Nail Vip

+1 205-663-8811

149 Buck Creek Plaza # A, Alabaster, AL 35007 United States of America

Open Today: -

Quick Facts About Nail Vip

Strengths:

1. Excellent service: Multiple customers have praised the service at Nail Vip place, describing it as fantastic, gentle, attentive, and caring about their customers. The staff, particularly Kevin, is knowledgeable and takes the time to understand and meet the customer's needs.

2. Skilled and knowledgeable staff: Customers appreciate the expertise of the staff, particularly Kevin. He is described as fast, knowledgeable, and precise in his work. He was able to remove and replace a bulky set of nails with a lightweight set, without charging any extra fees.

3. Good quality work: Some customers have mentioned that when the service at Nail Vip place is done well, the results are gorgeous. This indicates that the salon has the potential to deliver good quality nail services.

4. Friendly and kind staff: Many customers have mentioned that the staff at Nail Vip place are friendly and nice. This contributes to a positive and welcoming atmosphere.

Weaknesses:

1. Inconsistent quality: Despite some positive experiences, multiple customers have complained about the inconsistent quality of the services at Nail Vip place. Some customers have found their nails to be bumpy, uneven, crooked, or not painted properly. This suggests a lack of attention to detail and inconsistent skills among the staff.

2. Issues with wait times and rush jobs: Several customers have mentioned long waiting times, such as waiting for 35 minutes to get powder. Additionally, some customers felt that the service was rushed, leading to compromised quality. These issues with wait times and rushed jobs may indicate staffing or time management problems.

3. Lack of attention to customer preferences: A recurring complaint from customers is the salon's failure to listen to their preferences. Some customers have indicated that even after requesting gel powder, the salon repeatedly tries to use acrylic. This shows a lack of attention to customer preferences and a potential attempt to charge more for a different service.

4. Miscues and miscommunication: Some customers have mentioned miscommunication or mistakes, such as not receiving the colors they requested. These errors contribute to customer dissatisfaction and further highlight the inconsistency in service quality.

In summary, Nail Vip place has strengths in its excellent service, skilled and knowledgeable staff, and the potential for good quality work. However, it faces weaknesses in the inconsistent quality of services, issues with wait times and rushed jobs, lack of attention to customer preferences, and occasional errors or miscommunication. Addressing these weaknesses and improving consistency in service quality would significantly enhance the overall customer experience at Nail Vip place.

Best TL Reviews

My first time here and the service is fantastic! Very gentle and attentive, and my nails look absolutely gorgeous! ????

I will definitely be coming back here again!

The worst dip powder I have ever received. There were things done that I’ve never seen and I’ve been getting dip every three weeks for over a year and a half. I only went because it was Sunday and my normal place wasn’t open.

My nails are bumpy not painted all the way to the cuticle and the ends were not flush they were jagged. I had to fox that myself. Overall a horrible experience

I went on a Wednesday afternoon and asked for a simple soak off and gel manicure. The lady was extremely rough with my nails cut my cuticles. My nails are bumpy and uneven. They were very nice but due to the quality or lack there of, I will not be returning.

Wait over a to a Pedicre people came in after me were waited on before me so I probably will not come back . I did get a full set of nails and they were good but they need help or something.

I arrived & there was only 1 person working. I waited 35 mins to get powder. I left in almost literal tears of how upset i was bc my nails are lumpy & crooked. The gel wasn’t dry before i was already checked out, i told him the gel was sticky he gave me aceton & cotton. Paid $47 to come home & immediately soak them off. The older gentleman was so nice but i won’t come back due to the quality of the job. It felt super rushed.

I’ve been going here for the last 5 years but it seems like the quality has diminished. Don’t get me wrong, they are awesome people but now every time I get my nails done they are always crooked and they lift or chip within a week. This last time one chipped as soon as I left and another less than 2 days later. I didn’t bother calling because I decided that I would just find another salon with better quality. Also, the fact that I can make it clear multiple times that I want gel powder and they will STILL try to use acrylic as if you don’t know the difference. Like they’re trying to get over on you and still charge you for gel and act like they forgot when you call them out on it. I get the exact same thing EVERY SINGLE TIME and they would do this EVERY SINGLE TIME until they figured I had caught on to it. I would rather just take my business elsewhere. This review is just to make others aware. What they charge is not conducive to the quality.

I like to give nail places a chance.

But I will NEVER be going back to this place. My nails are crooked, THIN, and very uneven. The colors I chose are not what they put on my nails.

Very nice people. But will not be back.

Came in to get a refill on a set of nails I had gotten from somewhere else and Kevin was absolutely wonderful! He took the old, bulky set off and replaced them with a much nicer, lightweight set. For no extra charge! Kevin was fast and knowledgeable about what he was doing and didn't just care about slapping something on me to get me out the door. I will definitely be going back to see Kevin and his crew! You guys did an awesome job! Thank you for caring about your customers!