Quick Facts About Passion Nail Salon
Passion Nail Salon has several strengths and weaknesses based on the comments above. The strengths of the salon include a friendly and helpful staff, creative nail designs, and a pleasant experience for children. On the other hand, the weaknesses include unprofessional behavior, lack of cleanliness, lack of skill and attention to detail, and inconsistent pricing.
One of the strengths mentioned is the friendly staff. Commenters appreciate the kindness and helpfulness of the employees, particularly in assisting with color choices and providing suggestions. This indicates that the staff at Passion Nail Salon have good customer service skills, making customers feel valued and comfortable.
The salon also receives praise for creative nail designs. Customers have mentioned the extra effort taken by the staff to create unique and beautiful nail art. This suggests that the salon has skilled technicians who can cater to different design preferences and create aesthetically pleasing results.
Furthermore, Passion Nail Salon seems to provide a positive experience for children. This is highlighted by one comment that mentions a satisfactory visit for a 7-year-old girl and her mother. The salon is described as sweet and the customers love their toes. This indicates that the staff is capable of creating a welcoming and enjoyable environment for younger clients.
However, the weaknesses of Passion Nail Salon are apparent from the negative comments. Several customers describe instances of unprofessional behavior, including employees not being attentive, sitting on their phones, or doing personal nail care instead of attending to customers. This indicates a lack of professionalism and dedication to the customers' needs and preferences.
Cleanliness is also a concern. One comment specifically mentions a dirty towel being used during a service. Additionally, no certifications or licenses are displayed on the walls, which raises questions about the qualifications and expertise of the staff. This lack of cleanliness and transparency can negatively impact the salon's reputation and trustworthiness.
Another weakness of Passion Nail Salon is the lack of skill and attention to detail. Customers report being cut multiple times during services and experiencing uneven nails and bubbling polish. This suggests a lack of expertise and precision in performing nail services, leading to customer dissatisfaction.
Inconsistency in pricing is yet another weakness. Several comments mention being charged different prices for similar services, indicating a lack of clear pricing structures and transparency. This can cause customers to feel ripped off and distrustful of the salon.
Overall, while Passion Nail Salon has some strengths such as friendly staff and creative nail designs, the weaknesses outlined above are significant and cannot be ignored. The unprofessional behavior, lack of cleanliness, lack of skill and attention to detail, and inconsistent pricing all contribute to a negative customer experience. These weaknesses need to be addressed and improved upon in order for the salon to provide a satisfactory service and retain customers.
Best TL Reviews
Do not go to this salon. I went in requesting the most basic service, having my dipped nails removed. I walked into the salon to 3 of the workers just sitting in the chairs on their phones and one was giving herself a pedicure. I was told to have a seat and wait. I waited for 10 minutes for the lady to finish her pedicure on herself and then she came over to me, without washing her hands and no mask on. She then began to pry my nails off, literally ripping them apart. I requested that she stopped and just soaked them because it hurt so bad. She was so rude and abruptly got up to get acetone and a bowl. I sat with my nails soaking for another 20 minutes while she began to do someone else’s nails. She came back to me and tried to continue ripping my nails off with cuticle trimmers. At that point I asked for someone else there to finish my nails. The next lady began to use an electric file and asked how short I wanted them to be cut. I told her that I wanted my nails to be preserved as much as possible, like I had told the first lady. She told me that they needed to be cut short. After looking at my nails at point and realizing how bad they had been damaged, I walked out. Don’t waste your time here, they are unprofessional and absolutely lacking in customer service skills. I should also mention that there is not a single certification or license posted on their walls.
I got a full set with a pedicure and give the pedi a 5 star because I love the pedicure but the full set is a 0 star due to it being a whole different experience. I wanted to try it out and yes I got cut in 3 areas of my left hand. My nail tech was on the phone the entire time, bubbles in my fifth digit(thumb) I had to set an appointment to get this done. Paid a total of $75.00 will not be coming back. I showed my receipts show my purchase was from the nail salon as proof.
First time going there. Not interested in coming back. The lady was nice, that I'll give her. This lady really cut me, and she didn't cut my nails the length I wanted. They're all uneven, and my pointer finger is longer than my other nails. Also I choose to do gel nail polish, and it's like peeling or something. I didn't have the nails for 24 hours and it was bubbling. So now my nails dont even look nice anymore. Would not recommend for acrylics
I paid $88 for pedi and full set today. The towel that she used was nasty. she cut me like 3 times I had to stop her at one point cuz I saw my finger is about to bleed. I showed her a picture for my full set but she didn't do it right. Definitely not happy with the service!
I love this place. Everyone here is super friendly. I was having trouble matching a polish to a dress and the woman made the suggestion of layering the glitter over the base at the bottom. It came out gorgeous! Also the deluxe pedicure is a 10/10 and smells amazing.
BEWARE!!! They will rip you off. I thought I have found my nail shop, one that I could trust being new to the area. The first time I went got plain nails with a gold sparkle design added and was charged $60, 3 weeks later came back and got clear and glitter polish added (not half as much as was done on my other nails and does not look as good as my other nails) AND I was charged $75. This was my last trip, I should not have ignored the reviews, compared to the quality I am use to receiving prior to moving here, they are sloppy and low quality. I will not continue to be overcharged for low quality nails. I am not from Flagstaff but I am convinced there has to be better options near.
This salon was great for me and my 7 yr old daughter. The women were very sweet and we love our toes!
Not satisfied or impressed by this salon. I came home and took a shower and got out of the shower with my nail color already chipping off. Also lots of uneven spots and bubbles. I will be having a friend fix them.
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Passion Nail Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 07:00 PM |
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