City Nails

+1 828-254-1133

697 Haywood Rd F, Asheville, NC 28806 United States of America

Open Today: -

Quick Facts About City Nails

City Nails Place, as indicated by the comments, has received both positive and negative feedback from customers. In this analysis, we will examine the strengths and weaknesses of the salon based on the comments provided.

Starting with the strengths, one recurring positive aspect mentioned in the comments is the friendliness of the owners. Customers highlight that the owners are sweet, nice, and friendly, which creates a welcoming atmosphere in the salon. This is an important strength as it contributes to a positive customer experience and encourages repeat visits. Additionally, one customer specifically mentions that the owners were good at removing ingrown nails, indicating their expertise in providing specific services.

Another strength mentioned is the skill and professionalism of the salon's staff. Several comments praise the quality of the work and service provided. Customers express satisfaction with the nails and pedicures they received, highlighting that the nails stayed strong for two weeks and that the work was done professionally. This indicates that the salon has trained staff who are capable of delivering high-quality services.

The salon's attention to customer safety and hygiene practices is another strength mentioned in a comment. Customers appreciate the salon's efforts in sanitizing and implementing safety measures, such as using barriers and keeping the door locked between customers during the COVID-19 pandemic. These practices demonstrate the salon's commitment to providing a safe and clean environment for customers.

Moving on to the weaknesses, one recurring issue mentioned in the comments is the poor quality of the nails. Multiple customers report that their nails broke within a short period of time after the service, even compared to their experiences at other salons. This suggests a potential weakness in the salon's application or techniques for SNS nails. Additionally, one customer specifically mentions that the gel pedicure was poorly done, with crooked nails and poorly applied polish. This highlights a lack of attention to detail and care in the execution of services.

The pricing and value for money are also mentioned as weaknesses. One customer mentions that the cost exceeded the initial estimate, indicating a potential lack of transparency or communication regarding prices. Another customer expresses dissatisfaction with the prices, considering them to be too high for the service quality and the salon's small space and old equipment. This suggests that the salon may not provide sufficient value for the prices charged, potentially leading to customer dissatisfaction.

There are also comments regarding the salon being rushed or understaffed. One customer mentions waiting for a significant amount of time while the salon attended to other clients, resulting in a lengthy and unsatisfactory service experience. This suggests a potential weakness in the salon's ability to manage appointments effectively and provide a timely service.

In conclusion, City Nails Place has strengths in terms of the owners' friendliness, the skill and professionalism of the staff, and the salon's attention to safety and hygiene measures. However, there are weaknesses regarding the quality of the nails, pricing, and potential issues with service efficiency. Addressing these weaknesses would be crucial for the salon to improve customer satisfaction and overall performance.

Best TL Reviews

I’m really disappointed in this place. I’ve been 4 times since they opened and I continued giving them a chance. My first experience was good, but the SNS I received at my next three visits have all broken before two weeks have passed. I can usually get three weeks out of my SNS nails. I had my nails done 11 days ago and I have already had two break, and several others are cracked underneath (see photo). I don’t know what they are doing differently, but I have never had this much trouble with SNS at any other salon. I will not be back.

EDIT: Make that THREE nails broken in just 12 DAYS!!! No

Paid almost $60 (including polish removal and tip) for a lazily completed gel pedicure. Some of the nails were cut crooked, polish was applied poorly, and excess was not cleaned well from the cuticle. I was the only person in the shop during my service, so there was no need to rush through and be careless. I will not be returning.

The place was dirty and the tips and gel manicure were so bad. The pedicure was ok but I didn’t request

A gel manicure on my toes and the price was ridiculous. The woman was rushing through it and never did a manicure. Put tips on and did a gel polish and that was it. Very small space and old equipment for the prices they charge 2 nails broke after a week and they look horrible. Would NEVER go back there

Thank you so much! Me and my husband went in last minute while on ou honeymoon and the owners are sooooo sweet! We will definitely be back when we are in town again!

Have been here twice now and absolutely loved the work and service!! Very nice couple, works very professional and does a great job!! The work is pricey, I got my nails and toes done, but it is definitely worth the price!!! The nails stay very nice and strong for a full two weeks! I will be going here for my nail appointments regularly!!

Cost was more than they said it would be and after i was put on hold so the lady could do two more clients who'll i waited took me 3 hours to get finished end result could've been better not a lot of designs to chose from

My mother and I come in here when she comes to town. We always have a very enjoyable visit. The husband and wife that are the owners, are such a nice couple and do a wonderful job on our pedicures. Nice massage chairs, and they even make their own lotion and soap. They are also very conscientious about sanitizing and have barriers up for everyone's protection. They keep the door locked between customers to keep social distance. My go to pedicure salon for sure (especially during Covid-19!)!

Been in united states for 7 years, tried different nail salon to remove my itchy ingrown, nobody knows how to remove it.. but this place is awesome removing itchy ingrown nails. Come and visit them! Highly recommended them. Good service too and friendly owners.