Off the Top Nails

+1 770-991-3068

677 GA-138, Riverdale, GA 30274 United States of America

Open Today: -

Quick Facts About Off the Top Nails

Off the Top Nails place has several strengths and weaknesses based on the comments provided.

Starting with the strengths, one positive aspect that stands out is the recommendation from a neighbor. Word-of-mouth recommendations are often a strong indication of the quality of services provided. Additionally, the owner is praised for being understanding and apologetic when a customer experienced issues with their nails. This shows a willingness to address and rectify any concerns, improving customer satisfaction. The overall service is also commended in a few comments, indicating that the staff is friendly and provides good quality work. The atmosphere of the salon is also mentioned as a positive aspect, suggesting a pleasant and comfortable environment for customers.

Another strength mentioned is the skill of a specific nail technician, Kim-Loung. Customers appreciate her work and recommend her, indicating that there are skilled professionals at the salon. Similar positive comments are made about another nail technician, Loan, who is commended for doing a great job. These individual skills contribute to the overall quality of service provided.

Moving on to the weaknesses, one major concern raised is the issue of rushing during nail services. In one comment, a customer had to return to have their nails fixed because of the technician rushing and causing fading and lifting of the gel nails. Although the customer felt that the second attempt was better, it is still concerning that rushing was an issue in the first place. This suggests that some technicians may prioritize speed over quality, which can be detrimental to the customer experience.

Another weakness mentioned is the dissatisfaction with eyebrow services. One customer specifically mentioned not being pleased with their eyebrows, indicating that the salon may not excel in providing this particular service. This suggests that there may be inconsistencies in the quality of different services offered at the salon.

Perhaps the most concerning weakness mentioned is a negative experience with a pedicure that resulted in a severe infection. The customer had to seek medical attention and was left in pain for over a week. Furthermore, the customer was dissatisfied with the response from the salon when addressing the issue. This raises red flags about the cleanliness and hygiene practices at the salon, as well as a lack of accountability when a serious issue arises. Customer health and safety should always be a top priority, and incidents like this can greatly damage the reputation and credibility of a business.

Lastly, one comment mentions that the salon is closed on Mondays. While this may not be a significant weakness in and of itself, it can be seen as a limitation for potential customers who prefer or need services on Mondays. It reduces the accessibility and availability of the salon.

In conclusion, Off the Top Nails place has strengths such as word-of-mouth recommendations, understanding and apologetic staff members, skilled nail technicians, and a positive atmosphere. However, weaknesses include rushing during services, inconsistencies in eyebrow services, a severe infection incident, and limited availability on Mondays. It is important for the salon to address and improve upon these weaknesses to ensure customer satisfaction and maintain a good reputation.

Best TL Reviews

This place was really nice. It was recommended by my neighbor. Her nails always look nice. I had to go back because after a few days my toes were fading and my gel nails were lifting. I told the mail tech she was rushing. Annoyed I paid my money, I returned and spoke with the owner. She was nothing short of understanding and apologized. She told me to come in to get it fixed. The second time around, everything was good. I still think the lady didn't take her time, but she did much better! I wasn't pleased with my eyebrows. Overall the service was good.

Love this shop been going here for 2 years now. Great service and very god-fearing. And Kim-Loung is the best

This is the best place in riverdale to get your nails done. Atmosphere is great, staff is awesome.

If I could give this place a 0 I would. After getting a pedicure done on a Sunday morning, my toe was not the same on Monday, it started hurting bad but thought it will go away. Well I was wrong, knew that it was serious when on Tuesday night it started hurting more, like really bad. So I put some ointment thinking it will go away well no. Wednesday night couldn’t sleep and Thursday morning left work to the Piedmont Urgent care. Well my toe was infected really bad and they had to pin a needle to get the pus out. The doctor gave me antibiotics and pains medication and after a week my toe still not better, my foot still swollen. Went to the place to speak to the manager and the man in the front wouldn’t say anything, and I asked can we please go and talk since there were too many people there and honestly with the pain I was getting irritate, he kept asking me for the receipt maybe he thought I was lying, but anyways if my toe don’t get better the manager of whom ever will see my face again. So please ladies make sure the tools they use are clean because I’ve been in pain for over a week. I’m so upset and irritate but I’m hoping my toe gets better. Better believe I will never get my toes done there EVER AGAIN

Absolutely love this place and the atmosphere! Staff is very nice and welcoming and the work is of great quality and fair price!! First time here and will be a regular from now on!! Coming here was worth it

I love Long she is amazing! She have my nails looking very nice ! Good people and great atmosphere!

Loan did a great job! Will be going back.

Closed on Monday's

They are so trash. The ppl the workers are slick lazy and they barley wanna take any business. It’s no point anymore