Queen Beauty Supply

+1 910-640-2933

10 Whiteville Towne Ctr, Whiteville, NC 28472 United States of America

Open Today: -

Quick Facts About Queen Beauty Supply

Queen Beauty Supply has a range of strengths and weaknesses based on the comments provided. It is important to analyze both the positive and negative aspects to get a comprehensive understanding of the store.

Starting with the strengths, it is evident that Queen Beauty Supply has a well-stocked inventory and is able to meet customers' hair needs. Many comments express satisfaction with finding everything they needed without any problems. This indicates that the store offers a wide selection of products and keeps their shelves well-maintained. Additionally, the store is commended for being clean and well-maintained, creating a pleasant shopping environment for customers.

The friendly and helpful staff is another strength highlighted in the comments. The store is described as family-oriented, generous, and relational, building a positive relationship with their loyal customers. The fact that the store knows their loyal customers by name suggests personalized customer service, which is appreciated by the customers.

On the other hand, there are several weaknesses mentioned in the comments. One of the most concerning issues is the inconsistency in customer service. While some customers mention positive experiences with helpful staff, there are also complaints about rude employees. This inconsistency poses a risk to the store's reputation as it may deter customers from returning. It is important for the store to address this issue promptly and ensure consistent quality customer service.

Another weakness brought up by a comment is the incident of an item being accidentally sold to someone else after being held for a specific customer. This shows a lack of proper organization and communication within the store. Such incidents can lead to customer frustration and loss of trust. The store should implement better inventory management and communication systems to avoid such incidents in the future.

There are also comments reflecting racial bias. One customer complains about being treated differently because they are Caucasian and not finding products for their hair type. Another customer recalls being told that they do not sell Caucasian hair. These instances of discrimination are highly unacceptable and can seriously harm the store's reputation. Queen Beauty Supply should prioritize diversity and inclusion, ensuring that all customers feel welcome and represented.

Lastly, the comment describing the store as a "typical beauty store" does not provide much insight into specific strengths or weaknesses. However, it may suggest that Queen Beauty Supply may lack unique or standout qualities that differentiate them from other beauty stores. It would be beneficial for the store to find ways to set themselves apart and offer something special to attract more customers.

In conclusion, Queen Beauty Supply has strengths including a well-stocked inventory, a clean and well-maintained store, and friendly and helpful staff. However, there are also weaknesses such as inconsistent customer service, inventory management issues, and instances of racial bias. To improve the store's overall performance, it is important for Queen Beauty Supply to address these weaknesses, ensure consistent customer experiences, and prioritize inclusivity. By doing so, they can attract and retain a loyal customer base while enhancing their reputation in the beauty supply industry.

Best TL Reviews

I went in to buy one specific item. It was the last item off of the mannequin, so the guy removed it and took the item to the front to hold for me while I continued to shop. Well while I was looking around they apparently sold it to someone else who was checking out and happened to see it sitting there. This was beyond annoying because that was the whole reason I went in to begin with. How do you accidentally sell something to someone else that you knew you had put up there for a specific customer to begin with? Definitely won’t be going back.

This place is a great place to go for all your hair needs. They are friendly and willing to help in any way. Shelves are completely stocked so you won’t have a problem finding what you need. The place is always clean and well maintained.

I went there an I found everything I needed with no problem at Queen Beauty Supply

Thank you owners

Went there today to get some curling foam and the two little girls working there one especially were so rude. I walked around and was looking at a hair peice when the most rude one came up and said you can't be over here. Then began in the nicest way she could muster up to explain how they didn't have anything for me (guess because I'm Caucasian) I had planned on buying the hair peice but I put it back and I won't make the mistake of ever going in there again!

Very family oriented, generous, awesome, amazing, helpful and relational! I love them ????! They know who their loyal customers are by name!

Its one girl that works in there that is soooo rude at all times and I have heard alot of people say the samething about that one girl...They need to stop her from working in the store cause they are goin to loss alot of business because of that one person yes I understand she is family but they need to let her play another part in the store without dealing with people!!! RUDE RUDE RUDE

They told they didn't sell Caucasian hair! I was just browsing around and stepped up to look at the hair pieces and said you can't step up there, so I walked out. Not for me that's for sure. I'll never go in that Place Again!

Typical beauty store.