Quick Facts About Star Nails
Star Nails place has both strengths and weaknesses based on the comments provided. Let's dive into each aspect in detail:
Strengths:
1. Custom Designs: According to one comment, the nail technician did a fantastic job with a custom football-themed nail design despite never having done one before. This showcases their creativity and ability to deliver unique and personalized nail art.
2. Quality of Service: Multiple comments praise Star Nails for consistently doing an awesome job on their nails. Customers appreciate the high-quality work done by the staff, which indicates a level of expertise and skill.
3. Appointment Scheduling: Some customers mention that if you don't want to wait, Star Nails offers the option to schedule appointments. This shows organizational efficiency and an effort to accommodate customers' time constraints.
4. Familiar Faces: A positive aspect noted by a customer is that the staff remembers their name each time they visit, creating a sense of familiarity and personalized service. This can contribute to a comfortable and welcoming atmosphere in the salon.
Weaknesses:
1. Rude and Unprofessional Behavior: One customer had a negative experience with the staff. They were kept waiting for almost two hours, only to be told that the salon does not do long nails. Additionally, the customer noticed a possible bias in service allocation based on race and gender. This highlights a lack of professionalism and inconsistent treatment of customers.
2. Inconsistent Attitude: Another customer mentions that they stopped going to Star Nails because of the staff's rude and unhelpful demeanor. They specifically mention an incident where a nail technician refused to do a simple task and displayed a negative attitude. This indicates a lack of customer-centricity and a failure to meet customer expectations.
3. Hygiene and Safety Concerns: One customer had a negative experience with a nail infection after their first visit, which ultimately developed into a fungus on multiple nails. The customer mentioned that the salon did not change utensils despite cleaning up the infected nail. This raises concerns about the salon's hygiene practices and the risk of potential infections.
Overall, Star Nails has strengths in terms of their ability to deliver custom designs, provide quality service, and offer appointment scheduling. However, their weaknesses lie in the unprofessional behavior of some staff members, inconsistency in attitude, and potential hygiene and safety concerns. These areas need improvement for the salon to provide a consistently positive experience for all customers.
Best TL Reviews
I asked for a custom football themed nail design and he said he had never did one like it before but he did a super fantastic job.
I will only use Star Nails. They always do an awesome job on my nails.
I have been here twice and the people are very much rude! One day I went and waited almost two hours for an employee for them to tell me they do not do long nails! The lady told me to come back cause she had an appointment! No appointments came in ik i sat and waited another hour! Very unprofessional! Fast forward to today I’m waiting then an older black guy comes in after me ! He stated i want my toes did! This guy & including myself have been waiting an hour ! An older white lady walks in five min later she is in the chair ! I asked him
him was she an appointment he stated no! So explain to me why two black people have waited this long and no service he told the man oh I dont do men feet! Excuse me you’re the only one available! He was very upset he walked out and i left behind! Customer service sucks at this place ! We were treated very poorly today and the owner attitude is horrible! I will never return
I haven’t ever had an issue with Star Nails. I see many people complain about the wait. I have had customers get upset with me because I walk directly to Tammy’s stations or wait a very short time but it’s because I make appointments EVERY time I go. Tammy has explained to the upset customers that I have an appointment and since they are walk ins, that they would have to wait until a technician was available and she has always been polite to them ever when I’ve witnessed customers being nasty to her about it.
Yes they are busy. But if you don’t want to wait, they do schedule appointments.
I have always been happy with Tammy’s work
and I don’t plan on going anywhere else.
Star Nails Is ALWAYS My Favorite, The Staff Keep My Nails On Point, It's The PINK & WHITE Nails For Me !
I love to go to Star Nails Tammy is the best
I use to go to this establishment years ago . I was a reoccurring loyal customer until they rushed through a service to service new people because a local shop had closed . I tried them again today and the attitudes are still the same . I asked the man could he drill the acrylic on my toes some before he polished and he got an attitude . IM SICK OF NAIL SHOPS THAT ACT LIKE YOURE NOT PAYING THEM !!! DO what I asked it’s not hard ! Him refusing to do some that only takes an extra 3-5 minutes earned them a bad review! If you’re a woman that’s specific with how you want things and don’t want it done with an attitude . GO some where else
Love this place !!
The staff is great , prices are always affordable. They remember my name every time. I don't go a lot any more because of work but it is nice to see familiar faces when I do get a chance to treat myself.
Beware!! Nail infection after 1st service
Went back to have to them removed only to be told “sometimes water gets under the nail” didn’t change out utensils even after cleaning up the fungus nail and now I have fungus on multiple nails!
I’ve worn nails for 20+ years and this is a first!
Star Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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