Star Nails

+1 865-573-0041

7458 Chapman Hwy, Knoxville, TN 37920 United States of America

Open Today: Closed

Quick Facts About Star Nails

Star Nails place receives both positive and negative feedback from customers. To evaluate the strengths and weaknesses of the salon, we will analyze the comments provided.

Starting with the strengths, one customer mentioned the quick and friendly service she received during her first visit. This suggests that Star Nails provides efficient service and has welcoming staff. Additionally, another customer praised the cleanliness of the salon and the comfort of the chairs, indicating that the salon takes cleanliness and customer comfort seriously. Furthermore, Xiomara, a nail technician, received positive feedback for her excellent job on a dip manicure. She was attentive to the customer's needs, took time to clean and prep the nails properly, and delivered a satisfying result. This demonstrates that Star Nails has skilled technicians who pay attention to detail and prioritize customer satisfaction.

Another strength highlighted by a satisfied customer is the salon's ability to replicate the desired nail design accurately. The customer was pleased with the outcome and expressed her intention to return for future services. This shows that Star Nails can meet specific design requests and deliver a fantastic job.

Now let's discuss the weaknesses mentioned by customers. One customer reported feeling a burning sensation on her fingertips during the service. She indicated that it was caused by the primer used on her nails. Furthermore, she expressed disappointment that her concerns were not addressed by the nail technician. This incident suggests a lack of attention to clients' comfort and potentially inadequate training on product usage.

Additionally, this particular customer expressed dissatisfaction with the price charged for her treatment. Compared to the cost of a full set, her fill-in treatment seemed unreasonably expensive. This indicates a potential lack of transparency in pricing or overcharging customers. Such pricing practices may lead to customer dissatisfaction and a negative perception of the salon.

Based on the feedback, it can be argued that some strengths of Star Nails place include quick and friendly service, skilled technicians who deliver quality work, cleanliness, and attention to customer satisfaction. These factors contribute to a positive salon experience.

On the other hand, weaknesses include the occurrence of a painful burning sensation during a service, which signals a potential issue with product usage or lack of concern for customer comfort. Additionally, the complaint regarding pricing suggests a lack of transparency or potential overcharging, which can lead to customer dissatisfaction.

In conclusion, Star Nails place has several strengths, such as efficient and friendly service, skilled technicians, cleanliness, and attention to customer satisfaction. However, there are also weaknesses to address, including the occurrence of a painful sensation during a service and potential pricing issues. By addressing these weaknesses, Star Nails can improve its overall customer experience and establish itself as a reliable and reputable salon.

Best TL Reviews

1st time there. Lived the quick and friendly service. Tech that did my nails was friendly and everything only complaint is that my nails were a bit uneven and she used one that was too big for my finger. She was managing two people so not too upset. Love the service and will be back.

Everyone was very friendly, the salon is clean and the chairs are comfortable. Xiomara did an excellent job on my dip manicure. She took her time to make sure my natural nails were prepped and cleaned up properly before starting the dip process. My nails look so good! She was very sweet and made sure I was happy with the service. I’m so relived that I found a great salon that does quality work so close to my house. Now I don’t have to drive 25 min to West!

Can not recommend this place enough they do a fantastic job!!!! I went in and showed a picture of what I wanted and they copied it exactly. I love my nails soooo much and will definitely be coming back for my next set ????

The lady doing my nails was very friendly, however whatever they put on my nails (she said it was the primer) burned my finger tips so badly they felt like they were on fire.. like a chemical burn. I have gone to countless salons and have gotten my nails done more times than I can count and I don’t recall EVER feeling this type of pain from any product put on my nails during the process of getting them done. Every salon I’ve ever been to has used primer and I’ve never once felt the burning sensation I felt while getting my nails done here. I did let my nail tech know and she didn’t seem too concerned about it— I was fighting back tears it hurt so badly. I got a fill in with an almond shape and a light layer of chrome powder on top and was charged $74 before the tip!! How on earth does that make sense when a full set costs the same amount if not less AFTER the tip? I didn’t get any designs or anything fancy, and my nails were already rounded when I came into the salon, same length and everything. $74 for a fill in is VERY steep for what the end result was. I’m not sure if I got taken advantage of or what but I’m not very happy with my experience, especially since the painful burning sensation I was feeling was around 8 out of 10, then getting charged what I did for a very minimal design choice.That alone is probably why I won’t be returning even if I liked the end product of how my nails looked.

Had a great experience! One of my favorite nail sets I've ever had done! ❤️

So professional and actually took the time to do everything I wanted. Made sure I liked what he was doing and actually listened to me and what I wanted. Way better than noire nail bar on Washington Pike. I've found my new nail salon and I'm so thankful for the friendly staff. Awesome job thank you so much ????

Great friendly, professional staff in a nice clean environment. I would recommend to anyone. By far the best salon I have used in Knoxville.

First time at this salon. I was able to get an appointment last minute and didn’t have to wait upon arrival. I’m very pleased with the salon, services received (gel manicure and pedicure), and the nail technician.