Quick Facts About Nailsville & Spa
Nailsville & Spa Place has received both positive and negative comments from customers. In order to evaluate its strengths and weaknesses, it is important to analyze these comments and identify recurring themes or issues.
One strength of Nailsville & Spa Place is its talented and creative nail technicians. One customer mentions that they do the best designs and ombré nails, indicating that the salon excels in nail artistry. The positive comments also highlight the friendly and fun atmosphere of the salon. Customers appreciate the staff's interaction with children and the extra effort made to make them feel welcome. Additionally, the cleanliness of the salon is mentioned as a positive aspect.
However, there are several weaknesses that emerge from the comments. One recurring issue is the lack of communication and consultation with customers. Multiple customers mention that services were performed without their consent or preferences being taken into account. This includes applying gel nails and acrylic toenails without the customer's request. This lack of communication extends to billing practices as well, with customers mentioning surprise charges for drinks or polish removal.
Another weakness is the inconsistency in service quality. Some customers mention that they had positive experiences during their initial visits, but subsequent visits resulted in disappointing service. Inconsistency is also observed in the durability of the nail enhancements, with one customer mentioning that their nails chipped after only a few hours.
Communication issues are further highlighted by a customer who expressed dissatisfaction with the brow waxing service. The customer felt that the technician did not shape their eyebrows adequately and had to ask for corrections multiple times.
Furthermore, there are complaints about rude nail technicians and a general recommendation to avoid the salon altogether. This negative review could suggest a recurring issue with customer service or professionalism.
In terms of pricing, one customer mentions a significant increase in price between visits without clear justification. This inconsistency in pricing can be seen as a weakness, as it may lead to customer dissatisfaction and a lack of transparency.
Based on these comments, Nailsville & Spa Place's strengths lie in its talented nail technicians and a friendly atmosphere. However, weaknesses in communication, consistency, customer service, and pricing are significant areas in need of improvement. Focusing on these weaknesses could help the salon enhance customer satisfaction and loyalty.
Best TL Reviews
Absolutely love this place everytime I go! They do the best designs along with the best ombré I’ve ever had. Not to mention that they are so fun and super friendly. I bring my daughter with me because I don’t usually have a sitter and they are so sweet to her and all of the other kids in there. They brought her a capri sun for free. She loved them. Will definitely be going there again and would recommend them to anyone. Especially to mothers who can’t get babysitters and just want to pamper themselves for a little bit.
I took my daughter here this past weekend. She did not ask for gel nails, but they applied gel nails and charged us for them without ever asking our preference. I hate having to worry about having slick stuff like that thrown in on me when going to salons, I’d much rather just be asked..probably would have gotten them but I’d like it to had been my choice. They began doing her nails while she was still in the pedicure chair, due to that my daughter accidentally smeared the paint and brought it to the tech attention. She literally huffed and said “this is going to be so hard to fix” clearly letting her know that she was annoyed…probably shouldn’t do peoples nails in the pedicure chair then. She also got acrylic toenails, and she woke up the next day to find one of them fell off in her sleep. We hated to inconvenience their staff again so we took it else where to get fixed. We spent over $100 there, you’d think we would have left feeling a little more appreciated but unfortunately we truly felt like we should have went somewhere else. The salon is nice, but unfortunately I will not be back due to the experience my daughter had with that nail tech and the practice of assuming people want the more expensive options without asking.
Me personally.... Not returning. I have been 3x. First time I went I got a quick pedicure, $30 in and out no problem. LOVED the technicians. 2nd time I upgraded pedicure and I got a drink and had nail polishes removed and was charged the price $45. Perfect! Today I took my mom and did the same thing and was charged for drink and removing polish.... $110. Not including my tip. No thanks. I won't be returning. I don't like surprise charges. 2 stars for nice technicians.
Just don’t go! You have been warned. Rudest nail techs I have ever experienced! Just go on down the street, about 6 minutes down the road to Luxury Nails and Spa in Sherwood! You won’t regret it!! Your nails will last longer as well! ????
I've been searching for a place to get just a regular ole mani and pedi bc my nails do not like the dip and shellac. Today I tried this place. Well it seems that if you dont upgrade your package no matter where you go you will receive mediocre service or less. The color is a beautiful purple but it seems the job was average at best for the price I paid. I definately feel could have gotten better. I also got a pedi and my heel was not shaved but only gone over with the pumice bar still hard as a rock. If a regular ole mani and pedi is what you are looking for then you may want to try somewhere else. I am disappointed as I have heard lots of good things about this place. The place was very nice and clean though.
Update: almost 4 hours later they are already chipping. All I have done is eat and relax on the couch. A little crazy if you ask me. I hate these wont last at least through the weekend.
My usual nail salon was closed due to power being out. I have taken my daughter here for pedicures and it closer to my home so I decided to come to get my brows waxed. I brought my mom as and when I say I was very disappointed. It was super quiet no noise ar all. The lady who did my brows didn't shape them at all. I usually let my eyebrows get big and busy for a better wax. I got u and it looked as if she just tweezed the hairs . There was no shape at all. So I asked her to shape. I was paying for a wax yet she tweezed me the majority of the time. After getting up the second time I just paid and left.
After seeing my review they offered to fix them by filing down the areas where chipped and re-coating them, so I will add a star.
Really wanted to love these and not have to leave a poor review because the staff seemed very nice but I am completely disappointed with these nails. I haven't had my nails done in a very long time because I seem to always get terrible quality. Came in with a reference photo that is supposed to look similar to flames, the nail technician said he could do it so I believed him. If the technician would have been honest and told me he could not do the style I wanted, I would've simply asked for a basic black tip that they probably do often. Not only is the design messy, but the polish started chipping before I even got home. Very upset that I finally got the nerve to get my nails done after years and spent $65 on this awful quality.
Tom was excellent with My Pedicure???????? Sophia is the Real????! I love her doing my hands????I've finally found My Nail Shop???????? I've been living here for 4 years & had the worst experience with getting my nails done...Sophia & Tom gave me Hope????????! I'll see them in 2 weeks????????????????????????????
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Nailsville & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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