Krystal Nail & spa

+1 580-301-6855

1110 N Main St, Altus, OK 73521 United States of America

Open Today: -

Quick Facts About Krystal Nail & spa

Krystal Nail & Spa Place is a nail salon that has received both positive and negative reviews from customers. Analyzing these comments can help identify the strengths and weaknesses of the salon.

Starting with the positive comments, customers mentioned that the nail technicians, such as Lee and Lewis, are skilled and provide good service. These technicians are commended for producing even, smooth, and shiny nails. The friendly nature of the workers is also appreciated, with customers mentioning that they made them feel good and were accommodating.

The salon also offers creative and Halloween-themed designs, as mentioned by a satisfied customer who went in without specifying a design. They were happy with the result and praised the technician for making a good choice. This suggests that the salon has creative and talented nail artists who can offer unique and attractive designs.

However, several negative comments highlight the weaknesses of Krystal Nail & Spa Place. Pricing is a major concern, as multiple customers mention being charged more than they were initially quoted. This discrepancy in pricing can lead to a lack of trust, as customers may feel they are being taken advantage of. The salon should work on improving their transparency and consistency in pricing to avoid customer dissatisfaction.

One customer also mentioned that their nails did not last long, with one breaking and the polish from the design chipping off within two days. This suggests a weakness in the durability and longevity of their nail services. The salon should focus on improving the quality and longevity of their nail treatments to ensure customer satisfaction.

Customer service is another area of concern. One customer mentioned feeling neglected during their visit to the salon. The technician did not show interest in their preferred design and had an unhelpful attitude. Additionally, another customer mentioned experiencing unprofessional behavior from a technician who engaged in an argument and walked away without resolving the issue. These incidents highlight a lack of professionalism and customer-oriented approach, indicating a weakness in the salon's customer service.

Furthermore, one customer mentioned waiting for an hour without any communication about the wait time. Lack of communication and transparency about wait times can lead to frustration and disappointment among customers. The salon should focus on providing clear and timely information regarding wait times to improve the overall customer experience.

Lastly, the pricing structure of the salon is criticized for being overpriced. Customers feel that the cost of services does not match the quality and duration of their nails. There are also mentions of certain products being expensive, considering they can be purchased elsewhere for a fraction of the price. This indicates that the salon may need to reassess their pricing strategy to align with customer expectations and market standards.

In conclusion, the strengths of Krystal Nail & Spa Place lie in their skilled technicians and creative designs. However, there are weaknesses in pricing transparency, quality, durability, customer service, and communication. Improving these areas would enhance the overall customer experience and reputation of the salon.

Best TL Reviews

I went in knowing I wanted Halloween themed but let Lee decide what to do and I absolutely love it ! He was very nice and it was a very good experience! Deff recommended!

They do a good job but they’re over priced. I called ahead for a quote and was told $45 for a full set. They charged $55. I get very short nails and a solid color, nothing fancy whatsoever. Was told the fill would be $35, they charged $45. Came in for a second fill and was charged $50. If you come in (especially wanting to pay cash) be prepared to spend a bit more than they’re telling you/advertising.

I made an appointment with this place for my wedding nails for me and a bridesmaid. I asked them if there was champagne or wine and they said it was complimentary, I also asked for a person that was good with details because it was for my wedding. Upon entering the guy who was doing my nails glanced at the design I said I wanted-it’s a weird twist on French tip nails- and he grabbed colors but said he didn’t need to see the picture again. Just in case I asked to see the color and he showed it to me and it was a completely different color than what I was wanting- but he said “this is what people like” probably 5 times and wouldn’t help me look at colors. His coworker who was doing my friends nails had to look for me. I said Nevermind on the manicure and pedicure and he started angrily talking in another language to his coworker who ignored him. My friend who ended up still getting her nails done never got offered champagne or wine or anything. Honestly very unprofessional and I’m starting to wonder if the other negative reviews are about the same guy.

**** edit: With that being said, I went back 3 months later because there’s only so many nail places in altus and they did a decent job. My nails came off in two weeks with dip though

First time at this salon, I've been to a few in town and they are mediocre at best. I was very impressed, lewis did a great job. Nails are even, smooth, sharp, shiny, no complaints.

I stopped in on a whim. I like simple nails as you can see by the picture (no filter by the way). My nails are nicely done. I’ll most definitely be back. The workers are friendly as well.

I have so many reason why I will not be back or recommend anyone to get their nails done there. First i wanted for an hour with no knowledge as to what the wait would be. i had been once before so i thought the wait would be worth it. after an hour wait i was finally sat with someone. the man said what are we getting and i said a new set keep in mind i had my natural nails. i showed him a reference picture and he told me it would be over a $100. so i said i'll just do a solid color. after i said that his attitude changed he said no let's do the picture you showed. i said no i'll do a solid color thinking my price would drop to around $70 because of my length and shape. he was filing my nails and kept pulling my hand he told relax your had you can look when i'm finished. i wasn't even trying to look so that rubbed me wrong. then he said it again you can look when i'm done i'm just filing. at that point i was annoyed he finished and then i went sit with my friend till she was done. when i went pay a lady said okay that will be $90. i asked why so she got the man that did my nails and he said i did a manicure and you didn't say anything. i said all i wanted was a new set, he said what do you not understand and just walked away. prices should be posted so you know what cost what. Very unprofessional and over priced for some simple nails.

They have wonderful artists, do great on nails and toes. I just wish they weren’t so over priced. I got a full dip set, with a cute (simple) design, and it was $80! For gel of any sort, its $20, for any design, its $20. It takes them less than an hour to do my nails. Two days later, one breaks and half the polish from the design is gone. I spent an extra amount for nails that didn’t last a week. And the worst part is half of the products they use, you can easily buy for a portion of what they charge to use it on you one time. I get you gotta keep the business running, i just think how they go about doing it is pretty excessive.

Best pedi I've had in a long time. Thank you Kai for your amazing job.. And my refill on shellac. Beautiful job. I definitely will be back. You all were very nice and made me feel good.