Happy Nails & Spa

+1 575-623-1665

2806 N Main St, Roswell, NM 88201 United States of America

Open Today: -

Quick Facts About Happy Nails & Spa

Happy Nails & Spa is a nail salon that has received mixed reviews from customers. In order to understand the strengths and weaknesses of the place, let's analyze the comments provided.

Starting with the strengths, there are a few positive aspects mentioned by customers. One customer mentions that the salon has affordable prices and provides quality service, making it the only nail and wax salon they would go to. Another customer also commends the salon on its spacious and elegantly decorated environment. The workers are described as professional, friendly, and timely, providing outstanding service. Additionally, one customer recommends Happy Nails & Spa to others based on their positive experience.

However, there are several weaknesses that have been highlighted by customers, which can impact the reputation and customer satisfaction of the salon. The most significant weakness mentioned is the poor customer service. Multiple customers have complained about rude and unprofessional behavior from the staff. Some have felt ignored or that the staff seemed miserable. One customer specifically mentioned being scolded and rushed, which made them decide to never return. Another mentioned experiencing an argument with the salon owners while trying to pay for services, leading to a negative and angry experience. The inconsistency in customer service is also mentioned, as some feel that the salon only chooses to be friendly to certain customers.

Another weakness mentioned by customers is the difficulty in making appointments and the lack of staff availability. Some customers have had their appointments canceled or have been turned away due to a lack of employees. This can be frustrating for customers who are trying to plan ahead or have a specific time slot in mind.

There are also mentions of service quality issues. One customer mentioned not receiving the expected service during a manicure, with no soaking, trimming cuticles, or lotion applied. This lack of attention to detail can be seen as a weakness, as customers expect a thorough and complete service.

Additionally, there have been complaints about the lack of responsiveness from the salon. One customer mentioned that their calls were never answered, which caused inconvenience when trying to set up appointments for a wedding party. Another customer mentioned that positive reviews seem to be from more than a year ago, indicating that the salon may not have maintained consistent quality over time.

In conclusion, Happy Nails & Spa has some strengths, such as affordable prices, elegant decor, and positive service experiences from certain customers. However, the salon also has significant weaknesses, including poor customer service, difficulty in making appointments, inconsistency in service quality, and lack of responsiveness. These weaknesses can impact customer satisfaction and may influence the decision of potential customers.

Best TL Reviews

Because they never answer the phone. I was going to set up apps for 6 ladies for Mani and pedis for a wedding. Oh well their loss.

I absolutely love this nail salon, tried it with my bestie before covid hit.. I tried the other salons in roswell and was very disappointed, every time.. I went to happy nails yesterday and am absolutely loving my feet, and I hate feet.. they have the most affordable prices.. next time I need a pedi, I will definitely wait and make an appointment.. only nail and wax salon that I will go to..

I've tried here several times, giving them chance after chance but I'm done.

It's seems like the want to be nice and give quality service but it's just not there for me. I've been cut, rushed and scolded like it was my fault. There are to many nail salons in Roswell for me to be treated this way. Good bye forever Happy Nails

Extremely rude! everyone here seems so miserable , for over an hour I have been trying to have a conversation while getting a pedicure and got ignored. So unprofessional!! Never going back!!!! Then my husband and to pay for what I owed and they charged me almost $40 after my husband left because the designs my daughter and myself got , I told them my husband came to pay for all the work that was done and the owners were arguing with me and lying to me. I'm beyond angry I've never been treated this way by any other place I get my nails done. Now for sure this place is Xed off my list for a relaxing time .

I have read the reviews and it looks like most of the good ones were more than a year ago. That being said I used to enjoy going there but since I moved back less than a year ago, I’ve been turned away 3 times (no one to do a pedicure, make an appointment), I have tried to make an appointment for a pedicure but they never have enough employees. Last week I was able to make an appointment for my daughter and I to go and get a gel manicure and was able to get in. I have to say I’ve never had a manicure that didn’t include some soaking, trimming cuticles or any lotion!!! It will be a very long time if ever before I give them another chance, not really sure with that kind of service that they’ll be in business much longer ... did I mention we were in and out of there within 30 minutes.

I tried many times to be patient w/Happy Nails and went numerous times, but the service is terrible. They are so rude & unprofessional. Seems to me they pick & choose who to be friendly to. I've been turned down several times. I ran in once to get my 3yr old daughters nails painted just painted would've taken a few minutes & Jen said they had no time for her.I honestly have no idea how they are still in buisness treating people in such rude manner! Need less to say i tried Lilly's Nail & Spa and wow was the experience so much better & they were so kind to me i recommend Lilly's over Happy Nails! Please dont spend your hard worked money at Happy Nails.

One of the best nail salons I have ever been to. The salon was spacious and elegantly decorated. The workers were professional, friendly, and timely. I received the green tea pedicure which was reasonably priced for the outstanding service I was provided. My friend received a gorgeous pink and white gel manicure. I would definitely come back to Happy Nails & Spa and I highly recommend it to others as well.

Alice is great!!!! But I went vback to get an acrylic nail replaced and was questioned as if I were lying that they placed it. then after filing it down they cracked it on one side then refused to replace the nail. the head man there was very very rude to me and embarrassed me in front of all the customers. I have to find someone now that will do the nail. I will never go back. I will never refer them to anyone ever!!!!!!!