Quick Facts About Nail Salon & Spa
Strengths:
1. Excellent customer service: The comments consistently highlight the friendly and welcoming atmosphere of the nail salon & spa. Customers appreciate the staff's attentiveness and the level of care they receive during their visits. This creates a positive experience and encourages customers to return.
2. Skilled nail technicians: Multiple comments specifically mention the expertise and skill of the nail technicians. Customers appreciate the attention to detail and the fantastic job done on their nails. This indicates that the salon has a team of competent technicians who can deliver high-quality services.
3. Good foot and leg massage: Several comments praise the foot and leg massages provided during pedicures. Customers appreciate the relaxation and comfort that come from this additional service. It shows that the salon goes beyond basic nail care and offers extra pampering to enhance the overall experience.
4. Warm and kind treatment: Customers mention feeling warmly greeted and kindly treated throughout their visits. This further emphasizes the salon's commitment to providing excellent customer service. By creating a positive and welcoming environment, customers are more likely to feel comfortable and enjoy their time at the salon.
Weaknesses:
1. Appointment delays: One comment mentions a significant delay in starting the appointment, causing inconvenience for the customer. This indicates a possible issue with managing appointments and scheduling. A delay of 25 minutes beyond the scheduled appointment time can negatively impact the customer experience.
2. Cleanliness concerns: One comment mentions that the salon itself is not very clean. Although this is a single comment, it raises a concern about the overall cleanliness and hygiene standards of the salon. This can deter potential customers who prioritize cleanliness and hygiene in their decision-making process.
3. Rough treatment on natural nails: A customer notes that the salon tends to be rough on their natural nails when doing anything with tips. This suggests a weakness in the salon's ability to accommodate customers with sensitive and fragile nails. It may be necessary to improve communication and technique to ensure gentle treatment for all customers.
4. Long waiting times: A comment mentions that the salon is always busy, and customers may experience long wait times ranging from 5 to 1 hour. This can be a deterrent for time-sensitive customers who do not want to spend excessive amounts of time waiting for their appointment. Implementing strategies to manage the flow of customers and reduce waiting times can enhance customer satisfaction.
In conclusion, the strengths of the Nail Salon & Spa place lie in its excellent customer service, skilled nail technicians, good foot and leg massages, and warm and kind treatment. However, weaknesses are evident in appointment delays, cleanliness concerns, rough treatment on natural nails, and long waiting times. By addressing these weaknesses and further capitalizing on their strengths, the salon can continue to improve and attract more customers.
Best TL Reviews
Wonderful service, everyone is so friendly and welcoming! Abi was my nail technician and she is the BEST, always very gentle and makes sure that I feel comfortable with the shape, colors and suggests what’s best for my nails. I’m very happy with my manicure and I’ll definitely go back again!
Kathy was wonderful and would recommend her to anyone. She was very attentive to detail and did a fantastic job on my nails. This was my first time there and would totally go back! Thanks Kathy for such a great experience and my nails are ready for my Holiday party!
Kathy did my pedi and she was great! Good foot massage, good trimming nails and let me repeat, great foot/leg massage which, since I had just taken an aerobics class; felt wonderful! Will definitely be returning.
Ivy gave me the most wonderful bubble spa pedicure! She polished them perfectly. I was greeted warmly at the door, and treated kindly throughout. They are absolutely excellent!
Made an appt a week early for Sat at 9:30a. Got there 5min early. Everyone was with a client. At 9:40 I asked how much longer the wait would be and they said another 15min. That's 25min after my scheduled appt. I had other morning engagements that this conflicted with... hence why I made the appt so I had to leave. I would not return here, the salon itself is not very clean.
Update: Found Gossip Nails omw home only 3min away, and it is amazing! Clean, beautiful, they have wine haha. And technicians are so sweet!
Tanya gave me the utmost exceptional service with her kind caring conversation and her 24 years of experience.
Kathy is terrific. She’s very good at her work, but she’s attentive and always doing something special. She’s been my nail tech for 10 months now.
They are so welcoming! And friendly too! I definitely considered switching from my old salon to them. I only go for gel manicure they always seem to be rough on my real nail when I do anything with tips so just wanted to share that with anyone that has sensitive fragile nails like me. And trust me I tell them to be soft on my real nails and they say they are but my nails say otherwise lol. But I do love getting gel pedi and Medicare I also stop doing wax cause one of them peel my skin from my upper lip wax but she knew and charge me free for eyebrows to try to cover it up lol. They are also always busy so I would call ahead of time to see if you won’t wait for 5-1 hour long.
Place Pictures
Nail Salon & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
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