Pretty Nails

+1 413-736-8424

786 State St, Springfield, MA 01109 United States of America

Open Today: -

Quick Facts About Pretty Nails

Pretty Nails place has received a mix of positive and negative comments, indicating a range of strengths and weaknesses. In analyzing these comments, we can assess the overall strengths and weaknesses of Pretty Nails place.

One of the main strengths highlighted by several customers is the quality of the nail services provided. Customers consistently mention how their nails look great and last a long time. They appreciate the skilled work done by certain technicians, such as Kha and Kim, and their attention to detail. This suggests that the salon has experienced staff members who are capable of delivering high-quality results.

Another strength mentioned by customers is the friendly atmosphere and good customer service. Many customers mention the staff being friendly and creating a welcoming environment. This is an important aspect of any salon as it contributes to a positive overall experience for the customers.

Affordable prices are another strength mentioned by multiple customers. They appreciate the fact that Pretty Nails place offers quality nails at reasonable prices. This indicates that the salon is catering to its customers' needs by offering competitive pricing.

Additionally, the speed and efficiency of the staff are noted as a positive aspect. Customers mention how certain technicians work quickly but still manage to produce good results. This suggests that the salon can handle a high volume of customers efficiently, ensuring shorter wait times.

On the other hand, there are several weaknesses mentioned in the comments. One major weakness is poor service quality in some cases. Customers have complained about their nails falling off or lifting shortly after getting them done. There are also instances where customers had to go back for a fix but were charged full price instead. These issues indicate a lack of consistency and attention to detail from some technicians.

Another weakness highlighted is unprofessional behavior from the staff. Customers have reported instances where workers became defensive and walked away when the customers expressed their dissatisfaction. This type of behavior reflects poorly on the salon and can lead to negative customer experiences.

There are also complaints about rushed work resulting in sloppy outcomes. Customers mention that their nails or toes ended up slanted and not done properly. This suggests that some technicians may not be paying enough attention or rushing through their work, compromising the quality of the service.

Overall, the strengths of Pretty Nails place lie in the quality of its nail services, friendly atmosphere, reasonable prices, and efficient service. These aspects contribute to positive customer experiences. However, weaknesses such as poor service quality, unprofessional behavior, and rushed work need to be addressed in order to improve the overall reputation and customer satisfaction of the salon. It is important for the salon to ensure consistency in the quality of its services and address any concerns or complaints promptly and professionally.

Best TL Reviews

Get your nails done with Kha he is awesome i definitely recommend been doing my nails since 2016 with him no cheap glue they do last! Get your Nails prettyyy ladies!????????????????

I have been going here for 5 years and I love it!!! I go to kha and he is awesome. My nails always look great! The staff is friendly and the atmosphere is great. The prices are reasonable and you get quality nails!!!

I got gel nail extensions done here as well as a pedicure. After 5 days, 2 nails fell off and the other 8 were lifting and cracked. I went back to show them the horrible job they had done. They agreed to fix them but said they were packed and to come back the next business day. I went back and they charged me full price which was not what I was told before. Instead of fixing their horrible job, they charged me.

8 days later, 2 nails fell off and lifting on a couple other nails.

I've only been here twice. And both times they did a horrible job. Instead of accepting accountability for their horrible job, they had nothing but excuses. Obviously I won't be going back. I wish I could give them 0 stars.

Highly recommend this place good prices good job definitely know what they're doing

I always go to the man at the last table...he is fast and articulate when it comes to his work...and nails always last for a long time...no cheap glue here lol

Do not waste your time here !! Workers rush their work and the work is no good. Tried getting my toes nails done here and my toes ended up slanted with sloppy work and when you say something to the workers they get mad and walk away. Very unprofessional, just save yourself the troubles.

I went there I loved it they will give you a hair massage with lotion when they're done Kim did my nails and she didn't awesome job and it's been 3 weeks and my nails still look new like if I just got them done and she does them so good that it takes a while for another show cuz she does the acrylic deep into your cuticles so that it lasts and they don't fall off or anything or break or anything she's an awesome job and her dad's eyes are awesome recommend her or anyone that works there they do an awesome job and I've been to many places and they're the best. Totally recommend them!!!

They do a great job on nails and eye brows. They work fast but do a very good job. The prices are also very good.