Quick Facts About Cleopatra Hair Design
Strengths:
1. Experienced and Versatile Stylists: Many customers mentioned that they have been going to Cleopatra Hair Design for several years and have developed a loyal relationship with their preferred stylist. The stylists, such as Ralph, Abdul, and Omar, are praised for their expertise and ability to cater to different types of hairstyles and hair care needs.
2. Efficient and Timely Service: Several customers appreciate the efficient service at Cleopatra Hair Design, mentioning that they are never in the shop for more than two hours. This demonstrates that the salon values their customers' time and strives to provide quick and satisfactory hair care services.
3. Clean and Professional Environment: The owner of Cleopatra Hair Design is commended for maintaining a clean and professional environment. This helps create a comfortable and pleasant atmosphere for customers, which is an essential factor in a hair salon.
4. Good Customer Service: Customers mention the excellent customer service provided by stylists like Ralph. The ability to listen to customers' requests, give attention to detail, and provide satisfactory results are all strengths of the salon. Ralph, in particular, is praised for his customer-focused approach.
5. Real Hair Care Expertise: Several comments mention that the stylists at Cleopatra Hair Design have in-depth knowledge and expertise in hair care. They assess the condition of the hair and scalp and recommend appropriate treatments, showcasing their commitment to providing quality hair care services.
Weaknesses:
1. Lack of Consistency: One comment mentions that after their regular stylist, Ralph, quit, they had a disappointing experience with another stylist, George. This implies that there may be a lack of consistency in the quality of service provided by different stylists at Cleopatra Hair Design.
2. Mispresentation of Desired Results: A customer shared their dissatisfaction with the haircut they received, stating that it did not match the photo they showed to the stylist. This suggests that there may be a communication gap between the customers and some stylists at the salon, leading to inconsistent results.
3. Lack of Accountability: A severe allegation was made against a stylist named Kesha, who allegedly caused damage to a client's hair and scalp. The customer expressed disappointment with the salon owner's lack of action and handling of the situation. This incident indicates a weakness in the salon's accountability and ability to address customer complaints and concerns promptly.
4. Limited Options for Natural Hair: While many customers praise the salon for their expertise in various hairstyles, there is no specific mention of their proficiency in natural hair care. This may indicate that Cleopatra Hair Design might not have specialized services or stylists experienced in dealing with natural hair.
5. Inconsistency in Online Reviews: The comments provided varied in terms of their overall satisfaction with the salon, with some expressing dissatisfaction while others praised their experiences. This inconsistency in customer reviews could imply that the salon's service quality may be inconsistent, with differing experiences based on the stylist chosen.
In conclusion, Cleopatra Hair Design has strengths in terms of experienced and versatile stylists, efficient service, a clean environment, good customer service, and real hair care expertise. However, there are weaknesses in terms of inconsistency in service quality, mispresentation of desired results, lack of accountability, limited options for natural hair, and inconsistency in online reviews. It is important for the salon to address these weaknesses and focus on providing consistent and satisfactory experiences for all customers.
Best TL Reviews
I had been coming to CLEOPATRA off and on for over a decade Ralph the person that normally would have done my hair HE QUIT. SO other than Ralph, George had done my hair. Today I wanted a haircut and the result looked nothing like the photo. I specifically asked for the back of my hair to be half of it's present length not tapered..that middle portion and the top were to be a little shorter. But again I distantly asked for half of my hair in the back to be cut. What I got was a boyish version of a cut I had with a long bang. Another hair salon had done this same ugly cut 4 years or more ago. I am VERY UNHAPPY WITH THE RESULTS WHETHER I DIDN'T HAVE TO PAY OR NOT. NO ONE SHOWS A PICTURE AND WALKS OUT WITH THE FOLLOWING RESULTS: mind you the points are not on here, the hair is not full in the middle, and both hairstyles should be a success on any day. What I got was a style I cannot curl early in the morning. I work outside and a style is hard to keep with it this short. Twenty years ago I never wore my hair this short SO WHY WOULD I ASK FOR THIS B.S.? STYLISTS LISTENING IS KEY TO KEEPING A CLIENT HAPPY. AGAIN MY SON IS A TEENAGER AND I HAD BEEN COMING HERE WHEN HE WAS ONE---NEVER AGAIN the owner did this handy work.
The owner is very professional, has a clean environment and practice social distancing. One of the Best Barbers in the south suburbs.
My grandmother came in there to get her hair done on June 18, 2022. There is a young woman in there name Kesha who washes hair. She is extremely rude and disrespectful to many clients and does not know how to talk to others in a professional or respectful way. She put a chemical in my grandmother’s hair knowing that she has an extremely sensitive scalp and was told numerous times NOT to leave the chemical in her hair for more than 3 mins. Kesha ignore my grandmother’s request and walked away with an attitude and was making rude comments to her and giving her dirty looks. It has now been a few weeks and my grandma scalp is still burning and now she is losing her hair because of what Kesha did to her. Absolutely nothing has been done to accommodate my grandmother and she is highly upset and disappointed. Kesha needs to be held accountable for her action because my grandmother has worked very hard to take care of her hair and now it is ruined all over. My family has been loyal clients to this business for more than 10 +years but now they will take their business elsewhere to a more professional salon. Kesha needs to be suspended or fired for the damages she has caused. The owner has yet to take any action. If someone like Kesha doesn’t like their job, which is what she was hired to do, then she needs find another one or acquire more training on how to do someone’s hair as well as take a CLASS on how to be professional to client. This situation needs to be taken care of before Kesha destroys another client's hair.
I love love love this hair salon! I've been getting my hair done with Abdul & Omar over 17 yrs now & they are the truth! Real hair care
Been going too this place since 2009 no body can do my hair but this place I stay in Wisconsin now I will literally drive four hours jus so they can do my hair that how good the service is
Ralph is my hair stylist he does a fantastic job with excellent customer service . I'm never in the shop longer than 2 hours. I love coming to Ralph and would recommend him to anyone whose looking for amazing customer services and flawless hair care. Thanks again Tina!!
I’ve been natural for 23 years and I was ready for something different. I consulted with Ralph last week and went in today for a relaxer, cut, rinse and hot oil treatment. Ralph was on-time, professional, knowledgeable and talented! Ralph SLAYED!!! I love my new cut so much! Thank you Ralph, you have a new client.
I have been going to the stylist Ralph for years. He is very versatile with my hairstyles and gives much attention to detail. He takes the time to access the condition of my hair and scalp, recommending appropriate treatments as needed. I don't know what I would do with out Ralph, check him out!
Cleopatra Hair Design Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 08:30 AM - 06:30 PM |
| Sunday | Closed |
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Location
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