Quick Facts About Elegant Nails
Elegant Nails Place is a nail salon that has both strengths and weaknesses, as evident from the comments provided. In order to gain a comprehensive understanding of the overall experience at the salon, we will analyze the comments below and assess the strengths and weaknesses of Elegant Nails Place.
Starting with the strengths, one customer mentioned that the lady at the salon was very nice and was able to replicate a desired nail design accurately. This reflects positively on the customer service as it indicates that the salon staff is skilled at listening to customers' requests and delivering satisfactory results.
Another customer praised the pedicure service, describing it as excellent and professional. This suggests that the salon excels in providing pedicure services, which demonstrates a level of expertise in this area. The customer also mentioned that they would be returning to get acrylics done, indicating their overall satisfaction with the salon.
One positive comment mentioned that the nail technician was gentle while sanding and completed the set in about 30 minutes, which is a reasonable timeframe. This suggests that the salon staff is skilled and efficient in their work, allowing them to provide a quick and satisfactory service.
Moving on to the weaknesses, several comments highlight issues related to the customer service and the behavior of the salon owner. One customer expressed dissatisfaction with the customer service, mentioning multiple instances of bad customer service experiences. This indicates inconsistency in the customer service provided by the salon, which can be a discouraging factor for potential customers.
Another customer had a negative encounter with the salon owner, who was described as rude, disgusting, and unprofessional. Yelling at a customer in front of others is highly unprofessional and can create an uncomfortable and hostile environment for customers. Such behavior from the owner reflects poorly on the salon's management and overall professionalism.
Two separate customers mentioned issues with the wait times and the staff's ability to manage time effectively. One customer complained about waiting for an hour despite being told it would only take 15 minutes. This indicates a lack of proper time management and communication skills by the salon staff. Additionally, another customer mentioned that the technician took a smoke break while customers were waiting, which further adds to the notion of poor time management and lack of consideration for customers' time.
Another comment mentioned that a technician dug too deep on one corner of a toe during a pedicure, resulting in redness and tenderness. This indicates a lack of attention to detail and precision during the service, which is a significant weakness for a nail salon.
Lastly, one customer mentioned that the salon staff doesn't talk much, but they usually do a good job. While this might not be seen as a major weakness, it can impact the overall customer experience as some customers prefer a more interactive and engaging service.
In conclusion, the strengths of Elegant Nails Place include skilled technicians who can replicate desired nail designs accurately, excellent and professional pedicure services, and efficient completion of nail sets in a reasonable time frame. On the other hand, the weaknesses include inconsistent customer service experiences, an owner known for rude and unprofessional behavior, poor time management, lack of attention to detail during services, and a lack of communication or engagement from the salon staff. These weaknesses can negatively impact the overall customer experience at Elegant Nails Place and should be addressed for the salon to thrive.
Best TL Reviews
the lady was the nicest! i showed her a photo i wanted and she made my nails identical, highly recommend this place
I’ve been here multiple times and the customer service has always been bad. Today, due to the language barrier and the extremely grouchy nature of the gentlemen, there was a communication issue. I wanted a full set of nails and didn’t realize that wasn’t what he was doing until he put the base coat on. I asked if we could just put on the acrylic nails and he yelled at me in front of two other customers. I apologized and said ok let me just stop. He continued to yell and said you have to pay you have to pay. I said absolutely I’m paying but you are very upset. He took me to the register and charged me the full $35, still yelling at me! I’ve had my nails done many times, changing directions would not have been difficult… maybe 5 minutes of his time. There weren’t even people waiting behind me. Instead he chose to loose a customer over the situation. I’ve been treated poorly but never yelled at AND charged when the owner makes a mistake and refuses to fix it. Reading the other reviews it seems like I’m not the only one who has caught this guy on multiple bad days.
Male (owner) is very rude, disgusting, and unprofessional. I’ve been coming here for months. He yelled at me because I asked for help locating a polish book. He continued to yell after I asked him to calm down and help me. I was so shocked and hurt. I will not be going back.
I LOVED getting my pedicure done here. Excellent and professional. Will be coming back to get acrylics done????
Gentle on while sanding and was done in about 30 minutes, didn’t even wait long. My set was $50. The tips are wider than I had hoped but overall, I love them.
A 15 minute wait has turned to an hour and the guy is pretty rude about it. Somehow them not knowing how to manage their time has become my problem and an extremely frustrating experience. He was sure to take his smoke break though. ????????♀️????????♀️
Went in as a walk in, wait time was very reasonable only complaint is the tech dug a little deep on one corner of a toe . Hours later still red and very tender
Pretty good service they don't talk much but they do a good job most of the time
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Elegant Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 AM |
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Location
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