Wixom Nails

+1 248-669-0938

1553 N Wixom Rd, Wixom, MI 48393 United States of America

Open Today: -

Quick Facts About Wixom Nails

Wixom Nails has received mixed reviews based on the comments provided. In order to assess the strengths and weaknesses of the salon, let's break down the comments:

Strengths: 1. Friendly and welcoming staff: Multiple comments mention the friendly and kind nature of Connie, the nail technician at Wixom Nails. This indicates a positive customer service experience and a pleasant atmosphere. 2. Skillful work: Several comments praise the quality of work done by Connie and one other technician, Wynn. Customers appreciate the outcome of their nails and specifically mention the expertise of these two technicians.

Weaknesses: 1. Cleanliness issues: One customer reported that the salon was not clean, noting that there was dirt on the floor and various nail debris present. This lack of cleanliness might be off-putting to some customers and discourage them from returning to the salon. 2. Inconsistent service: A customer mentioned that while one technician did a great job, another did a horrible job. This inconsistency in service quality can be frustrating for customers who expect consistent and satisfactory experiences. 3. Painful experience: One client complained that a male technician was hurting them during the service. This suggests that there may be a lack of attention to customer comfort and possibly poor technique or lack of experience on the part of the technician. 4. Bleeding cuticles: Another customer mentioned that their cuticles started to bleed lightly during the service. This indicates a lack of attention to detail and proper technique during the manicure, potentially causing discomfort and a negative experience. 5. Uneven color and shape of nails: One complaint mentioned that the color and shape of the nails were uneven. This suggests that the nail technicians may not be providing consistent and precise services, which can be disappointing for customers who expect polished and professional results.

Analysis:

Based on the comments, Wixom Nails has several strengths, including friendly staff, skillful work from Connie and Wynn, and loyal customers who have been going there for years. These strengths indicate a positive customer experience and skilled technicians. However, the weaknesses identified, such as cleanliness issues, inconsistency in service quality, painful experiences, bleeding cuticles, and unevenness in nail color and shape, highlight areas for improvement.

To address the cleanliness issues, Wixom Nails should prioritize regular cleaning of the salon, including the floors and workstations, to create a more hygienic environment. Additionally, ensuring proper hygiene practices during services, such as regular hand-washing between clients and using clean tools, can enhance the overall cleanliness of the salon.

To address the inconsistency in service quality, it may be necessary to provide additional training and supervision to the technicians. This can help them improve their techniques and ensure a more consistent level of service for all customers.

Painful experiences and bleeding cuticles can be addressed by focusing on customer comfort and proper technique during services. Technicians should pay close attention to the comfort of their clients and adjust their technique accordingly to avoid causing any pain or discomfort.

To address issues with uneven nail color and shape, emphasis should be placed on quality control and attention to detail during manicures. Technicians should strive for precision and spend extra time to ensure that the nails are evenly shaped and the colors are applied with care.

Overall, Wixom Nails has strengths that can be further capitalized on, but improvements need to be made to the cleanliness, consistency, and technique. By addressing these weaknesses, Wixom Nails can enhance the overall customer experience and satisfaction, leading to increased loyalty and positive word-of-mouth recommendations.

Best TL Reviews

Connie is so friendly and kind, but it wasn't very clean in the nail salon. The floors were dirty, and underneath the table where she was doing a manicure, there was nail dust, and cut fingernails on the floor. It looked like it had been there for awhile due to the amount of dust and the number of cut nails. Due to the cleanliness, I'm not comfortable going back.

The lady in there did a great job on the person sitting next to me. But the guy did a horrible job.

The guy kept hurting me

My cuticles started to bleed very lightly

Uneven color/shape of the nail

I love Connie, she’s been doing my nails for 5 years and because of her I won’t go to any other nail techs, my nails belong to her & Wynn, he does my pedicure so well and I loved the last set he did on my nails (pictured below, also these are mood nails w/a stoned nail)

Wonderful lady and atmosphere. Obsessed with my nails. So glad I decided to try this place because now I don't wanna go anywhere else. Connie is the best.

I’ve been going to Connie for YEARS!!! She amazing and will help u grow your nails

They are super friendly and their work is amazing 100/10 recommend. If you want perfect nails go here

Wixom nails is the best nail salon! Connie is always so welcoming and fun to work with. She really wants to make you happy and cares about her work! I always looked around for a reliable nail salon and I found one at Wixom nails!

Connie is the best! She does a beautiful job. I will never go to another nail salon!