Quick Facts About Fierce Salon & Spa
Fierce Salon & Spa has several strengths based on the comments. Firstly, the stylists are highly praised for their knowledge and expertise in hair care. Both Raquel and Yurany are specifically mentioned as being experienced and providing great results. Maya is also commended for her skills in cutting and blowouts. The positive experiences of these clients demonstrate the salon's strength in hiring skilled and talented staff.
In addition to the stylist's expertise, the salon is described as clean and pleasant. This suggests that Fierce Salon & Spa creates a comfortable and enjoyable environment for clients. The friendliness of the stylists and owner is also mentioned, further emphasizing the positive atmosphere of the salon. This welcoming environment is a strength for Fierce Salon & Spa as it contributes to a positive overall experience for clients.
The salon's ability to listen to and fulfill client requests is mentioned multiple times. Raquel and Maya are both praised for their attentiveness and willingness to incorporate client preferences into their work. This indicates that Fierce Salon & Spa values customer satisfaction and strives to meet individual needs. This attentiveness is another strength of the salon.
In terms of weaknesses, there are a few negative comments that highlight areas for improvement. One client mentions that their aunt had a negative experience with a stylist named Alana. The stylist did not listen to the client's request and the client was unhappy with the result. Additionally, the client mentions that the salon was unwilling to provide a refund, which may suggest a lack of flexibility or customer service in certain situations. This negative experience with one stylist and the salon's response to the issue are weaknesses that Fierce Salon & Spa should address.
Another negative comment mentions a bad experience with a stylist named Raquel. The client describes a long wait time, a headache-inducing experience, and a poor result with hair color. This negative experience brings attention to potential issues with appointment timing, customer service, and the quality of certain stylist's work. It is important for the salon to address these specific issues in order to prevent further negative experiences and maintain a good reputation.
One client mentions a communication issue with a stylist who did not understand English well. This language barrier led to a poor result in the client's hair color. This may indicate a potential weakness in the salon's hiring practices or training procedures for stylists who may not have strong language skills. Fierce Salon & Spa should address this issue to ensure effective communication with clients.
Overall, Fierce Salon & Spa has several strengths including skilled and knowledgeable stylists, a clean and pleasant environment, and a focus on client satisfaction. However, there are also a few weaknesses that the salon should address, particularly in regards to listening to client requests, addressing negative experiences promptly and effectively, and ensuring effective communication with stylists who may not have strong language skills. By addressing these weaknesses, Fierce Salon & Spa can further improve the overall client experience and maintain a positive reputation in the industry.
Best TL Reviews
I had a wonderful experience at Fierce Salon - I presented my Groupon (scheduled in advance) and was greeted by stylist Raquel. She was absolutely wonderful and very pleasant. She assessed my hair and advised treatment. Originally going for just a wash, dry and cut I ended up coming out with healthy, shiny and soft hair. I was very pleased with her, her knowledge of hair care and will definitely be making future visits to her. The salon in itself was a very clean and pleasant environment. The stylists and the owner were all very friendly. I had a great experience over all and highly recommend.
Great experience! It's my second time here and I love locally. Hands down the best hair colorist and haircut in town. Yurany is so sweet and very experienced. My hair is so soft and bouncy. I had color, full highlights, curtain bangs haircut.
Highly recommend. Very nice and approachable folks work here. Unlike some other presumptuous places in town.
Maya did my hair and she did an amazing job with the cut (she gave me layers) and blowout! She was very sweet and always making sure I felt comfortable. I was so happy with how my hair looked.
My aunt was not happy with service. The stylist did not listen to what she wanted and she did not have a volumizer in her hair nor did she have hairspray. Her hair will be flat by tonight and she is very unhappy and will never come back again Stylist name was Alana. They refused to give her money back after she paid $55 they were willing to give her $10
Visited this place on October 22nd, booked it for my mom. Sorry to say but this hair salon has to be the worst experience ever. Bad service, the self proclaimed hairstylist Raquel (I believe that’s her name) was a joke. The timing was ridiculous ( they kept me and my mom waiting around forever) we left this salon with a headache from the stress we had there. When I saw what she did to my mom’s hair I couldn’t believe it. Not that she couldn’t do highlights, she burned my moms hair, it is now all ginger and yellow color, strands of hair were just dyed and not blended. I have never seen anything like that. When I asked the receptionist if the hairstylist was experienced, she said that lady used to own her hair salon but somehow still couldn’t get basic haircut done. Save yourself some time, money, and hair. Worst haircut, worst highlights my mom ever had - please it's an insult to charge what they did for the service received. I would never return to this salon even if they offered me a free haircut. They are desperate for customers and I see why.
Maya was my stylist. She was AMAZING! Very personable, friendly and listened to what I wanted. My hair came out fantastic!
Groupon Highlights, Oh "no" never again. I purchased a groupon and wanted highlights, I went to the place they gave me a young women that didn't understand english. She highlighted the top of my daughters hair blonde and the bottom part had color on it.
Well lets just say the top is one color blonde and the bottom
lightlights are "ORANGE". I paid for a toner $25 (that did not a thing) and a tip of $20.
And when I returned to request, if they could make the bottom match the same color as the top sure for an additional fee. I had an appointment at 1:00 pm and they told me to return at 4:00 pm? I was upset and annoyed.
She did a terrible job and the cost with tips and toners and
I'm unhappy with the result $200. For what?
To repair it another fee "REALLY? I'm totally done! I will not ever return to this place again. They have seen the last of me and my money.
First time at the salon, the employees are very welcoming and friendly! I adore the way my hair turned out:)
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Fierce Salon & Spa Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 05:00 PM |
| Wednesday | 09:30 AM - 05:00 PM |
| Thursday | 09:30 AM - 05:00 PM |
| Friday | 09:30 AM - 05:00 PM |
| Saturday | 09:30 AM - 05:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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