an already opened lotion packet, which gave the impression that it had been previously used.
4. Issues with product quality: A couple of comments mention problems with the nail polish used during the treatments. This includes nail polish that was specifically for French tips only, resulting in a lack of full coverage. Additionally, one customer mentioned their gel nails peeling off the same day.
5. Lack of consistency with technicians: One comment mentions a positive experience with a specific technician, while another comment notes disappointment with a different technician. This inconsistency in the level of service provided by different staff members may affect overall customer satisfaction.
In conclusion, Queen Nails Spa has strengths such as good customer service, a relaxing atmosphere, attention to detail, a wide range of services, and a convenient check-in process. However, there are weaknesses that include inconsistent service, lack of attention to customer preferences, lack of professionalism, issues with product quality, and inconsistency with technicians. It is important for the management to address these weaknesses in order to ensure consistent customer satisfaction.
Best TL Reviews
Enjoyed my ‘Queen Pedicure’ at this salon! The products used for massage smelled really good and massage was relaxing. I like how they have people check in on an iPad . And they even offered bottled water ! A plus for me especially during these hot days .
Not happy with my service I don't care how much I paid I went in a week ago on Sunday June 11 at 240pm and left at 5pm right when it closed. Angelica was okay she was rushing and I liked how she explained the nails but I did not like the polish it was nail polish for French tip only so I could tell it didn't get a full cover. She didn't trim my nails or clean them she rushed and forgot about my glitter on my toes. If I'm going to spend 90$ on a mani and pedi I'll just go to the owner and have her do it. I literally Hate my nails they're uneven they're sloppy and I won't ever go there again. My toe for some reason needed up getting bumps on the gel and she only re did it once and just left it like that. Never again.
Very clean! Took their time and made sure I was comfortable. Very good service. Highly recommend! I will be coming back here and making my it my regular spot.
Quality work. Wife and I both enjoyed relaxing setting while getting our services. Standard pricing and efficient with their timing.
My visits are always a great experience. Leslie does a fabulous job and very detailed. Please note that this nail salon is now under recent NEW OWNERSHIP...you will not be disappointed. Thank you Leslie ....Sylvia????
Guy who did mine(never had seen him in there before) was more focused on his phone then he was his job, didn’t do a top coat, was rough with everything especially the drill, the polish on one of my toes doesn’t even cover it all and it looked extremely patchy. Then proceeded to use an already open packet of lotion on me that had looked like it already been used.
Love going here. Kim does amazing but the last time I went the guy that did my nails did a terrible job. But he was super sweet. The gel ended up just pealing right off the same day when I was doing dishes. I don't know if it was the black or it wasn't dry.
the guy got mad because I asked for a basic pedicure and said his basic pedicure only lasts 10 mins. I asked for a manicure with cheetah print and this is what I got and still made me pay full price for everything
Place Pictures
Queen nails spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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