Milan Spa Nails

+1 704-552-8082

9813 South Blvd, Charlotte, NC 28273 United States of America

Open Today: -

Quick Facts About Milan Spa Nails

Milan Spa Nails has received a mix of positive and negative comments regarding their services. In order to accurately assess the strengths and weaknesses of the salon, it is important to consider these comments in detail.

Starting with the positive feedback, one customer expressed their satisfaction with their gel manicure, highlighting the professionalism, cleanliness, and welcoming atmosphere of the salon. They also mentioned the nail technician, Annie, who did a great job working with their nails after years of acrylics. This comment suggests that Milan Spa Nails has skilled professionals who are capable of delivering satisfying results.

Another positive review praised the speed and thoroughness of an unnamed male nail technician. The customer appreciated the focus on getting their nails done efficiently without much interaction. This feedback indicates that the salon can cater to clients who prefer a quick and no-nonsense service.

The comment from a long-time customer who has been visiting Milan Spa Nails since 2006 speaks highly of their dedicated nail technician, Helen. This customer mentions that Helen has always been available and provided superior quality service compared to other salons. They also mention the strong relationship they have developed with the salon over the years. This loyalty suggests that Milan Spa Nails has built a solid customer base and offers consistent, high-quality craftsmanship.

Furthermore, a positive comment highlights the range of pedicure selections and praises the nail technician's ability to remove dead skin and take care of ingrown nails effectively. The use of heated mittens during the manicure service also pleased the customer. This suggests that Milan Spa Nails offers a variety of services and pays attention to detail, ensuring customer satisfaction.

On the other hand, there were also negative comments that highlight some potential weaknesses of Milan Spa Nails. One customer had a negative experience and criticized the customer service and quality of the manicure they received. They mentioned that the nails were cut unevenly and the owner, who was the only male nail technician, yanked their arm and made inappropriate comments. The rough treatment, wrong color choice, and damage to their cuticles left a negative impression. This feedback suggests that Milan Spa Nails may have inconsistent service quality and could improve their customer service training.

Another negative comment criticized the salon for bad service and rude behavior from a nail technician with a thick accent. The customer felt yelled at and mistreated because they only requested a refill and didn't want additional services. This feedback highlights the importance of effective communication and respectful behavior towards customers, suggesting that Milan Spa Nails should address any language and communication barriers that may exist within their staff.

Lastly, a customer expressed disappointment with their manicure, suggesting that the nail technician rushed through the process and missed several steps. This feedback indicates a lack of attention to detail and thoroughness from the salon's staff.

In conclusion, Milan Spa Nails has received both positive and negative feedback. Their strengths include skilled professionals capable of delivering satisfying results, a focus on efficiency for customers seeking a quick service, a loyal customer base built on superior craftsmanship, and attention to detail in their pedicure services. However, potential weaknesses include inconsistent service quality, a lack of customer service training leading to inappropriate behavior, potential communication and language barriers, and a lack of attention to detail in certain cases. Addressing these weaknesses could help Milan Spa Nails improve their overall service and customer satisfaction.

Best TL Reviews

My first time getting a plain manicure in OVER a decade! I’m an acrylic and gel polish girl! Trying to let my nails breathe… and Annie did an amazing job with my gel manicure!! Professional, clean and welcoming! She worked with what little nails I have right now after years of acrylic and she worked wonders. Simple but cute and clean! Thank you Annie!!

Worst customer service and my manicure was done horribly - nails aren’t cut evenly even though I asked multiple times. The owner, the only male there, yanked my arm a couple of times and laughed when I moved my shoulder forward so he didn’t pull any harder. He laughed and told me not to see, that I should’ve watched tv instead. First of all, he declined to do what I was asking for. He picked the wrong color, I got cuts everywhere. My cuticles have never been so damaged. They easily got nicked and now some of my nails have chips/smudges. He was rough, with bad manners. I was only there to pamper myself and spent $83. So regretted.

I needed a fill and they accepted my last-minute appointment an hour before they closed. I liked the speed and thoroughness of the gentleman who did my nails (didn’t catch his name). They didn’t interact much with me as a client, but I don’t go there for social hour, rather to get my nails done. They did just that for $18!

Very bad service. The guy has a thick accent and doesn’t like repeating himself. Yelled at us because we only wanted refill not a cut or anything else. So rude.

I just moved to Charlotte from NYC and I adore this nail salon , I’ve been coming here for a year now and my nails have never been healthier! I get compliments everyday at work.

I have been a customer since 2006. Helen has been my nail tech. In 16 years I don’t think she has never not been available. The quality of service is superior to other salons that I have tried on occasion. I’d rather travel 50 minutes then get poor craftsmanship. They are like family after all these years! I recommend many to Helen and John. I highly recommend to all!

Love all the different selections they have for pedicures. My nail technician did a great job taking out all the dead skin and in grown nails. Manicure was done right at seat with heated mittens. First time here and they have a customer for life. Love this place.

seems like she didn’t even try to do a decent job. she missed so many steps and just rushed into the the work.