Quick Facts About Nail Spa
Nail Spa Place, as indicated by the comments, has both strengths and weaknesses that contribute to its overall reputation and customer experience. In order to analyze them, we can categorize them into several key areas: appointment management, service quality, staff professionalism, treatment of customers, product quality, and overall atmosphere.
Firstly, the comments highlight some weaknesses regarding appointment management. One customer mentioned that their appointment was rushed because the technicians took walk-ins shortly before their scheduled appointment, causing the staff to rush through their pedicures. Additionally, the lack of options or menus provided at the salon also contributed to a negative experience. Customers should be given the opportunity to choose services and understand the pricing before committing to them.
However, there are also strengths related to service quality mentioned in the comments. Several customers praised the quality of their manicures and pedicures, describing them as well done and leaving their nails looking good. Some customers also appreciated the stylist's suggestion for nail colors.
The comments also highlight the staff's professionalism as both a strength and a weakness. One customer mentioned that the staff "freaked out" on them and their sister due to a miscommunication about the type of service they wanted. This indicates a lack of patience and customer service skills. On the other hand, other customers specifically mentioned Wendy, a staff member, in a positive light, complimenting her on her skills and the quality of her work. It appears that Wendy has a loyal customer base and is seen as skilled and professional.
A critical weakness of Nail Spa Place is their treatment of customers, particularly those with disabilities. One comment describes an incident where a staff member yelled at a customer's daughter with special needs, causing her distress and making the overall experience unpleasant. This type of behavior is completely unacceptable and can significantly damage a business's reputation.
In terms of product quality, there are positive comments regarding the use of quality products at Nail Spa Place. One customer mentioned that they can go longer between fillings with Wendy's work compared to other nail technicians. This indicates that the salon uses durable and long-lasting products.
The comments also provide some insights into the overall atmosphere of Nail Spa Place. While one customer did not enjoy the atmosphere and described it as not a great place to be, another customer, a regular, praised it as a great local family business with a pleasant staff.
In conclusion, Nail Spa Place has a mixture of strengths and weaknesses that contribute to the overall customer experience. Customers appreciate the quality of the services provided by certain staff members, as well as the use of quality products. However, there are significant areas for improvement, such as appointment management, staff professionalism, and treatment of customers, particularly those with disabilities. Addressing these weaknesses would help create a more positive and inclusive environment for all customers.
Best TL Reviews
Not impressed. We had an appointment at 4 for 3 and the 3 techs took walk ins 5 min before our appointment causing them to rush through our pedicures because they were closing. Plus they didn't give any options or menus. We had no idea how much we were being charged until they were running our cards. Definitely will not be back and spreading the word its not a great place or atmosphere.
My husband and I had a good Sunday afternoon experience here. I got a very good manicure with a color suggested by the stylist. Then we both had pedicures that were basic but well done. The shop was busy the whole time and clients left looking good!
They did a great job on my pedicure and nails. But freaked out on me and my sister becuase we said mani vs a full set. So they kept going off on us for that.
My sister and I both have children with disabilities and they were getting impatient with them. Wendy yelled at my daughter for over filling her water cup. And kept telling her how bad she is and no over and over again. To the point my daughter with special needs started crying and screaming I wanna go home.
Won't be going back.
I love Nail Spa and Wendy. She does a really nice job on my nails (shape, length, and polish). I’ve always broken nails and needed fills every week and a half but I can go 3 weeks between fills with Wendy. They use quality products and the ladies are good at what they do. Worth the money.
I'm a medical assistant. I'm tough on my hands. This shellac mani lasted forever! At the 3 week mark, not a chip, but my nails had grown out so much I needed a new mani.
Got a pedi with my friend which was $40 each, didn’t even use hot towels. The lady doing my friends pedicure was aggressively rubbing the same spot/ bone at the top of her foot and LEFT A BRUISE!!!! because she was so occupied talking to the girl doing my pedicure. polish on both of our toes was sloppily done, whole process was rushed. massages were so short. both just went and played on their phones after, it’s clear that’s why they were rushing. don’t go here, simply not worth it.
Trish did AMAZING acrylic nails for me today. Wendy I won't get waxed anywhere else I LOVE MY EYEBROWS! & my pedicure is PERFECT TOO!!! ???? ???? ???? ???? ???? all the way, highly recommended Nail Spa, I never leave unsatisfied.
Great local family business. I’ve been coming here for years. Wendy is amazing and has a great staff and family.
Saddened by some of the negative reviews. Just don’t go if you don’t like it. Why try and ruin a business because your unhappy, and nobody listens to you in real life.
Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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15. City Nails