Hawaii Nails & Spa

+1 978-921-8900

3 Dodge St, Beverly, MA 01915 United States of America

Open Today: -

Quick Facts About Hawaii Nails & Spa

Hawaii Nails & Spa has several strengths based on the comments provided. Firstly, many customers appreciate the reasonable prices of the salon compared to others in the area. This suggests that Hawaii Nails & Spa offers competitive pricing, making it an attractive option for customers looking for good value for their money.

Additionally, the friendly and welcoming staff receives positive feedback. This positive customer service experience creates a pleasant atmosphere for customers, making them feel comfortable and valued during their visits. The staff's friendliness, as well as their ability to accommodate same-day appointments, adds convenience for customers.

The quality of the manicures and pedicures at Hawaii Nails & Spa is praised by customers. The comments indicate that the staff takes their time to ensure a thorough and well-done job, resulting in beautiful nails. This attention to detail and commitment to delivering high-quality services is a strength of the salon.

Another strength mentioned is the cleanliness of the salon. Customers appreciate the salon's cleanliness, which creates a hygienic and pleasant environment for their treatments. This indicates that Hawaii Nails & Spa maintains a high standard of cleanliness, which is crucial for the well-being of both customers and employees.

Some customers specifically mention the expertise and skill of certain staff members, such as Cinthia. This highlights the talent and proficiency of the salon's staff, further reinforcing the salon's reputation for quality workmanship.

Despite these strengths, there are some weaknesses that can be identified from the comments. One customer mentions the excessive use of plastic, particularly the use of Saran wrap when wrapping legs during treatments. This concerns the customer in terms of waste and suggests that Hawaii Nails & Spa could improve its sustainability practices by exploring alternative methods, such as using hot towels instead.

The salon also received a negative comment from a dissatisfied customer who had a poor experience with their new set of nails. The customer states that they received a different color of acrylic than requested, and the nails began to lift within two weeks. The complaint suggests a lack of attention to detail and poor quality work. Furthermore, the negative interaction with staff, including being laughed at when initially complaining, reflects negatively on the customer service provided in this particular instance. This incident raises concerns about professionalism and the salon's ability to handle customer concerns appropriately.

In conclusion, Hawaii Nails & Spa has several strengths, including competitive pricing, friendly staff, quality services, and a clean environment. However, improvements can be made in terms of sustainability practices and addressing customer complaints more effectively. It is important for Hawaii Nails & Spa to build on their strengths and address any weaknesses to ensure continued customer satisfaction and loyalty.

Best TL Reviews

Tried this place after winning a gift certificate years ago and now I will never go anywhere else. They are extremely reasonably priced compared to other salons on the North Shore. They are always really friendly and the quality of their manis and pedis are great. I don't try walking in anymore (post-Covid) but they have often been able to fit me in when I call for a same day appointment.

I like the way they took their time to do my nails. And they came out good

Went for a pedicure. They were quick & did a great job and a number of my toenails were challenging!!!

Great staff and always perfect workmanship.

Took a chance on this spot and was very pleased. They are every clean, the woman making appointments at the desk was very warm and friendly. Great quality service given how competitively priced they are compared to other places in the area. My only suggestion is that they cut down on their plastic use. I think wrapping people's legs in Saran wrap is a little much and wasteful. A hot towels would do just fine. :) Otherwise I'm sold and will never go anywhere else. Thank you!

I go to Cinthia for my mani pedi. I love how she takes her time with every service and always makes me feel so pampered. My nails are always so pretty and I get a lot of compliments . She also does waxes and lashes. I can’t wait to go see her again.

If i could give 0 stars I would. I got a new set with white tips. I was given a pink acrylic which defeats the purpose. Less than two weeks after having a new set put on the nails began to lift. My hair would get stuck. I did mention the poor quality and was laughed at. When I further complained i was told “you should have said something”. I did but you laughed me off. I have honestly never complained about my nails and never left without tipping. This time I did. I used to see Sam who was the only one who did a decent job. It’s my fault expecting any better. Will never ever again step foot into this disgusting place. You should be ashamed on treating customers this way. I understand there can be a language barrier. But this was unacceptable.

I love it here. I don't get to treat myself to a pedicure that often but when I do I go here. They're fast and do great work. I love the massage chairs and always look forward to going here.