Quick Facts About Alvin’s nails and spa
Alvin's Nails & Spa has received a mix of positive and negative comments, indicating both strengths and weaknesses in the salon. It is important to consider all perspectives when evaluating the strengths and weaknesses of the business.
Strengths:
1. Sunday availability: One customer mentioned that Alvin's Nails & Spa was the only salon open on Sundays, which can be a significant advantage for individuals with busy schedules or limited availability during weekdays.
2. Positive reviews: Multiple customers expressed their satisfaction with the salon's service, highlighting the quality of the nails and the compliments they received after visiting Alvin's. Positive reviews can contribute to a positive reputation and attract more customers.
3. Family-friendly services: A customer mentioned that her 8-year-old sister had her nails painted at Alvin's, and they turned out beautiful. This indicates that the salon provides services that cater to both adults and children, making it a family-friendly establishment.
4. Excellent customer service: Several comments emphasized the salon's exceptional customer service. Customers felt that their needs were met, and staff members made an effort to provide a positive experience. Outstanding customer service can contribute to customer loyalty and positive word-of-mouth.
Weaknesses:
1. Inconsistent quality: One customer expressed dissatisfaction with the quality of the services received in recent visits. Complaints included gel polish chipping and peeling quickly, acrylic nails chipping, and nails breaking easily. This inconsistency in quality can lead to customer dissatisfaction and potential loss of business.
2. Pricing issues: One customer mentioned that rates had gone up, but the quality of service was not commensurate with the increase in price. Additionally, another customer had a negative experience regarding the pricing of color changes, which was an additional charge. Pricing issues can deter potential customers and affect the overall value perception.
3. Lack of communication with customers: One customer mentioned a negative experience where the salon staff did not listen to her color preference and painted her nails a different color. When she requested a change, she was informed that it would cost an additional $30. This lack of communication and reluctance to accommodate customer preferences can negatively impact the customer experience.
4. Inconsistency in service providers: In one comment, a customer mentioned requesting specific service providers like Alvin, his wife, or the technician sitting next to him. This indicates that there may be inconsistency in the quality of services provided by different staff members. Consistency in service is essential for maintaining customer expectations and satisfaction.
In conclusion, Alvin's Nails & Spa has strengths such as Sunday availability, positive reviews, family-friendly services, and excellent customer service. However, the salon has also been criticized for inconsistent quality, pricing issues, lack of communication with customers, and inconsistency in service providers. To improve, the salon should focus on ensuring consistent quality across all services, addressing pricing concerns, improving communication with customers, and implementing training programs to maintain consistency in service delivery.
Best TL Reviews
Needed a nail salon that was open on Sundays, and Alvin’s Nails & Spa was the closest and liked the reviews. He took me in with no issues and very happy with my nails, already received many compliments. Thanks Alvin!
Came here while I was visiting my family out of state, got my first ever Mani Pedi and was amazed with the service we received! They painted my 8 year old sisters nails as well and they turned out beautiful! I highly recommend this place! I hope I can find a good salon in my state I can start going to regularly as well! ????
Was good at first. Been coming for awhile. But recently, the last 3 fills has been really bad. Gel polish chipped and peeled in 2 days, acrylic also chipped, nails broke just doing normal things. I don’t know if they’re not putting enough acrylic or not leaving it under the light long enough, but I have not been receiving the value for what I am paying for, especially rates have gone up. Either I’ll request for someone specific like Alvin, his wife or the guy that sits next to him or I’ll be going somewhere else from now on.
Alvin's nails was the worst nail salon I've ever gone to in my entire life had my nails done on Thursday by Friday my whole right hand had broken off went back Monday to have my set redone here we are Tuesday too on my right hand have already broken off I strongly advise to anyone to not go to the shop their nails are horrible
My first time going here. Hands down the best nail salon I’ve been to EVER. The massage and work on my pedicure and manicure was the best experience. It was very relaxing. I got the cucumber combo and the scents and scrubs were very good! Definitely coming back and recommending my family to this place.
It was my first time there and I'm glad I went. Alvin gave me exactly what I wanted. Black matte coffin long nails with a wed design by Alvin. Place was clean and holding standards of cleanliness.
This is my second time going to Alvin’s, I don’t get my nails done much, but it’s never a disappointment when I go to Alvin’s Salon. Customer service is amazing, they always do their best to meet your needs and that is exactly what I received once again. I recommend this place to anyone who wants nails, or toes done.
At the beginning it was very good experience I think it was Alvin the did my pedicure but the las 2 times hasn't been the same first they put the color the I don't chose en the lady wasn't nice I chose my color and she said that's to pale then I chose another one but I and up with Brite florescent pink and I asked her wat about change the color she said the will be 30 dls and I when back they church me manicure and pedicure is gel and I have regular nail polish.
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Alvin’s nails and spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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