Quick Facts About Royal Nails Salon
Royal Nails Salon has both strengths and weaknesses based on the comments provided. It is important to consider these factors when evaluating the overall quality of the salon.
Starting with the strengths, one customer expressed their satisfaction with the service they received. They mentioned that the technician did an amazing job on their nails and was friendly and helpful. Additionally, they were pleased with the pedicure service provided by another technician. The engagement of the technicians with their clients was also highlighted, suggesting that they provide attentive customer service. Being called by name and feeling welcomed were mentioned as positive aspects of the salon as well. These strengths indicate that Royal Nails Salon has the potential to provide a positive experience for their customers.
However, there are also several weaknesses that should be taken into consideration. One significant issue mentioned is the lack of adherence to state board regulations. A customer reported that their nail technician was rushing and cut their fingers multiple times, causing bleeding. The technician did not apologize or take the necessary steps to rectify the situation, which raises concerns about professionalism and customer safety. This incident not only shows a disregard for regulations but also indicates poor customer service.
Another customer expressed dissatisfaction with the time management of the salon. They mentioned that on numerous occasions, their appointments were delayed by over 20 minutes. Even after confirming the appointment over the phone, the salon failed to maintain a punctual schedule. This could indicate inefficiency and a lack of respect for customers' time.
Multiple negative experiences were mentioned regarding the attitude and quality of service provided by one specific nail technician. Customers reported that this technician was impolite and did not provide the expected level of service. There were complaints regarding overcharging for services and the lack of proper nail preparation, resulting in a subpar manicure. Inconsistency in the quality of service and professionalism from one technician reflects poorly on the overall reputation of the salon.
Another customer mentioned a discrepancy in the services provided. They requested a basic pedicure with callous removal, which was not properly executed. The customer also noticed that their manicure and pedicure did not match, indicating a lack of attention to detail and customer satisfaction.
It is worth noting that in contrast to the negative experiences, there were positive comments about specific technicians. One customer praised a nail technician named Megan, mentioning that she was great, sweet, and able to recreate a design based on a picture. This suggests that there are capable and talented technicians working at the salon, but consistency in service quality needs improvement.
In summary, Royal Nails Salon has both strengths and weaknesses. While they have friendly and talented technicians who can provide satisfactory service, there are significant concerns about adherence to regulations, consistency in service quality, punctuality, and overall customer satisfaction. Addressing these weaknesses would greatly improve the salon's reputation and ensure a positive experience for their clients.
Best TL Reviews
My fingers were bleeding my entire appointment because my nail tech was rushing and kept cutting my fingers. She didn’t apologize and didn’t stop to clean the blood. This is very concerning as this goes against state board regulations. I brought it to her attention multiple times that she was hurting me and that my fingers were bleeding but she didn’t seem like she cared at all. My nails look nice but this was the most painful full set I’ve ever had in my entire life.
I’m am very pleased with the service I received!!! The lady did an amazing job on my nails and was very friendly and helpful!! She did my nails exactly how I pictured. The other lady that did my pedicure did a great job too and was really nice!!! As I looked around I noticed that all the technicians we well engaged with their clients!! Great service is worth paying for and I will be back!!!!
It's nice to be called by name.. They are very welcoming.. I'm happy going to Royal Nails.. Thank you for being kind ????
This is the 3+ time I schedule an appointment and it’s over 20min behind. I even call to make sure it’s good before heading in. but they do a good job.
The last 2 times I’ve gone the girl that does my nails hasn’t been polite at all . The first time I was charged 30 for a really short set and today I was charged 30$ again for a fill with a French tip . Keep in mind my nails are very short . My nails weren’t buffed enough n now look rough n bubbly n my French tip isn’t even straight on some nails . I feel like she over charged me on purpose not sure her name it’s Ha or Hai I was hoping I didn’t get her again today but that’s the luck .
Good customer service, but long wait time. Seems like the nail techs pick & choose who they want to service. I don't like how the young gentleman that did my pedicure told me how much to tip him. As a customer you tip how much you can give not what your told to give. I won't ever come back here again
It would be nice if my manicure and pedicure matched, but they’re 2 different shades of blue and it didn’t seem to matter to them at all. I asked for a basic pedicure with callous removal and she didn’t do the callous removal. Also, the quality of the manicure isn’t great.
Megan did my nails today, she was great.. very sweet and she did the exact design I showed her the picture of. She’s awesome
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Royal Nails Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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