Lilys Nails

+1 205-491-1020

121 Hueytown Plaza, Hueytown, AL 35023 United States of America

Open Today: Closed

Quick Facts About Lilys Nails

Lilys Nails place, based on the comments provided, has both strengths and weaknesses. Let's start with the strengths.

One of the strengths of Lilys Nails place is their great customer service. In the comments, multiple customers mention how courteous and attentive the staff members were. Daisy, Eddie, and Jenni are specifically mentioned as providing excellent service. Daisy, in particular, is praised for her massage skills and for constantly checking in with the customer to ensure their comfort. Eddie is recognized for his talent in nail extensions and his sincere concern for customer satisfaction. These positive comments indicate that the staff at Lilys Nails place are skilled, friendly, and attentive to their customers' needs, creating a pleasant and enjoyable experience.

Lilys Nails place is also praised for their attention to detail and the quality of their work. Eddie, specifically, is commended for his talent in DIP nails and his ability to fulfill specific requests. The customer's mother was extremely satisfied with the nail extensions, stating that she would come back every time she visits town. This indicates that the staff at Lilys Nails place have the expertise and skill to deliver high-quality results, meeting and exceeding customer expectations.

Another strength of Lilys Nails place is their commitment to customer satisfaction. Eddie, in particular, is noted for guaranteeing his work. This dedication to ensuring that customers are happy with the results reflects positively on the business and shows that they value customer feedback and strive to provide excellent service.

Additionally, Lilys Nails place is regarded as a hidden gem and the go-to place for nails in Hueytown. This suggests that the business has built a reputation for providing exceptional service and quality work, attracting loyal customers who are likely to return.

However, there are also some weaknesses indicated by the comments. One customer complained about their nails breaking within a week of getting them done. The customer felt that their concerns were not taken seriously when they called to address the issue, and they were blamed for the breakage. This suggests a lack of accountability on the part of the staff and a failure to handle customer complaints in a satisfactory manner. This negative experience could be an indication of inconsistent quality or attention to detail in their nail services.

Another customer mentioned that they wanted more hot water for their feet during their pedicure. While this is a minor issue, it highlights a potential weakness in the overall ambiance and comfort of the establishment. The lack of hot water for relaxation could be seen as a missed opportunity to enhance the customer experience and provide a more luxurious and soothing environment.

In summary, Lilys Nails place exhibits strengths in excellent customer service, attention to detail, and a commitment to customer satisfaction. The positive comments show that customers appreciate the skill and friendliness of the staff, as well as the quality of the services provided. However, there are also weaknesses, including a lack of accountability in addressing customer concerns and a minor issue regarding the ambiance of the establishment. Overall, Lilys Nails place appears to have more strengths than weaknesses, but there is room for improvement in addressing customer complaints and enhancing the overall experience for customers.

Best TL Reviews

I really enjoyed my pedicure done by Daisy. She really massaged my legs real good and was very courteous. She took her time and constantly asked was I ok. I really enjoyed the massage chair. The only thing that I wanted was more hot water for my feet to relax. Great Job Daisy!!

I cant say enough how great this place is. It’s a hidden gem and when you do find it…. You’ll be sure to go back. Eddie greeted us when my mom and I came in the door asking for nail extensions. My mom was visiting from out of town, We were specific in what we wanted and proceed to tell Eddie. He was attentive to our needs and was so kind and sincere with my Mom. My mom knows what she wants, and not only did Eddie do exactly as she requested…. She was so impressed with how beautiful her nails turned out that she gushed that every-time she comes back in town from Texas, she’ll come here to see Eddie. I, too am in love with his talent on DIP nails. He was quick and efficient too. We were more impressed with his sincere concern with making us happy with his work. This place is THE place for nails in Hueytown!!! He guarantees his work too! Thank you Eddie!

Jenni did a great job on my pedicure. Most places rush massages these days. Not here, she took her time the entire pedicure. I will be returning.

I got my nails done last Thursday, and on today which is not a whole week later. Two of my nails have broke, I get my nails done constantly by a another shop. But I was rushing and in desperate need before leaving to head out of town. I got the dip nails. When I called the male who answered AUTOMATICALLY BLAMED IT ON ME. although he offered to fix he still laughed at me saying it's their fault. My nails have been done for the last 12 years every 2 weeks. Never have I had 2 nails to break in 1 week at the same time. PLEASE DON'T WASTE YOUR TIME WITH THEM!!!

Jenni did a great job on my pedicure. Most places rush massages these days. Not here, she took her time the entire pedicure. I will be returning.