Queenie Beauty Salon

+1 845-271-3260

59 Rte 9W, West Haverstraw, NY 10993 United States of America

Open Today: -

Quick Facts About Queenie Beauty Salon

Queenie Beauty Salon, based on the comments provided, has both strengths and weaknesses that contribute to the overall customer experience.

Starting with the strengths, many customers praised the quality of the nail service they received. One customer mentioned that it was the best nail salon they have been to for the actual nail job. Another customer specifically mentioned Linda, who provided amazing service and helped them with their first-time experience of getting tips. These positive experiences highlight the expertise and skill of some of the staff members at Queenie Beauty Salon.

Additionally, the salon has received compliments for offering a range of services such as nails, feet, eyebrows, and eyelashes. Customers appreciated the convenience of having multiple beauty services offered in one place. This can be a strong selling point for the salon and attract customers who prefer a one-stop-shop for their beauty needs.

Moving on to weaknesses, one recurring issue mentioned by multiple customers is the poor ventilation within the salon. Many customers complained about feeling light-headed due to the strong smell of nail polish and remover fumes. This not only affects the customer experience but also raises concerns regarding the health and safety of both the customers and the salon employees. Improving ventilation should be a priority for Queenie Beauty Salon to create a more pleasant and healthy environment for everyone.

Another weakness mentioned is the lack of conversation or unfriendly attitude exhibited by some staff members. Customers expressed their disappointment when they were not engaged in conversation during their visit. One customer even mentioned dealing with a staff member who had a very unpleasant attitude. Providing good customer service, including friendly and engaging conversation, is crucial for creating a positive experience and building customer loyalty.

Furthermore, some customers expressed dissatisfaction with certain services, such as eyelashes, eyebrows, and pedicures, provided by the salon. Several customers mentioned issues with eyebrow shaping, allergic reactions to wax, poorly done eyelashes, and subpar pedicures. These negative experiences highlight the inconsistency in service quality and the need for better training and attention to detail among the staff members performing these services.

Other complaints included rushed services, uneven nail finishes, clumpy and hideous nail polish, and lack of proper cleaning and hand moisturization. These issues indicate a lack of attention to detail and professionalism, ultimately leading to customer dissatisfaction.

In conclusion, while Queenie Beauty Salon has strengths in terms of the quality of certain services and offering a variety of beauty treatments, there are several weaknesses that need to be addressed. These include improving ventilation, providing better customer service, ensuring consistent and high-quality service across all treatments, and paying attention to detail. By addressing these weaknesses, Queenie Beauty Salon can enhance the overall customer experience and increase customer satisfaction and loyalty.

Best TL Reviews

First time in, my nails came out great in my opinion though the service was lacking in conversation besides when he needed to ask about the nails themselves. I also got really light headed as the salon is poorly ventilated despite all the vents on the ceiling with a pungent smell of nail polish and remover fumes. I usually only get my nails done when visiting New York and this is the best nail salon I’ve been to thus far for the actual nail job, worst when it came to conversation and ventilation. Would have definitely given 5 stars if those two things were resolved.

They did a greaon my nails they do try to get you on the price it was my b'day so i did my nais feet and got eyelashest done wen i went to pay she said 150.00 i just looked at her but not only that she did my eyelashes terrible i had glue in my eyes i could even see i had to take them off

The girl had a very unpleasant attitude. She said why you don’t want gel it’s better ? I said I just want a regular thank you. 4 more times. “ so you want Gel done ? “ Me: “Nope just a regular manicure” then she proceeds to grab my fingers to start working on my nails. I’ve never experienced dealing with someone that mean. Especially with me being nice with her from the start. Don’t go

Everytime I go here they mess up my eyebrows or I have an allergic reaction to the wax, only a few ladies here know how to do awesome nails like Jokasta she's always busy so that means she's one of the best! Also I just got my eyelashes done here and never again they started falling out the next day I'll pick Magical Nails over Queeny any day!!!!

This place is the definition of ghetto. The service was so poor and the place was so dirty. The guy who did my nails had no aspiration to work. My pedicure was done in a rush. My manicure was so rushed, my nails were still brittle when I left. The edges were rough and he didn't bother to wipe off anything or lotion my hands. First and last time. Wouldn't recommend this place to a roach. The reason the got 2 starts is because there is 1 woman there who does fabulous eyebrows. Shame she has to work in those conditions!

Linda was absolutely amazing!! My first time getting tips, she was so helpful and amazing, love my, new nails!!

I had the worst experience of my life. My pedicure was horrible, then the colors were clumpy and hideous. I was so upset I could barely talk. I put my shoes on with no polish and paid FULL price for this nightmare. I called back to question things and I was told that they didn’t charge me for nail polish on the pedicure. Instead of apologizing and asking how they could fix my disappointment. Horrible place!

Was there for almost 4 hours because guy had no clue what he was doing, Nothing like spending 4 hours stuck in a nail salon on a beautiful Saturday. My nails came out awful and they still charged me. They said I could come back next day to get fixed. Hell no, then that would mean my ENTIRE weekend I was stuck at a nail salon. Solution for them: dont hire people who are not trained well.