Quick Facts About Top Nails
Strengths:
1. Accommodating to customer preferences: Several comments mention that the staff at Top Nails listened to requests and did exactly what the customers wanted, even if it was "crazy." This indicates their flexibility and willingness to meet customer expectations.
2. Friendly and welcoming staff: Many comments highlight the friendliness of the staff, describing them as "nice" and "awesome people." This creates a positive and welcoming atmosphere, making customers feel comfortable during their visit.
3. Skillful nail technicians: Some customers express their satisfaction with the quality of the nail services provided at Top Nails. They mention that their nails turned out nicely and that they did not experience any pain or discomfort during the process. This suggests that the nail technicians at Top Nails are skilled in their craft.
4. Quick and efficient service: In one comment, a customer mentions that the staff at Top Nails work together to ensure customers are served promptly and efficiently. This implies that the salon values customer time and strives to provide fast service.
5. Good nail design: One customer specifically mentions that the design turned out great, indicating that the nail artists at Top Nails have the ability to create visually pleasing and well-executed nail designs.
Weaknesses:
1. Inconsistent quality: One comment describes a negative experience where the writer and their cousin received a poor-quality service. They mention cuts, uneven paint, air bubbles, and even nail infections. This inconsistency in quality suggests that the salon may have some lapses in their service standards.
2. Rude and unprofessional behavior: Several comments mention rude and unprofessional behavior by the staff. One customer even states that the salon needs to "learn how to get a personality." This indicates poor customer service and reflects negatively on the reputation of the salon.
3. Poor shaping and uneven nails: One customer complains about the owner doing a terrible job on their nails, mentioning that they are uneven and differently shaped. This indicates a lack of attention to detail and precision in the nail services provided.
4. Expensive price for subpar results: One customer expresses disappointment in paying $40 for nails that turned out poorly. This suggests that the pricing at Top Nails may be relatively high compared to the quality of the service provided in this particular case.
5. Lack of time management: While one comment mentions efficient service, another customer advises arriving early to avoid a 15-20 minute wait. This implies that the salon may struggle with managing appointments and customer flow, leading to potential delays for some clients.
Overall, Top Nails receives praise for their accommodating nature, skilled technicians, friendly staff, and good nail designs. However, there are concerns regarding inconsistent quality, rude behavior, poor shaping, high prices, and potential delays. It is important for the salon to address these weaknesses and consistently strive for excellent customer service and quality nail services in order to maintain and improve their reputation.
Best TL Reviews
The did my little sister's nails and did exactly what she wanted even tho it was crazy.
Just came back to get my nails done and several of my friends. The staff is very nice. I have had my nails done by several places and they all seem to cut me or grind my real nail till it hurt. Thus place did not hurt me and my nails turned out very nicely
terrible! me and my cousin went to get acrylics and they cut us, the paint isn't even and there are hairs in my cousins nails. there's airbubbles in both of our nails. 2/10. edit: we got really bad nail infections and our natural nails were ripped.
Have been going here for years and never been disappointed. Awesome people and they do great work! Definitely recommend them.
Wouldn’t recommend this nail salon to anyone, they are very rude and unprofessional and when I expressed how rude they are they then proceeded to continue be rude, I feel like this place needs to learn how to get a personality. This place is honestly a joke. If I could rate this place zero stars I would.
Love love love. They do such an amazing job and everyone is friendly. They are busy on Friday so if you're not wanting to wait about 15/20 minutes go early!
*update* I've been going here for over 6 months now. I've never had a nail break off, never had any issues at all with the way my nails were painted or the shape. I'm positive if you're unhappy with something they'd fix it. Everyone works together to get you in and out and make sure you have a beautiful manicure.
I don’t recommend at all, the man who did my nails I guess the owner, was really rude and did a terrible job on my nails. They’re all differently shaped and uneven. I paid $40 for my nails to turn out like this.
My daughter got a mani/pedi.
Both were great! Both of the ladies were very nice, clean and quick. The design turned out great!!
the workers there are very nice and friendly, when i was in there i didn’t feel rushed or uncomfortable like i usually feel with other nail places. And my nails matched my inspiration picture very well. IN LOVE!!
Place Pictures
Top Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
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