Pleasant Nails & Spa

+1 301-808-0248

7822 Central Ave, Landover, MD 20785 United States of America

Open Today: -

Quick Facts About Pleasant Nails & Spa

Pleasant Nails & Spa has received a mix of positive and negative feedback, highlighting both strengths and weaknesses of the establishment.

One major strength of Pleasant Nails & Spa is the talents and skills of their technicians. Multiple customers mentioned receiving amazing work and specifically praised Linda for her exceptional work. This consistent positive feedback indicates that the salon has skilled technicians who are capable of producing high-quality nail designs. Furthermore, some customers appreciated the original and beautiful design ideas provided by Ms. Linda.

Another strength of the salon that was mentioned by a customer is the cleanliness of the establishment. Despite ongoing renovations, they noted that the salon was still clean. This is important as cleanliness is a crucial factor for any spa or salon, as customers expect a hygienic environment when receiving services.

Additionally, the professionalism and pleasantness of the owner/manager were praised by a customer. This indicates that the overall management of the salon is commendable and contributes to a positive customer experience. A professional and pleasant owner/manager creates a welcoming atmosphere and sets a high standard for customer service.

However, there are evident weaknesses that need to be addressed at Pleasant Nails & Spa. Multiple customers mentioned experiencing rudeness from certain technicians. One customer mentioned that their usual nail tech provided a creative design against their wishes and exhibited a dismissive attitude when confronted about it. Another customer complained about Andy's rude, antagonistic, and manipulative behavior. The presence of rude and unprofessional staff can significantly impact the overall customer experience and may lead to a loss of loyal customers.

Another weakness mentioned by customers is the issue of customer service. A customer who had been a regular for two years mentioned that they would no longer return to the salon due to the poor customer service received. This indicates that the salon may need to work on training its staff to provide better customer service and value loyal customers.

Pricing was also raised as a concern, with some customers expressing dissatisfaction with the cost of their services. One customer mentioned paying $137 for a pedicure, which they found to be unreasonably high. Additionally, another customer mentioned that their gel manicure started to crack and chip just days after the service, indicating potential issues with the quality of the products used. This suggests that pricing and quality control need to be addressed to ensure that customers receive value for their money and are satisfied with the longevity of their services.

Overall, Pleasant Nails & Spa has strengths including talented technicians, a clean environment, and a professional owner/manager. However, they face weaknesses such as poor customer service, rude staff, and potential issues with pricing and product quality. These weaknesses need to be addressed in order to provide a consistently positive experience for customers and maintain customer loyalty.

Best TL Reviews

Always get amazing work done. I've been going here for years and Linda is my tech, she is amazing and her work definitely speaks for itself.

I used to go to a specific nail tech at this location for about 2 years. I recently went to get my nails done for my birthday last week and she decided to do a creative design even though I told her what i wanted. When I stated that I did not like the design she got an attitude and rushed through my nails. She has done this once before but I liked how natural my acrylic would look so i went back. This place was very convenient and good at natural nails, however, I will no longer be going back because the customer service is terrible. If you are a loyal customer there is no need to be rude.

Prior to using Andy, Tommy was my tech, (very nice and professional) but he's no longer there. It really seems to me Andy gets a kick out of being rude, antagonistic, manipulative, just down right mean! He's unprofessional, and does the bare minimum when it comes to preforming his duties, and gets offended when something is bought to his attention concerning my nails that I'm paying for. Nail salons come a dime a dozen, I won't be using this one again.

PS.... It seems the pleasant ones always leave. I wonder why. However, the Owner/Manager is always professional and pleasant! Some of that pleasantness needs to rub off. Doesn't deserve a hole star!!!

The salon was very clean considering they are doing renovation. This was my first time visiting and it will be my last. My pedicure ONLY was $137, which is ridiculous I have NEVER paid that much for what was literally a 23 minute service. She used a box for my service I got gel polish with the "classic French" with a acrylic I had lifting the very next day.

Ms Linda always takes great care of me and her design ideas are original and beautiful.

So I came here to get my nails done , they took longer than usual which is normal, because they do a good job , so the lady offered to do my nails in the midst of her finishing up. I simply told her “I don’t want you to rush” she then got upset because I wanted my nails not to be rushed . I still waited for my manicure but Jennifer was rude. She’s good at her job but her attitude sucks

I sat there for about 1 1/2 hrs. The lady technical did my pedicure but she couldn't do my nails because she had am appt, which I understood. The guy Andy did my fill but he was rude and keep snatching my hand when something was hurting. He was trying to speed my up cause it was another lady who had been there after me had been waiting. He rushed me out the chair and didn't have patience. Then he tried to act like he didn't understand why I was ????

Pleasant is a joke! There is no reason why I should have callus on my feet for a pedicure that costed me $65! Plus my gel manicure, in a matter of 4 days, began to have spiderweb-like cracks and the polish is chipping! My biggest issue is how they got mad when these issues were brought to their attention and requested to be fixed! Audacity...won't get any more of my money!!